DCH Wappingers Falls Toyota - Service Center

Excellent Toyota always provide thorough and quality service that keeps my vehicle on the road. Having Toyota perform all of my vehicles scheduled maintenance Toyota always provide thorough and quality service that keeps my vehicle on the road. Having Toyota perform all of my vehicles scheduled maintenance ensure that genuine parts will be used and work will be guaranteed. More

Fast, friendly service Dropped my car off for the 20k Toyota care service. Once I went inside the check in area I was greeted by many friendly people. My care was comple Dropped my car off for the 20k Toyota care service. Once I went inside the check in area I was greeted by many friendly people. My care was completed within an hour. The only issue is when I pulled into the bay to part my car there was a kid sitting by the small desk with his legs up and texting on his phone. Without getting up or coming over he just glanced up and told me to go in the door on my left. That was the only off putting experience. More

Extra long wait time and no final diagnosis I leased a 2018 Prius in December. Last week the car failed to start in the morning. After several attempts it finally started but a check engine ligh I leased a 2018 Prius in December. Last week the car failed to start in the morning. After several attempts it finally started but a check engine light was now on. I called the dealership at 9am and scheduled a visit for early afternoon, after being told the visit would be 1 hour. Upon arrival I was told 1-1.5 hours. I ended up waiting more than 2 hours (many other customers came and went in that time) at which point I went back into the service area to inquire about the ETA. I was told it would be another 1-1.5 hours to finish the diagnosis, and that in the future I should consider leaving the car instead of waiting. This was not suggested when I called or when I arrived. I waited the additional hour at which point I was told that there was not enough hybrid technicians working today (which I was also not told at any earlier point) and that they were starting to shut down for the day, and that I would have to leave the car overnight so they could work on it in the morning. Not having been told that I would have to leave the car, I had to arrange a pickup to get home, as well as get back to the dealer the next day. Upon final pickup I was told that no issue was found and that they were not sure of the cause but if it happens again to bring it back. While there was no charge for the diagnosis, I lost many hours of work and have no advice on how to avoid a repeat of the issue. Very disappointing and frustrating visit. Better communication and scheduling is needed here. I have leased multiple cars from DCH (as has my wife) and have previously been satisfied, but will consider going elsewhere for service in the future. More

Great service on my Prius Very helpful with scheduling around my schedule. Called with status on time and work was well done. Car in good condition when returned. All do Very helpful with scheduling around my schedule. Called with status on time and work was well done. Car in good condition when returned. All done. More

Great experience Very friendly and professional. Explained everything in detail. I especially like the paperwork packet I was given to take home explaining what was Very friendly and professional. Explained everything in detail. I especially like the paperwork packet I was given to take home explaining what was done to my car and why (very detailed). Thank you!!!! More

Quick and Easy Service The service staff was very prompt and helpful. I did not have to wait long at all and the waiting area is very nice as well. I would come back for s The service staff was very prompt and helpful. I did not have to wait long at all and the waiting area is very nice as well. I would come back for service for my car. More

recall Tom kept me informed of what is going to be needed with my recall. He was polite and professional. I hope to have the same experience when I bring my Tom kept me informed of what is going to be needed with my recall. He was polite and professional. I hope to have the same experience when I bring my vehicle back to be fixed. More

It was friendly and orderly My experience at this dealership was friendly and orderly. However it did seem busy too. Looks like hard working people. I will come back again. My experience at this dealership was friendly and orderly. However it did seem busy too. Looks like hard working people. I will come back again. More

Excellent, as always! After my car went through a car wash with the driver window down, I called Toyota in a “slight” panic. there was foamy soap and water...everywhere. My After my car went through a car wash with the driver window down, I called Toyota in a “slight” panic. there was foamy soap and water...everywhere. My dashboard went a bit haywire - the car was activating cruise control, randomly calling people in my phone via Bluetooth as well as, activating voice command on its own. The girl I spoke with on the phone told me to come right in. I was greeted immediately by Evin who is INCREDIBLE. He smiled, listened to my concerns, told me to relax and assured me everything was going to be OK. After talking me through the plan and the timeline, he got me a loaner and I was on my way. Evin called me the very next day (as promised) talked me through his findings, what it all meant and the cost. I came back the following morning and was once again, greeted by Evin with a big smile. the entire process was SO smooth. He’s amazing and although I hope I don’t have anymore car trouble, I hope to deal with Evin exclusively each time. Thank you for being awesome! Frankie Pizzurro on the sales team is also fantastic! He sold me my car a year ago and was super sweet and helpful when I walked in for my unexpected service appointment. Thank you! More

Quick Help I went out at 7am to start my car. The battery was dead. After a quick jump start, I called the DCH Wappingers Falls Toyota to see if I could get an a I went out at 7am to start my car. The battery was dead. After a quick jump start, I called the DCH Wappingers Falls Toyota to see if I could get an appointment to bring my Camry in for a new battery. The service rep was extremely nice and told me to come right in. They installed a new battery and check over the rest of the car. It took just over an hour and I was on my way to work. Thanks guys. More