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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,397 Reviews

4,397 Reviews of DCH Wappingers Falls Toyota - Service Center

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July 20, 2018

Great Service I was in and out in under an hour. Waiting room is comfortable and has all sorts of amenities while you wait - coffee, bagels, computer access, tv, c More

by njellis7021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Jul 23, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the stellar review! We're glad you enjoyed all aspects of your service visit.

July 20, 2018

Extra care was nice! Excellent service! Dena took good care of me. Getting me in because she had a heart and made me feel important! She went out of her way to help me! More

by rquist21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Jul 20, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the stellar review! We're so glad you enjoyed your service visit with Dena!

July 20, 2018

Always get good service here Really like getting service here. They check for recalls without my asking. They spread warrantee service over several visits (for oil changes). Th More

by RWH52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jul 20, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We're happy that you enjoy every aspect of your service visits!

July 19, 2018

Old car, many problems, treated like it was new. Everyone I spoke with was polite and understanding. They treated me as though I were a long-time customer. They treated my car as though it was a bran More

by FAUXCOUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie, Allison Croshier
Jul 20, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent review! We're glad you had a great service visit.

July 18, 2018

Friendly,helpful staff I’ve been a customer since DCH took over from Greer Toyota. Some of the staff has been there since it was Greer Toyota and I have alway been treated More

by Rti2725
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Allison Croshier, Mike Giordano
Jul 19, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent review! We truly appreciate your kind words and business.

July 18, 2018

took much too long I only had a a front low beam headlight replaced. When a called for an appointment I was told it would only take about fifteen minutes. I waited one More

by gyanow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Jul 19, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! While we sincerely apologize for the wait, we're so glad you had an overall great experience.

July 18, 2018

Needed a.c. work The procedure used was explained to me and if follow up is needed, that too was explained. Work that will be needed to be done in the future was expla More

by dorothyc.white
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Jul 19, 2018 -

DCH Wappingers Falls Toyota responded

Dorothy, thank you for the great review!

July 18, 2018

Great Service Addviser Excellent Service And Work Done to my Car Was Very Professional I've Been Doing My Service Here In Last Year and a Half Always Car was Service with Pr More

by DISCO935
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon, Allison Croshier
Jul 19, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-stars! We truly appreciate your business.

July 18, 2018

Beware of service promises We were promised free oil changes for a year when we bought our certified used car- but when we came for our 2nd oil change they said they will do a t More

by chrisfrainsmail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avi Avitan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2018 -

DCH Wappingers Falls Toyota responded

Chris, thank you for taking the time to leave us a review. However, I am sorry to hear about your experience. We strive to provide every customer with a 5-star experience for both sales and service, so this is disappointing to hear. I would appreciate the change to speak with you directly so I can learn more and work with you on a resolution. Please contact me at 845-296-4200 at your earliest convenience. I can also be reached by email at lburns@dchusa.com. I hope to hear from you soon. Sincerely, Lee Burns, General Manager

July 18, 2018

SATISFACTION/EXCELLENT SERVICE WE HAVE BEEN SATISFIED WITH DCH FROM DAY 1~SALES PERSONNEL 5 STARS-SERVICE 5 STARS, ALL AROUND GOOD SERVICE. WE REALLY APPRECIATED MIKE GIORDANO. PLEA More

by paloma0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jul 18, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We truly appreciate your business.

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