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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,395 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,395 Reviews of DCH Wappingers Falls Toyota - Service Center
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April 17, 2019
Second Chance I have had both good and bad experiences at DCH. This was a very good one. They followed my instructions and did what I wanted. They didn't pressur I have had both good and bad experiences at DCH. This was a very good one. They followed my instructions and did what I wanted. They didn't pressure me to do anything else, even though it was called for at my mileage. The service took exactly as long as they said it would. More
by DENZORR
Verified CustomerEmployees Worked With
Mike Giordano
April 16, 2019
Maintenance service I came in and got tires rotated and fuel injection; didn't realize I needed NYS insection, so I had that done too. I was satisfied. I came in and got tires rotated and fuel injection; didn't realize I needed NYS insection, so I had that done too. I was satisfied. More
by CW2015
Employees Worked With
Kathleen Crosbie
April 15, 2019
Friendly & Helpful This was just a scheduled maintenance service. However, there was a recall that needed to be addressed. Upon looking that up we found there was a seco This was just a scheduled maintenance service. However, there was a recall that needed to be addressed. Upon looking that up we found there was a second. Arrangements were made to correct both. Thanks Alicia. More
by ICEBOOK2
Employees Worked With
Alicia Verven
April 15, 2019
HORRIBLE, DISHONEST CROOKS UNETHICAL, LIARS AND RUDE. DON"T TRUST ANY OF THEM. I CAUGHT THEM IN TOO MANY LIES EVERY TIME I BROUGHT MY TRUCK IN FOR SERVICE. I WAS TOLD I NEEDED S UNETHICAL, LIARS AND RUDE. DON"T TRUST ANY OF THEM. I CAUGHT THEM IN TOO MANY LIES EVERY TIME I BROUGHT MY TRUCK IN FOR SERVICE. I WAS TOLD I NEEDED SERVICE THAT I ALREADY DID (EX. SHOCKS AND STRUTS) 50K MILES AFTER THEY JUST DID THE JOB. WHEN I QUESTIONED IT, I WAS INITIALLY TOLD THAT 50K MILES IS THE TIMEFRAME TO REPLACE SHOCKS AND STRUTS. WHEN I KEPT QUESTIONING IT, I WAS TOLD A DIFFERENT STORY. THEY SAID I NEEDED SPARK PLUGS THAT I JUST DID WITH THEM ABOUT 39K MILES PREVIOUSLY. ONCE I QUESTIONED THE RECOMMENDATIONS THEY TURNED VERY RUDE AND JUST KEPT TRYING TO LIE THEIR WAY OUT OF EVERYTHING. I THEN WAS TOLD I DO NOT NEED ANY OF THOSE RECOMMENDATIONS. DOES NOT MAKE ANY SENSE TO ME. THE LAST TIME I WENT THERE FOR AN OIL CHANGE, I ENDED UP WALKING OUT AND NEVER HAD MY SERVICE DONE, ONCE AGAIN FOR THEIR DISHONESTY AND THEY WERE RUDE. I THOUGHT THEY COULD HANDLE AN OIL CHANGE BUT SHAME ON ME FOR THINKING THAT AND GOING THERE. ONCE AGAIN THEY PROVED HOW THEY RUN THEIR BUSINESS - DISHONESTLY! PLEASE CHECK YOUR SERVICE BILLS AND YOU WILL SEE DISCREPANCIES FROM WHEN YOU HAD SERVICE DONE AND WHEN THEY ARE RECOMMENDING THE SAME SERVICE AGAIN. DO NOT TRUST THEM. THEY PRETEND TO BE HELPFUL AND NICE TO GAIN YOUR TRUST AND THEY ARE ROBBING YOU. PLEASE PLEASE PLEASE CHECK YOUR BILLS AND QUESTION EVERYTHING. I WOULD GIVE NO STARS IF THAT WAS A OPTION. HOPEFULLY I WILL GET SOMEWHERE WITH THIS ISSUE AS I HAVE A LAWYER NOW. More
by Shea
Employees Worked With
Other Employees :
Lee Burns, Evin Calderon, Kathleen Crosbie, Allison Croshier
April 09, 2019
2 yr.service I got an appt. quickly.The wait time was what they said it would take.I did see my car in the parking lot & asked if it was finished & was told he was I got an appt. quickly.The wait time was what they said it would take.I did see my car in the parking lot & asked if it was finished & was told he was just coming to tell me I was finished. More
by trishchap
Employees Worked With
Mike Giordano
April 08, 2019
Quick, courteous service with a smile! 2019 Tacoma 1st 5,000 mile service- Alicia Verven was very professional, helpful and kind. Alicia always has a smile on her face and seems genuinely 2019 Tacoma 1st 5,000 mile service- Alicia Verven was very professional, helpful and kind. Alicia always has a smile on her face and seems genuinely happy to help. DCH of Wappingers Falls has always been helpful whenever a service arises. This visit was just a tire rotation, check fluids and a test drive for a slightly hesitation. They weren’t able to diagnose the hesitation but I know that my 2018 Tacoma had the same minor issue. Alicia also alerted to me that there is a recall on my Tacoma and made arrangements for ordering the part and told me she’d call once the parts arrived to set up another appointment. Having the service department open on Sat/Sun is very helpful. Thank you. More
by RichardChalfoux
Employees Worked With
Alicia Verven
April 08, 2019
Excellent Service! DCH Toyota has consistently given great servide, and this visit was no exception. The call center person (don't remember her name, sorry) was familia DCH Toyota has consistently given great servide, and this visit was no exception. The call center person (don't remember her name, sorry) was familiar with my vehicle's service history and recommended the proper services. Our service advisor, Kathleen, did a great job of keeping us advised of progressm, and suggested very clearly what additional services we should consider, and the reasons. All in all a great experience. Thanks to everyone. More
by bass_fiddle
Employees Worked With
Kathleen Crosbie
April 07, 2019
New spark plugs and valve cover gaskets for my 200 Lexus No Lexuse dealer near me, plus the Toyota service is generally cheaper. They did what I requested and I was not pressured in to doing anything else. No Lexuse dealer near me, plus the Toyota service is generally cheaper. They did what I requested and I was not pressured in to doing anything else. More
by FRANKLINDA1969
Employees Worked With
Mike Giordano
April 04, 2019
Just fair not the greatest Told them there was oil on top of the engine don’t think they even looked at it. I was concerned about how the car was handling don’t think they cared Told them there was oil on top of the engine don’t think they even looked at it. I was concerned about how the car was handling don’t think they cared More
by mshelah653
Employees Worked With
April 04, 2019
Maintenance service Bought my Camary here and I don’t let anyone perform maintenance on it but DCH Wappingers,because I know it will be done thoroughly and right. It may Bought my Camary here and I don’t let anyone perform maintenance on it but DCH Wappingers,because I know it will be done thoroughly and right. It may sometimes cost a little more than I expect,but I know it will be worth my peace of mind. More
by POPCRACKLESNAP56
