DCH Wappingers Falls Toyota - Service Center

Basic Maintenance and NYS Inspection Michael Giordano provided me with an alternative payment method, since I had left my wallet at home. He went out of his way to ensure me that there w Michael Giordano provided me with an alternative payment method, since I had left my wallet at home. He went out of his way to ensure me that there would not be any problem. Also, Gina Marafioti was helpful, and advised me of the opportunity to sell back my Yaris. I appreciate them and all the others that helped me during my visit. Thank you, Sylvia Dampf More

Friendly staff and quick service Alicia was able to fit my service in on a very busy day. I was expecting and prepared for a long wait given how last minute it was. Nonetheless, the s Alicia was able to fit my service in on a very busy day. I was expecting and prepared for a long wait given how last minute it was. Nonetheless, the service was completed much quicker than I expected. Alicia was vary friendly and professional. More

Disappointing I came in for a simple annual NYS inspection, from which I had an appointment. I got there and they could not find me in their computer system. I eve I came in for a simple annual NYS inspection, from which I had an appointment. I got there and they could not find me in their computer system. I even showed them the confirmation text I received from DCH Toyota. They then estimated an hour for the inspection to be completed. Over 90 minutes later, I went to see why it was taking so long. The inspection was completed nearly 2 hours after my appointment time. Very disappointing. More

Warning Lights I had the situation looked at another dealership, was not comfortable and brought it to DCH Wappingers Falls and was very satisfied. I felt as though I had the situation looked at another dealership, was not comfortable and brought it to DCH Wappingers Falls and was very satisfied. I felt as though I could trust them! More

Allison was great Started having battery problem few days before brought in and service said it was fine. Few days later battery died.two hours to replace battery.posit Started having battery problem few days before brought in and service said it was fine. Few days later battery died.two hours to replace battery.positive side plastic cap.was broken before it came in but I thought it would be appropriate if it was replaced. Dust like powder was on engine parts around battery. Like the service but thought this trip was off More

Great service I just switched here to DCH in Wappingers because the service reps at a different, not-so-prestigious, Toyota service center across the river in the H I just switched here to DCH in Wappingers because the service reps at a different, not-so-prestigious, Toyota service center across the river in the Hudson Valley were rude, unprofessional and completely disorganized. By sharp contrast, this was a surprisinlgy pleasant experience at DCH, with the service representative, Michael, being friendly and very efficient. I intend to use DCH from now on. What a relief to know that DCH staff knows how to treat customers and actually knows how to verify and provide the servicing that the car is supposed to get. Thanks very much to Michael! More

Advisor Unfriendly I've been in customer service/consulting for many years. Advisor that helped me didn't say anything more than, "Sign Here"(2x), how many miles, car o I've been in customer service/consulting for many years. Advisor that helped me didn't say anything more than, "Sign Here"(2x), how many miles, car out front on left. Didn't say anything about what was done to my car, no smile have a nice day, no small talk, no questions about if I had any concerns. Just because you renovate the dealership doesn't change peoples attitude. NOTHING has changed since 2004. Ive had more negative experiences here then any other dealership. I'm not going to make this mistake again. Going back to Lexus atleast i'm treated better there. More

Excellent Very professional and caring knowledgeable staff. The location if the facility is good. Place is very clean. A very good neighbour hood place. Hope to Very professional and caring knowledgeable staff. The location if the facility is good. Place is very clean. A very good neighbour hood place. Hope to have a better entry when the construction over. More

Excellent Service visit Brought in the Sienna for regular maintenance, as usual the service records were reviewed and recommendations were made. I have always found the reco Brought in the Sienna for regular maintenance, as usual the service records were reviewed and recommendations were made. I have always found the recommendations to be helpful, sometimes saving me a few dollars. Professional, courteous, knowledgeable and fast. More

service and inspection my experience was very good. It was quick and easy. I have zero complaints with any one i dealt with or the work that was done. my experience was very good. It was quick and easy. I have zero complaints with any one i dealt with or the work that was done. More