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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,376 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,376 Reviews of DCH Wappingers Falls Toyota - Service Center
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October 10, 2018
Great service and great people I was very happy bringing my car in for service I wasn’t rushed or treated like just a number in a line of people the service writer took his time and I was very happy bringing my car in for service I wasn’t rushed or treated like just a number in a line of people the service writer took his time and answered all of my questions and the technician did an amazing job More
by FINALSOLUTION845
Verified CustomerEmployees Worked With
Evin Calderon
October 10, 2018
All was good. Went in for the 5,000 mile maintenance. No charge. No surprises. The service advisor was very nice. Was done in about an hour and a half. Went in for the 5,000 mile maintenance. No charge. No surprises. The service advisor was very nice. Was done in about an hour and a half. More
by aarolian
Employees Worked With
Kathleen Crosbie
October 09, 2018
New car 5000 mile service Brought my 2018 RAV4 in for the Toyota Care 5000 mile service. Made an online appointment. Everything went smoothly and in a timely fashion. No issues Brought my 2018 RAV4 in for the Toyota Care 5000 mile service. Made an online appointment. Everything went smoothly and in a timely fashion. No issues to report. Friendly employees. More
by bartendo
Employees Worked With
October 09, 2018
Great service! Kathy did a great job getting me in and out in a timely manner! Toyota service in Wappingers Falls s a pleasure to deal with Kathy did a great job getting me in and out in a timely manner! Toyota service in Wappingers Falls s a pleasure to deal with More
by MRREESE57
Employees Worked With
Kathleen Crosbie
October 09, 2018
Great Service Department Very pleased with the service Tech. Dave Church. Does top quality work and pays attention to details. I request him every time i bring my vehicles in Very pleased with the service Tech. Dave Church. Does top quality work and pays attention to details. I request him every time i bring my vehicles in for service. I have also been very pleased with the cost of servicing. Fair prices ! Allison Croshier was very polite and used all the coupons and discounts on pricing regarding my service visit. More
by JMMFORTHDAN
Employees Worked With
Allison Croshier, Mike Giordano
October 09, 2018
Quick and Efficent!! Every time I go to DCH Wappingers Toyota for Service I am treated with complete respect. Starting with the phone call to make my appointment right do Every time I go to DCH Wappingers Toyota for Service I am treated with complete respect. Starting with the phone call to make my appointment right down till I leave the lot, every employee is kind and helpful. It is actually a trip for me to come to the dealer for routine service but your staff makes it worth it. Thank you For taking such good care of me!!! I never had the chance to write you on my experience of my purchase either but hands down, my best car buying experience EVER!!! Wil was great. He knew I really wanted My 4Runner so he did everything he could to make it happen, and I couldn't be Happier with It! Thank you all So Much! More
by CAMILLE814
Employees Worked With
Allison Croshier, Wilfrin Quezada, Alicia Verven
October 08, 2018
Excellent service I had an issue with my car that 2 other mechanic places looked at and could not figure it out. I brought it to Toyota and they found the problem withi I had an issue with my car that 2 other mechanic places looked at and could not figure it out. I brought it to Toyota and they found the problem within hours. The service rep that I spoke to on the phone was very helpful, knowledgeable and kind. Thank you Toyota! More
by ksky315
Employees Worked With
Allison Croshier
October 08, 2018
Perfect timing I was able to do everything I needed in one visit. Kathleen was very helpful to understand everything I needed and more. Very professional and conce I was able to do everything I needed in one visit. Kathleen was very helpful to understand everything I needed and more. Very professional and concern about my needs. More
by ELIZABETH_MOREY
Employees Worked With
Kathleen Crosbie
October 08, 2018
Service Center trying to sell me stuff I don't need. I went in for a simple tire rotation on my leased Rav4. I was told by Kathleen Crosby that it would be about an hour. After an hour and a half I wen I went in for a simple tire rotation on my leased Rav4. I was told by Kathleen Crosby that it would be about an hour. After an hour and a half I went to see what the problem was. Ms Crosby informed me that one of my tires had a "bubble" on it and it wasn't safe. She then tried to convince me I needed to buy 4 new tires ($700) even though the car (which I leased from Wappingers Toyota) has less than 30K miles on it and I have only 7 months left on my lease. Instead of simply giving me the information and getting me out the door, she instead wasted my term (and hers) printing up copies of new tire options. Ridiculous. After 2 hours, my car was finally brought up. No apology from Ms Crosby of the Service Dept. "I didn't know it was going to take so long," was all she could muster. However, the sales manager apologized and told me "there is no way" that I should buy new tires for this car when I'm going to return it in the Spring. Ironically, during my 2 hours there (listening to horrible bubble gum pop music-- who is this for??!! Teenagers don't buy cars!), I spent some time talking to Frank Pizzuro about leasing a Highlander in the Spring when my present lease expires but now I'm not so sure I want to give them anymore business. Plenty of other options up and down Rt 9. More
by Kidcruller
October 08, 2018
Above & Beyond!! Allison could not have been more helpful. Allison was truly concerned about the best value for the customer. I had blown a tire the night before and Allison could not have been more helpful. Allison was truly concerned about the best value for the customer. I had blown a tire the night before and stopped in to buy a new rim for my Avalon from parts. I went over to service to schedule the install and Allison kindly informed me that they could likely repair the damaged rim for less than half the price of a new one!! Allison was friendly, courteous and professional. Thanks Allison for looking out for the customer! More
by pljr
Employees Worked With
Allison Croshier
