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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,401 Reviews

4,401 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 07, 2018

Great customer service. Everything was straight forward, the service was a lot faster than expected and the staff we're very accommodating. I recommend would definitely recom More

by s.oseghale1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I forgot.
Dec 07, 2018 -

DCH Wappingers Falls Toyota responded

Your recommendation is the best compliment to our dealership. Thanks!

December 06, 2018

Awesome service !!! Ryan Smith and Evin Calderon were extremely helpful and friendly. They got my car in and out in no time. Ryan fully inspected my car, was thorough, an More

by LBAUER07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Smith , Evin Calderon
Dec 07, 2018 -

DCH Wappingers Falls Toyota responded

It is great to hear that you were pleased with the timeliness of service department as well as our helpful staff members! We thank you for this amazing review.

December 06, 2018

Good but slow Personnel were great, time to do service is too long, but good. Clean waiting area. And glad for refreshments , internet and tv and phone charging sta More

by FANEWOOD8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Dec 07, 2018 -

DCH Wappingers Falls Toyota responded

We appreciate the positive rating!

December 06, 2018

Professional I received a recall notice to replace the Tacoma blower motor. I called and explained the recall and was given an appointment. When I arrived I was to More

by PREZZ0711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Dec 07, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. We appreciate the feedback!

December 06, 2018

Quick Thorough Friendly & Efficient The dealership offers free oil changes and tire rotation up to 20k I'm at 15k so far so good I have one more tire rotation so I guess I'll really see More

by JD703
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Cimorelli
Dec 07, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words about our staff. We truly appreciate your recommendation!

December 03, 2018

annual service and inspection The service provided was exceptional. The service receptionist, Dena Raymondo was pleasent and professional. I was called when service was complete More

by MCV224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Dec 05, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the stellar review! We are happy to hear that Dena and our service staff gave you a 5-star experience when you came to see us. Thank you for coming by and we hope to see you again!

December 02, 2018

Recall Received a notification from Toyota that my car had to recall I scheduled with DCH Toyota. I brought the car in at 9:30 for a 10 o’clock appointment More

by Unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Giordano
December 01, 2018

Wonderful Service Wonderful service provided by staff. All my concerns about my car was addressed , and solution was provided Service and wait time was short so that wa More

by w432
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Dec 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for all of the compliments! We're always glad to give great customers like you the quality service you deserve.

December 01, 2018

Unexplained delay I was scheduled for a 30,000 service. They said it would be 1 and 1/4 hours. After that time went by, there was no word. I waited. After almost 2 hour More

by rwilson67
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
December 01, 2018

Headlight replacement The headlight went out on the driver's side and DCH Toyota scheduled an appointment for me that day which was awesome as it snowed later on and drivin More

by lilith2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dena Ramondo
Dec 03, 2018 -

DCH Wappingers Falls Toyota responded

No problem! We are always ready to help!

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