Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,344 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,344 Reviews of DCH Wappingers Falls Toyota - Service Center
Sort by
September 21, 2018
Just another dealer Had my RAV-4 in for 20,000 mile servicing> Last visit was for annual state inspection. At that time I told the service rep about my inability to remo Had my RAV-4 in for 20,000 mile servicing> Last visit was for annual state inspection. At that time I told the service rep about my inability to remove white spots from upholstery. He was able to remove the spots but not able to identify the cleaner, Told me he would call when the person who orders the cleaner was in. Never heard from him. On visit for 20,000 mile service had same rep; he apologized for not getting back, talked with other person and advised me they could not identify the cleaner and I should check Amazon for detail cleaners. Did and there are 6 or 8 different products. I am of the opinion that someone should be able to identify the cleaner so I can purchase it instead of trying 6 or 8 different cleaners which may or may not work (I have already tried 3 or 4 brands from retail and automotive shops). More
by jcprinzo
Verified CustomerEmployees Worked With
Tim (last name???)
September 21, 2018
Forgot the sticker You did not give me the reminder sticker on my windshield to tell me when I come for the next oil and car check up. You did not give me the reminder sticker on my windshield to tell me when I come for the next oil and car check up. More
by CPDOCHEVITA
Employees Worked With
Allison Croshier
September 21, 2018
Excellent As always the service was excellent. That is why we keep coming back. From the time we arrived Evin explained everything and was extremely helpful a As always the service was excellent. That is why we keep coming back. From the time we arrived Evin explained everything and was extremely helpful and courteous. More
by FRANMATT
Employees Worked With
Evin Calderon
September 21, 2018
Wonderful Everything went well! Excellent service!! We had oil change and yearly inspection. Allison was wonderful and explained clearly of what was needed. Be Everything went well! Excellent service!! We had oil change and yearly inspection. Allison was wonderful and explained clearly of what was needed. Best wishes and see you next service! More
by BOBKHIM
Employees Worked With
Allison Croshier
September 20, 2018
QUICK AND COURTEOUS Excellent customer service and quality repairs has kept my 2009 Venza and my wife's 2009 Sienna running well! Polite and efficient staff in a very inv Excellent customer service and quality repairs has kept my 2009 Venza and my wife's 2009 Sienna running well! Polite and efficient staff in a very inviting dealership. More
by MNYBGS03
Employees Worked With
Kathleen Crosbie, Allison Croshier
September 20, 2018
Courteous, Clean and Efficent I am always greeted with a smile and checked in quickly. Since I can choose my service technician(using the app) I always go with Evan Calderon, he w I am always greeted with a smile and checked in quickly. Since I can choose my service technician(using the app) I always go with Evan Calderon, he was the person I first met with when bringing my car to DCH for the first time and the experience was great. I know my car and whatever needs to be done will be done in a timely manner. He always explains what needs to be done right away and what can wait for next time. If things change he always calls for approval. I feel very comfortable having my car serviced at DCH. JP More
by JOANNE.PRAIRIE
Employees Worked With
Evin Calderon
September 20, 2018
Good Service Service on my vehicle was very good, I appreciated they took the time to point out additional items that need to be repaired at next visit. Allison, Service on my vehicle was very good, I appreciated they took the time to point out additional items that need to be repaired at next visit. Allison, service representative was professional and knowledgeable of the issues with my vehicle. More
by MRMARK0125
Employees Worked With
Allison Croshier
September 20, 2018
Courteous service rep and informative. Problem still exists The brakes still squeak. Will have to bring it in again. Problem did not exist prior to my coming in to have brakes fixed. Not sure where we go from h The brakes still squeak. Will have to bring it in again. Problem did not exist prior to my coming in to have brakes fixed. Not sure where we go from here. Disappointed that I paid top dollar for brake job but did not get quality results. If you can fix this problem I would be glad to write a favorable review that you stand behind your service. More
by ZUGBUG56
Employees Worked With
Evin Calderon
September 19, 2018
State inspection I requested a State inspection.. Mike Cimorelli made the necessary paper work. The state inspection together with a multi point inspection was do I requested a State inspection.. Mike Cimorelli made the necessary paper work. The state inspection together with a multi point inspection was done in less than one hour. Very timely. More
by ebrandis
Employees Worked With
Michael Cimorelli
September 19, 2018
A top dealer: A top dealer and service provider with full resources. Their service staff are attentive and responsive to your needs. I do not hesitate to make my A top dealer and service provider with full resources. Their service staff are attentive and responsive to your needs. I do not hesitate to make my recommendation. More
by Upstate NY
Employees Worked With
Alicia Verven
