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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,340 Reviews

4,340 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 15, 2019

Service Took 20 minutes to get my bill after car was brought outside And 15 minutes to pay bill Customer service could be a lot better More

by kenvilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crisbie
Jan 28, 2019 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. We appreciate the feedback and look forward to the next opportunity to assist you.

January 15, 2019

Great Very helpful, fast service, accommodating, easy to schedule an appointment. She was helpful and thorough when explaining the issues with my car and my More

by agallagher36
Recommend Dealer
Yes
Employees Worked With
Christina Stuart, Melissa Winterhalt
Jan 16, 2019 -

DCH Wappingers Falls Toyota responded

Thank you for your positive review about your experience with our service department! Making the process of car servicing simple, transparent, and smooth for customers is a primary goal for us here at DCH Wappingers Falls Toyota. We look forward to taking care of any future needs that may arise.

January 15, 2019

Service with Care I was met quickly by a very friendly representative to check me in for service. Christina was most pleasant and knowledgeable about car service. I was More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Stuart
Jan 16, 2019 -

DCH Wappingers Falls Toyota responded

Thank you for your great review and kind words about our staff, Jake! Every day we strive to help our clients with their needs, and we are glad that Christina was so friendly and helpful. We hope to assist you in the future with any servicing or buying needs.

January 15, 2019

Best Service I had The people there are very professional and very caring about my needs and the life of my car I would recommend them to other people to use their servi More

by CHRISTOPHERCHIAVAROLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jan 16, 2019 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words about our service department, Christopher! We are flattered by your kind words about our staff, and we hope to see you again for future servicing needs.

January 15, 2019

Excellent service Quick service with great explanations. I was also informed of some service that my vehicle was due for and they were able to complete the added servic More

by jennykutner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Croshier
Jan 16, 2019 -

DCH Wappingers Falls Toyota responded

Thank you for this awesome review, Jenny! We try to make the servicing process smooth, quick, and comfortable for our customers, and I am glad to hear that you had this positive experience. We are happy to assist you with any future needs!

January 15, 2019

Service representative Kathleen is the best!! I was in for a routine oil change and yearly inspection. Kathleen is so friendly and welcoming, she put me in a great mood right away! We chatted ab More

by Robinhillary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Jan 16, 2019 -

DCH Wappingers Falls Toyota responded

Thank you for your great review, Robin! We pride ourselves in having friendly and knowledgeable staff members who make the servicing process as efficient and pleasant as possible for customers. We are glad that Kathleen helped make your experience with us positive and enjoyable. We are happy to see you again for any future needs.

January 15, 2019

5000 mile Toyota care service. Everything was done well except I was told the service would take about 45 min and I was there for an hour and forty five min.. More

by rgilmanjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jan 16, 2019 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We apologize for the increase in servicing time for your vehicle, but hope that you will return to DCH Wappingers Falls Toyota in the future.

January 14, 2019

Unbelievable service I have 3 cars that needed oil changes. Called to see if I could get them done I was told no problem. I got them all done in a timely fashion. I co More

by kaz68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jan 29, 2019 -

DCH Wappingers Falls Toyota responded

It is great to hear that you were pleased with the timeliness of service department as well as our helpful staff members! We thank you for this amazing review and kind words about Evin.

January 14, 2019

Service was pleasant The service at DCH Wappingers Falls was pleasant and did not take too long. Waiting area is always comfortable and clean. Michael was very friendly. More

by JENSAMA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cimorelli
Jan 25, 2019 -

DCH Wappingers Falls Toyota responded

We are delighted that you had such a fantastic experience with our service department. Thank you for this wonderful review!

January 13, 2019

My 2nd service at DCH Wappinggers Toyota My 2nd service at DCH Wappingger's was handled by Allison Croshier. From her initial greeting to actively listening to my service requests on my 4Ru More

by PLUM25710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Jan 14, 2019 -

DCH Wappingers Falls Toyota responded

Thank you for your excellent review! Knowledgeable and professional employees like Allison help create an easy process for the customer when having their vehicle serviced. We look forward to taking care of any future needs that may arise!

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