DCH Wappingers Falls Toyota - Service Center

Greeat Service Advisor Ms Crosbie went above and beyond in helpfulness and thoroughness related to my visit. She kept me informed, and made a real effort to ensure my sati Ms Crosbie went above and beyond in helpfulness and thoroughness related to my visit. She kept me informed, and made a real effort to ensure my satisfaction with the service process. More

5,000 mile service Quick and easy. Toyota should emulate other car dealerships and offer free car wash while car is in the shop. Please consider this added service. Quick and easy. Toyota should emulate other car dealerships and offer free car wash while car is in the shop. Please consider this added service. If Hundai and Lexus can do it, so can Toyota. Thanks. More

Excellent Service Department Always a pleasant experience with DCH Service Department. The staff goes above and beyond for their customers. They are pleasant, knowledgeable and Always a pleasant experience with DCH Service Department. The staff goes above and beyond for their customers. They are pleasant, knowledgeable and thorough and always have your car serviced in a timely manner More

Everyone complemented me on on my 4Runner! Went in for a simple oil change and was pleasantly surprised when groups of people gathered around and started complementing me on my 4Runner and how Went in for a simple oil change and was pleasantly surprised when groups of people gathered around and started complementing me on my 4Runner and how good it looked. :D More

Very efficient Michael was very helpful when I dropped my car off. Christina was lovely to speak with and very helpful as well. Gina was nice trying to sell me a ca Michael was very helpful when I dropped my car off. Christina was lovely to speak with and very helpful as well. Gina was nice trying to sell me a car. More

Excellent Customer Service Christina Stuart greeted me as soon as I came in the door and invited me to sit down. She was very helpful and friendly. I was told the service would Christina Stuart greeted me as soon as I came in the door and invited me to sit down. She was very helpful and friendly. I was told the service would take about an hour and that time was accurate. Since I had my two year old with me this was terrific. Thomas Hackett assisted me on my second trip to Toyota to have a different vehicle serviced. It turns out I was way ahead of schedule and didn't require the service I was scheduled for. Since I was there I asked if someone could put the donut back where it belonged as I was't able to do it myself. Thomas said it could be done there within a few minutes at no cost. I was very grateful for his honesty and willingness to help. More

Repair Kathy was very professional and helpful. I was kept informed of issues. She arranged a loaner which was very helpful . Overall she was very nice to wo Kathy was very professional and helpful. I was kept informed of issues. She arranged a loaner which was very helpful . Overall she was very nice to work with. More

Side mirror replacement Nice and quick. 1.5 hours. I sat and studied in their little computer room. They gave me $20 off which I really appreciated. Everyone was very nice an Nice and quick. 1.5 hours. I sat and studied in their little computer room. They gave me $20 off which I really appreciated. Everyone was very nice and accommodating More

Visit: Recall, 2017 Tacoma, HVAC blower motor I arrived at my pre-scheduled appointement time/ was greeted promptly/ was told what the recall entailed/ quoted 1 hour waiting time/ waited approxima I arrived at my pre-scheduled appointement time/ was greeted promptly/ was told what the recall entailed/ quoted 1 hour waiting time/ waited approximately 35 minutes/ signed paperwork and left More

Required Service appt All service people I had contact with from scheduling the appt, to explaining recommended services and reviewing service when completed were professio All service people I had contact with from scheduling the appt, to explaining recommended services and reviewing service when completed were professional, knowledgeable and courteous. More