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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,344 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,344 Reviews of DCH Wappingers Falls Toyota - Service Center
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September 30, 2018
Average: Toyota is a big name and a very good product. But the customer service has an attitude whenever we go there. If anything lass than 10 is a failure, th Toyota is a big name and a very good product. But the customer service has an attitude whenever we go there. If anything lass than 10 is a failure, then DCH Toyota has failed miserably. Going back to last year, the service analyst put a note on the manager's desk to call me back....and I am still waiting. I get my Altima serviced at Pok Nissan up the street, and I've never been charged for a replacement battery for the fob. But DCH asks $28.50 for a battery that is only a few dollars at the drug store. DCH Toyota customer service is always difficult to deal with. More
by Tatum
Verified CustomerEmployees Worked With
I don't know their names. , Allison Croshier
September 29, 2018
Excellent Service!! Professional and courteous service. Well done! Alicia is excellent! Her customer service is 5 star or above. I will be bringing my truck back for as l Professional and courteous service. Well done! Alicia is excellent! Her customer service is 5 star or above. I will be bringing my truck back for as long as I own it. More
by DONDON423
Employees Worked With
Alicia Verven
September 28, 2018
Frame replacement Tacoma 2004 Toyota Corp. Made good on their frame replacement program. DCH Wappinger Falls performed the work and did a great job performing this service. Over $ Toyota Corp. Made good on their frame replacement program. DCH Wappinger Falls performed the work and did a great job performing this service. Over $13,000 worth of parts and labor, no cost to me. Mike Giordano made this a painless process and was true to his word. Thank you Michael! More
by MEPYLY
Employees Worked With
Mike Giordano
September 27, 2018
The worst experience went for the first service for 5000 miles a month ago that time i requested that i can,t see the tire pressure display and to deactivate the pre-colli went for the first service for 5000 miles a month ago that time i requested that i can,t see the tire pressure display and to deactivate the pre-collision system....they said its done and the camry LE does not have the tire pressure display....fine, the pre-collision was not deactivated. A week later i saw the tire pressure display in someones car and this time i asked the Girl that what i saw and she said "I don,t have magic hands to put that in your car or else ask the sales people to switch to a different car" i had some issue with my car which they said they checked and everything is fine...i still have that issue...i asked for to deactivate the pre-collision system which was not done last time and this time they said that you can do it by yourself as they realized that when you switch off the engine and switch back on it will activate again so i have to do it everytime ... fine , but they should have known that in the first place, after getting the car when i switched on ...the maintenance light was still there after servicing and doing everything they forgot to reset that, the very basic thing i think. Then next day i realized my car is going left all the time which was not there before...called the other Toyota dealer if it is covered in the toyota care (wheel balancing and wheel alignment)they said it is but only from the dealer where i bought the car from. Thought of going back once but then changed my mind as i already had the worst experience. Finally today got it done from Mavis for $70. Will never go back DCH Wappingers Toyota More
by varun1976
Employees Worked With
Alicia Verven
September 27, 2018
My car was having transmission problems @ 138,000 miles At 138,000 miles, my Sienna's automatic transmission started shifting very abruptly. I was very worried I was looking at a new transmission which wou At 138,000 miles, my Sienna's automatic transmission started shifting very abruptly. I was very worried I was looking at a new transmission which would cost thousands and thousands of dollars. It turns out all it needed was a transmission oil service. There are many car dealers who would've told me my transmission was bad and I needed a new one and I would not have known the difference. Thank you DCH for being honest! I know Healey Hyundai is not so honest and can prove that if challenged. More
by PETERTUROFF
Employees Worked With
Mike Giordano, Dena Ramondo
September 27, 2018
Quick! I arrived much earlier than my appointment but they took me right away. Very greatful for their prompt service and leaving my car in a convenient loca I arrived much earlier than my appointment but they took me right away. Very greatful for their prompt service and leaving my car in a convenient location More
by snoahberry
Employees Worked With
Don’t know names
September 27, 2018
Excellent I worked with Kathleen, and she was very informative, professional, and yet friendly. I was told that the work would take two hours, and it did. Almos I worked with Kathleen, and she was very informative, professional, and yet friendly. I was told that the work would take two hours, and it did. Almost to the minute. More
by EMILY.B.HOEY
Employees Worked With
Kathleen Crosbie
September 27, 2018
Extended Platinum Vehicle Service Work WOW !!! Easy to schedule service appointment through my service advisor. The parts were pre-ordered and ready for this replacement / repair service WOW !!! Easy to schedule service appointment through my service advisor. The parts were pre-ordered and ready for this replacement / repair service covered by the extended warrantee on a certified used RAV-4 2012 Sport. We are at 96,000 miles and aiming for 200,000 !!! More
by 2012 RAV-4
Employees Worked With
Evin Calderon
September 27, 2018
Enjoyable Experience My visit was very pleasant, Evin went through my service request. He also pulled up the work history and saw the appointment write up listed the wro My visit was very pleasant, Evin went through my service request. He also pulled up the work history and saw the appointment write up listed the wrong filter needed. And clarified that w me. These are some of the reasons why Evin is someone who I continue to request for my service advisor. Evin is thorough, knowledgeable and extremely patient when responding to my questions. Thank you More
by RICHIETULLO
Employees Worked With
Evin Calderon
September 27, 2018
Waiting time too long It took 1.5 hours for oil change and tire rotation. Is this normal wait time for these services? I also wish there are snack packs available in add It took 1.5 hours for oil change and tire rotation. Is this normal wait time for these services? I also wish there are snack packs available in addition to free beverages. More
by ytj1
Employees Worked With
Evin Calderon
