DCH Wappingers Falls Toyota - Service Center

Great service Replaced the frame on my Tacoma, gave me a loaner vehicle, all work done correct. very professional staff, would recommend this dealership to friends Replaced the frame on my Tacoma, gave me a loaner vehicle, all work done correct. very professional staff, would recommend this dealership to friends and family. More

Professional and courteous. Toyota service center employees are professional and attentive to details. I have always felt like I could trust their work and any additional recomm Toyota service center employees are professional and attentive to details. I have always felt like I could trust their work and any additional recommendations my vehicle has needed. I gave this service center 4 out of 5 stars because their prices/charges are high. If I had everything done that was recommended for my vehicle, I would have paid an ADDITIONAL $1,012.65! That's on top of $91.80 that I paid for. A cabin air filter alone costs $55.70! This was the cheapest item on the list. More

great experince allison worked so great she is a vauble service WRITER I WOULD RECOMMED HER TO ANY BODY have her keep up the good work allison worked so great she is a vauble service WRITER I WOULD RECOMMED HER TO ANY BODY have her keep up the good work More

Too long of a wait I had a scheduled appointment for a routine service. I was scheduled at a specific time on a specific day . I arrived 10 minutes early for my schedule I had a scheduled appointment for a routine service. I was scheduled at a specific time on a specific day . I arrived 10 minutes early for my scheduled 2 o’clock appt . I signed in they took my keys I went into the lounge. It was 1 hr later my car was not ready (1 hr is not an unreasonable wait from start to finish) I checked with the service person he said sometimes it takes longer . I am thinking longer for a basic service . 1 hr 10 mins same response !! 1 hr 20 mins. really !!! 1 hr 30 mins my car was finished unacceptable . When I arrived for my appointment I am sure they’d knew they were either over booked or running behind . I feel they should have informed me prior via phone or explained that to me when I checked in being up front with the customer is called Good Customer Service. I am actually going to return to where I purchased my car an 1 drive now due to the fact that I have recently moved . Worth the travel for good service More

Great The young man in service with the glasses was very helpful and kind. I don't remember his name. Also the people in the waiting area were nice too. The young man in service with the glasses was very helpful and kind. I don't remember his name. Also the people in the waiting area were nice too. More

Inspection, tire service The service department provides excellent service. The staff is friendly and very informative. I have recommended this service department to friends The service department provides excellent service. The staff is friendly and very informative. I have recommended this service department to friends and family members to consider. More

Service on Toyota Rav -Maintenance Service representative Tommy was very friendly and professional. I brought my Rav in for routine maintenance and everything that I requested was compl Service representative Tommy was very friendly and professional. I brought my Rav in for routine maintenance and everything that I requested was completed in a timely manner. More

It was pleasant expience I was pleasantly greeted ,.thing were done in a timely manner , and I was offered bagels and coffee! and car is still running,had to add 7 words I was pleasantly greeted ,.thing were done in a timely manner , and I was offered bagels and coffee! and car is still running,had to add 7 words More

Better I was able to check in very quickly and even though I left my car, the work was completed very quickly. The work was excellent. Thank you I was able to check in very quickly and even though I left my car, the work was completed very quickly. The work was excellent. Thank you More

Flat tire Alicia at service desk was beyond helpful. They gave my kids and me a ride home beacuse the car needed a new tire and then picked us up later. They ha Alicia at service desk was beyond helpful. They gave my kids and me a ride home beacuse the car needed a new tire and then picked us up later. They had a nice selection of snacks and even a kids room which helped a lot. More