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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,449 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,449 Reviews of DCH Wappingers Falls Toyota - Service Center
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December 11, 2018
Efficient service Service was done quickly with a minimum waiting time. Nice waiting area, with amenities...coffee and cookies. Courteous personnel. Love having my ser Service was done quickly with a minimum waiting time. Nice waiting area, with amenities...coffee and cookies. Courteous personnel. Love having my service done here. More
by hcass
Verified CustomerEmployees Worked With
Michael Cimorelli
December 10, 2018
Great dealership. Everyone who has helped me over the past three years, buying two cars plus regular service, have been very friendly and professional. It is obvious th Everyone who has helped me over the past three years, buying two cars plus regular service, have been very friendly and professional. It is obvious that the dealership is well run and I feel very comfortable dealing with everyone I have met. I recommend this dealership very highly. More
by johnmaloney0
December 10, 2018
Very honest people I visited DCH To have my 4wd-Lo looked at. They diagnosed it very quickly and explained a bunch of options. I was sticker shocked by the estimated cos I visited DCH To have my 4wd-Lo looked at. They diagnosed it very quickly and explained a bunch of options. I was sticker shocked by the estimated cost of the repair but that’s the cost of maintenance. If you can’t fix it, don’t buy it. However the service department was great I highly recommend this service department. More
by jamesmurphy94
Employees Worked With
Dena Ramondo
December 10, 2018
Service for Toyota Rav 4 Kathleen Crosbie was very friendly and welcoming. My car was in excellent condition after the services were completed. I did not have to wait very lon Kathleen Crosbie was very friendly and welcoming. My car was in excellent condition after the services were completed. I did not have to wait very long at the dealership. I would recommend Toyota in Wappingers to a friend. More
by MARISAM515
Employees Worked With
Kathleen Crosbie
December 09, 2018
Very helpful Went in for a recall software update. They were fast to schedule me, they sent a courtesy vehicle for pickup and drop off , and they had the job done Went in for a recall software update. They were fast to schedule me, they sent a courtesy vehicle for pickup and drop off , and they had the job done before the day was over as they had stated. Other dealers usually make you feel like you inconvenienced them, but here the Service adviser was very helpful, professional, and friendly. More
by DVDRUIZ08
Employees Worked With
Mike Giordano
December 08, 2018
Always a good experience! Everyone I deal with is polite and helpful. I bought a cover for my truck bed and it was not what I had been described. No problem! They removed it an Everyone I deal with is polite and helpful. I bought a cover for my truck bed and it was not what I had been described. No problem! They removed it and reordered a better one with no issues at all! Customer service is extremely good at DCH! More
by DONDON423
Employees Worked With
Kathleen Crosbie
December 08, 2018
Checkup Evin was great - as usual. Always helps me schedule appointments; and gives great/accurate estimates. Keeps me informed of progress. Offers loaner ca Evin was great - as usual. Always helps me schedule appointments; and gives great/accurate estimates. Keeps me informed of progress. Offers loaner cars when needed. More
by RWH52
Employees Worked With
Evin Calderon
December 07, 2018
Waited too long and no communication I had an 8:30am appointment for 25,000 mile service and to see if tire had a nail. Originally I was checked in to the Quick Service who took my infor I had an 8:30am appointment for 25,000 mile service and to see if tire had a nail. Originally I was checked in to the Quick Service who took my information and gave my appointment over to Evin. Evin never came into the waiting area to look for me, I did not get any information if there was a nail in the tire and what my options where. I had to look for Evin and ask. Told me the tire was patched and that it should be done in 5 - 10 minutes. At 9:47Am I saw the technician drive my car and park it outside of the waiting area. I waited and waited and even looked for Evin and he wasn't at his desk but my keys were on desk. 1/2 hour later I saw Evin with another customer and proceeded to ask if the car was done and he said he was just finishing up with my account he just got it. This was totally unacceptable customer service to be waiting and to look for help. I hope the plug in the tire is good, otherwise I will be extremely upset. More
by drew713
Employees Worked With
Evin Calderon
December 07, 2018
Great customer service. Everything was straight forward, the service was a lot faster than expected and the staff we're very accommodating. I recommend would definitely recom Everything was straight forward, the service was a lot faster than expected and the staff we're very accommodating. I recommend would definitely recommend this dealership. More
by s.oseghale1
Employees Worked With
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December 06, 2018
Quick Thorough Friendly & Efficient The dealership offers free oil changes and tire rotation up to 20k I'm at 15k so far so good I have one more tire rotation so I guess I'll really see The dealership offers free oil changes and tire rotation up to 20k I'm at 15k so far so good I have one more tire rotation so I guess I'll really see how things go when I start paying.But if your thinking of buying an new vehicle I would definitely recommend Mellisa Sinappi very helpful and knowledgeable no pressure sale. More
by JD703
