DCH Wappingers Falls Toyota - Service Center

good response Good and rapid response. There is an issue when I called the dealer the schedule my service. They responded very quickly and got resolved. Thanks. Good and rapid response. There is an issue when I called the dealer the schedule my service. They responded very quickly and got resolved. Thanks. More

Maintenance Recommended maintenance work a few months ago but due to finances had to put it off until now. Mike was understandable and honored the previous price Recommended maintenance work a few months ago but due to finances had to put it off until now. Mike was understandable and honored the previous price quoted even though the price had increased. He also rechecked an annoying rubbing sound when I braked. He assured me it was not a serious issue and could wait until I needed to replace my front brakes. It is reassuring to know that this service center values it's customers and works hard to earn their repeat business. More

Taking Care of Business Ultimately needed brake job - fairly low mileage for pads & rotors, but there it was - Evin was most thorough and accommodating - all in all a good ex Ultimately needed brake job - fairly low mileage for pads & rotors, but there it was - Evin was most thorough and accommodating - all in all a good experience - loaner car with no problems More

First time customer Alicia was very pleasant, very helpful and very thorough in making sure that whatever situation I thought was happening with my vehicle was attended t Alicia was very pleasant, very helpful and very thorough in making sure that whatever situation I thought was happening with my vehicle was attended to. It was a pleasant experience (first time) at this dealership and the surroundings were very comfortable. In fact, I had been to one previously and will now be changing my service with DCH Wappingers Falls. More

Paint New car had a paint chip received a bottle of paint from the service department no problem. Then a salesman helped me further understand some of the New car had a paint chip received a bottle of paint from the service department no problem. Then a salesman helped me further understand some of the features. More

Simple lightbulb change turned into replacing entire light u Generally satisfied. This experience was not good. I waited over a week for a part and found out it was never ordered! Evin took care of the messed Generally satisfied. This experience was not good. I waited over a week for a part and found out it was never ordered! Evin took care of the messed up situation. (thank you). Called Kathleen a few times and she never called back. More

Brought in my Toyota Corolla for recall work. I pulled in their garage and they put down paper mats over the car floor mats. Saw the service rep. immediately..so no waiting, and he was polite. T I pulled in their garage and they put down paper mats over the car floor mats. Saw the service rep. immediately..so no waiting, and he was polite. Told me the work would take about 1.5 hours. I enjoyed coffee and bagels in the lounge. They had comfortable lounge seats, and I was able to plug in my laptop to power and use the wifi to logon for work. This allowed me to get both the car work and my office work done without having to take a vacation day. The work was done in about an 1 hour, so overall I'm very satisfied. More

Excellent service Excellent service, each and every time! Prompt, courteous, professional, friendly! Thank you Evin for another great service experience. I always kno Excellent service, each and every time! Prompt, courteous, professional, friendly! Thank you Evin for another great service experience. I always know I am getting the best. More

Ontime as promised. This visit was for Oil Change and NY-state inspection. Everything went. I wasn't expecting any issue since car is still relatively new and single driv This visit was for Oil Change and NY-state inspection. Everything went. I wasn't expecting any issue since car is still relatively new and single driver driven. Wish they could match/honor the other DCH toyota (in tri-state) service price. More

Recall on wiper motor. Kind and courteous workers. I was comfortable while I waited for my service. Mike G privately talked to me about the issues with my car. Kind and courteous workers. I was comfortable while I waited for my service. Mike G privately talked to me about the issues with my car. More