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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,395 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,395 Reviews of DCH Wappingers Falls Toyota - Service Center
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February 25, 2019
Excellent Customer Service We purchased our Toyota PriusV at DCH Wappingers Falls Toyota and have had it serviced there for about five years. We have been very happy with the v We purchased our Toyota PriusV at DCH Wappingers Falls Toyota and have had it serviced there for about five years. We have been very happy with the vehicle and with the service that we have experienced there. The service advisors are very helpful and friendly and very good at explaining things and answering questions. The actual service technicians are also very good, and we have been very happy with their work. Fortunately, we have never had any major problems with the PriusV. More
by JonAnn
Verified Customer
February 22, 2019
DCH WAPPINGERS FALLS Keeps My LX470/Land Cruiser Awesome! Christina, Kathleen, Evan, Michael and Gina are all great and I appreciate all of their help when I’m in for service with my Lexus Lx470 (Land Cruiser Christina, Kathleen, Evan, Michael and Gina are all great and I appreciate all of their help when I’m in for service with my Lexus Lx470 (Land Cruiser). More
by WJQUINN3
Employees Worked With
Appreciate all the work and guidance the technicians give me in the shop, Evin Calderon, Kathleen Crosbie, Allison Croshier, Mike Giordano
February 22, 2019
Professional and friendly I have been going to DCH Wappingers Falls Toyota for over 20 years, the service is excellent and they go over each service appointment checking to see I have been going to DCH Wappingers Falls Toyota for over 20 years, the service is excellent and they go over each service appointment checking to see what has to be done to your car. If anything else has to be done they keep you informed during your visit. More
by KCYBYK
Employees Worked With
February 21, 2019
Overall a good experience Everyone is very nice, they explain everything, including cost, the work needed, how long it will take. They keep you informed. The work has always be Everyone is very nice, they explain everything, including cost, the work needed, how long it will take. They keep you informed. The work has always been done to my satisfaction, I never had to return because something was not done right. I have always felt it wise to bring my vehicle to the dealer, because who knows my vehicle better than the company who made it? I have never felt taken advantage of, being sold anything I don’t need. More
by GEEGEE5555
Employees Worked With
February 21, 2019
Disappointed I recently had an appointment for an oil change, tire rotation and rear wiper replacement. When I arrived I noticed three cars in the holding area. I I recently had an appointment for an oil change, tire rotation and rear wiper replacement. When I arrived I noticed three cars in the holding area. I stated I had an appointment and would my car be service right away or would I be in line of first come first served. I was assured my vehicle would take priority. The service rep checked me in and said it would be an hour and ten minutes. One hour and fifty minutes later she came out and asked if I would like a filter replaced. I denied that service and she left. At that point I expected my service to be complete in about ten more minutes. A half hour later she came with my statement. I voiced my dissatisfaction stating the time to complete my sevice was over double what was given me. She explained they were short staffed. This I could understand but what I don’t understand is that there was absolutely no communication or update when the time quoted approached. I was not updated that it would take longer than expected. Communication is key in a service related business and I feel this fell very short. A little communication goes a long way in averting a dissatisfaction in the experience. More
by MRSPAUL89
Employees Worked With
Kathleen Crosbie
February 20, 2019
Bought this car here 2 months ago and needs lots of repairs I bought this car 2 months ago and the brakes weren't right so I brought it back and they resurfaced them. Now the rotors have hot spots and have nev I bought this car 2 months ago and the brakes weren't right so I brought it back and they resurfaced them. Now the rotors have hot spots and have never really been quite right. Now they are reccomending 600 of repairs and 4 new tires. 2 months I have had this car. More
by travisdutchessy
Employees Worked With
Tiffany Moreno
February 20, 2019
Greeat Service Advisor Ms Crosbie went above and beyond in helpfulness and thoroughness related to my visit. She kept me informed, and made a real effort to ensure my sati Ms Crosbie went above and beyond in helpfulness and thoroughness related to my visit. She kept me informed, and made a real effort to ensure my satisfaction with the service process. More
by tiocl2
Employees Worked With
Kathleen Crosbie
February 20, 2019
Excellent Service Department Always a pleasant experience with DCH Service Department. The staff goes above and beyond for their customers. They are pleasant, knowledgeable and Always a pleasant experience with DCH Service Department. The staff goes above and beyond for their customers. They are pleasant, knowledgeable and thorough and always have your car serviced in a timely manner More
by btrsweetx2
Employees Worked With
Alicia Verven
February 20, 2019
5,000 mile service Quick and easy. Toyota should emulate other car dealerships and offer free car wash while car is in the shop. Please consider this added service. Quick and easy. Toyota should emulate other car dealerships and offer free car wash while car is in the shop. Please consider this added service. If Hundai and Lexus can do it, so can Toyota. Thanks. More
by stesier
Employees Worked With
Sorry, did not make note of employees we spoke with, shall do the next time around.
February 19, 2019
Very efficient Michael was very helpful when I dropped my car off. Christina was lovely to speak with and very helpful as well. Gina was nice trying to sell me a ca Michael was very helpful when I dropped my car off. Christina was lovely to speak with and very helpful as well. Gina was nice trying to sell me a car. More
by monzie
Employees Worked With
Christina , Michael Cimorelli
