DCH Wappingers Falls Toyota - Service Center

Everyone complemented me on on my 4Runner! Went in for a simple oil change and was pleasantly surprised when groups of people gathered around and started complementing me on my 4Runner and how Went in for a simple oil change and was pleasantly surprised when groups of people gathered around and started complementing me on my 4Runner and how good it looked. :D More

Excellent Customer Service Christina Stuart greeted me as soon as I came in the door and invited me to sit down. She was very helpful and friendly. I was told the service would Christina Stuart greeted me as soon as I came in the door and invited me to sit down. She was very helpful and friendly. I was told the service would take about an hour and that time was accurate. Since I had my two year old with me this was terrific. Thomas Hackett assisted me on my second trip to Toyota to have a different vehicle serviced. It turns out I was way ahead of schedule and didn't require the service I was scheduled for. Since I was there I asked if someone could put the donut back where it belonged as I was't able to do it myself. Thomas said it could be done there within a few minutes at no cost. I was very grateful for his honesty and willingness to help. More

Repair Kathy was very professional and helpful. I was kept informed of issues. She arranged a loaner which was very helpful . Overall she was very nice to wo Kathy was very professional and helpful. I was kept informed of issues. She arranged a loaner which was very helpful . Overall she was very nice to work with. More

Side mirror replacement Nice and quick. 1.5 hours. I sat and studied in their little computer room. They gave me $20 off which I really appreciated. Everyone was very nice an Nice and quick. 1.5 hours. I sat and studied in their little computer room. They gave me $20 off which I really appreciated. Everyone was very nice and accommodating More

Required Service appt All service people I had contact with from scheduling the appt, to explaining recommended services and reviewing service when completed were professio All service people I had contact with from scheduling the appt, to explaining recommended services and reviewing service when completed were professional, knowledgeable and courteous. More

Visit: Recall, 2017 Tacoma, HVAC blower motor I arrived at my pre-scheduled appointement time/ was greeted promptly/ was told what the recall entailed/ quoted 1 hour waiting time/ waited approxima I arrived at my pre-scheduled appointement time/ was greeted promptly/ was told what the recall entailed/ quoted 1 hour waiting time/ waited approximately 35 minutes/ signed paperwork and left More

I wasted $116 and hours of my time I brought my Highlander hybrid in because the battery kept dying and I kept needing to jump it. It was less than three years old. They tested my batte I brought my Highlander hybrid in because the battery kept dying and I kept needing to jump it. It was less than three years old. They tested my battery, told me there was nothing wrong with it, did a battery "service" for $116. A month later I was still having the same problem, brought the car in again, and now was told the battery needed to be replaced, there was a "bad cell" which I suspect was the problem the first time. A waste of not only money but time. I should have been refunded the $116 from the replacement costs. More

Professional and efficient! DCH Toyota in Wappingers is the place to go! Sales to service has been fantastic. I have bought used and new from them and already know I'll be back f DCH Toyota in Wappingers is the place to go! Sales to service has been fantastic. I have bought used and new from them and already know I'll be back for future vehicles. Service is great! The communication is great and they have a nice setup to relax while you wait. I highly recommend them for car shopping and service! More

long time customer I have purchased or leased 3 vehicles here, and serviced 4. Every process is streamlined for the benefit of the customer, and in more than 6 years I I have purchased or leased 3 vehicles here, and serviced 4. Every process is streamlined for the benefit of the customer, and in more than 6 years I have never had a bad service experience. More

Recent Service for our Toyota Venza and Acura RDX We recently brought in our Venza for routine maintenance and also our Acura RDX which had to be towed. . We worked with Kathleen Crosbie and Michael We recently brought in our Venza for routine maintenance and also our Acura RDX which had to be towed. . We worked with Kathleen Crosbie and Michael Giordano in the service department and found the service and follow up to be excellent. More