DCH Wappingers Falls Toyota - Service Center

It was a rather long,slow process but the service rep I dealt with was excellent. Evin was great to deal with on every level. dealt with was excellent. Evin was great to deal with on every level. More

Over all from beginning to end excellent service. The wait was under an hour. I could say every time I visit this dealership the service is excellent. Thanks again wait was under an hour. I could say every time I visit this dealership the service is excellent. Thanks again More

Service beyond expectation Mr. Cimorellli was so helpful and kind. I was extremely pleased with the assistance that he showed me. I will be the first to tell anyone who will b Mr. Cimorellli was so helpful and kind. I was extremely pleased with the assistance that he showed me. I will be the first to tell anyone who will be looking for.a new vehicle that they need to check DCH ou first. More

Can’t critique much as it was only anoil change! With the exception of my written report telling me the K&N air filter I put in a few weeks ago was dirty everything was fine. Did they even look? With the exception of my written report telling me the K&N air filter I put in a few weeks ago was dirty everything was fine. Did they even look? More

Great Service! Allison greeted me promptly upon my arrival. She reviewed the work that needed to be done, gave me the cost and directed me to the waiting area. I hav Allison greeted me promptly upon my arrival. She reviewed the work that needed to be done, gave me the cost and directed me to the waiting area. I have dealt with her numerous times in the past and as usual, everything was spot on! Thanks Allison and DCH! More

Dissatisfied service. Extremely frustrated with the service at this dealership. The service manager neglected to put replace the key battery on the original service order w Extremely frustrated with the service at this dealership. The service manager neglected to put replace the key battery on the original service order when I brought the car in. Therefore when I picked up the car, the key battery was not replaced. I had to wait for another service employee to handle this. Then when I left the dealership, I noticed that the driverside light was out. I don't know why this wasn't checked before I picked up the car. Now I have to return to get this light replaced. What an inconvenience! Also, for the past three years, when I call to make an appointment, someone always asks me which car I need service for and I have responded with the fact that I no longer have one of those cars and if they would please remove it from the system. Three years later, they are still asking me which car I need service for. I would never buy another Toyota because of the poor service. More

service went smooth I only went for a recall but the service provided went as they said it would. Waiting area was comfortable and clean. Staff was responsive. I only went for a recall but the service provided went as they said it would. Waiting area was comfortable and clean. Staff was responsive. More

The service was very quick and the representative who handled the paperwork was polite efficient and professional. It was a pleasure . The area to wait was clean and quiet. handled the paperwork was polite efficient and professional. It was a pleasure . The area to wait was clean and quiet. More

review of latest service I am always pleased with the service from DCH Toyota. Michael my service rep is always helpful and suggests what service other then normal oil change I am always pleased with the service from DCH Toyota. Michael my service rep is always helpful and suggests what service other then normal oil change that I should have done. More

Juan Padilla is the definition of a great salesman and someone who loves what he does. Mr. Padilla worked hard on getting me a car and that same day I left with one. I would recommend him to all my friend someone who loves what he does. Mr. Padilla worked hard on getting me a car and that same day I left with one. I would recommend him to all my friends and family because of his personality, hard work, and customer service. More