Back

DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
3,877 Reviews

3,877 Reviews of DCH Wappingers Falls Toyota - Service Center

Sort by
July 22, 2015

Unsatisfied Why is there service advisors working for a company like Toyota that have no idea what there doing? Generally speaking I have never had an issue but w More

by Jacklynx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Evan
May 28, 2015

Smooth experience all around How I appreciated the courteousness and professionalism of Evin Calderon and D. Church (technician) in handling a couple of safety recall issues and p More

by R&N V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evin Calderon; D. Church
May 28, 2015 -

DCH Wappingers Falls Toyota responded

Thanks for the great, five-star review! We're thrilled to hear that both Evin and D. Church provided you with such a positive service experience and we'll be sure to pass along your kind words. Thank you for your business and we look forward to seeing you at your next scheduled maintenance!

January 28, 2015

HORRIBLE SERVICE I TOOK MY TOYOTA FJ CRUISER IN TO HAVE A CALIBER REPLACED. THEY DID THE JOB A DAY AFTER BEING PROMISED. THAT IS NOT THE HARD PART. THEY USED AUTOZONE More

by job1066
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
SERVICE
Feb 17, 2015 -

DCH Wappingers Falls Toyota responded

Dear Job1066 - My name is Lee Burns and I'm the general manager at DCH Wappingers Falls Toyota. Thank you for taking the time to address your concern. I have looked into this matter and find the following; The caliper that we replaced on your FJ Cruiser was not purchased through Auto Zone. However, a replacement caliper from Auto Zone sells for $159.58 and comes with a limited warranty that does not cover all the replacement labor cost in the event of a part failure. The caliper (non OEM) that we installed on your vehicle for $126.00, $140.00, less a 10% discount, comes with a limited lifetime warranty, and includes the entire labor cost. The Toyota OEM caliper, part number 47750-35411 sells for over $300.00. Please be assured that we make every effort to provide our customers with the best possible value customer service. I would be happy to personally discuss your concern with you further. I can be reached at (845) 296-4200. Regards, Lee Burns

August 13, 2014

Beyond Exceptional After Sales Service! My husband and I would like to express our deepest gratitude and appreciation to Mr Leroy Porter for his outstanding and beyond after sales service t More

by Poh
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leroy Porter
Aug 19, 2014 -

DCH Wappingers Falls Toyota responded

We are so thrilled that you enjoyed working with Leroy and found him to be helpful and kind. He is truly a valuable member of our team who cares about people personally. We’re glad to hear that you’ll be returning to us in the future. Thanks for your business and your kind words! We will pass them along to Leroy.

August 08, 2014

Not a good experience I brought my 6-day old Highlander for some "we owe" items to be installed. Service advisors fought over who had to deal with me, just to tell me to g More

by brtownse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert was fine, it was service, Robert Schaeffer
March 12, 2014

I would like to thank Tommy Jordan (Service advisor) very much for his help in getting my 2009 Toyota corolla fixed for the water pump issue, and the unexpected issues that came up during regular inspection More

by ajayan12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Jordan
Mar 14, 2014 -

DCH Wappingers Falls Toyota responded

Ajay Anand, I appreciate you taking the time to leave such a positive review of our dealership. I am glad that Tommy was able to fix your water pump issue and other issues with your 2009 Corolla. I am happy to hear that he explained things well and treated you respectfully and kindly throughout the process. I am glad that you found Jeff helpful in working with you on your warranty. He’s a very important member of our team and it’s great to hear that he was an asset to you. Jeff really does a great job, working for our customers and assisting them with their Toyota repairs, I am glad you experienced this first-hand! On behalf of Tommy, Jeff and all of us here at DCH Wappingers Falls Toyota, thank you for the great review. We look forward to working with you again, and please contact us if you have any questions. -Lee Burns, General Manager

February 08, 2014

i went to this dealership because they have a high rating. The service dept, matthew gaynor in particular, was very helpful and courteous. My car was fixed correctly and quickly. One of the parts wa More

by robanddeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 11, 2014 -

DCH Wappingers Falls Toyota responded

Rob and Deb, I would first like to thank you for choosing DCH Wappinger Falls as your dealer of choice. I am thrilled to hear you had a wonderful experience with our dealership and staff. It brings me great pleasure to hear Matthew Gaynor in our service department was able to have your car fixed quickly. I am pleased to hear he went above and beyond his call of duty. We will be sure to pass along your praise to him, as well as our service department. On behalf of Matthew, and all of us here at DCH Wappinger Falls Toyota, thank you for sharing your experience with our service team. Please do not hesitate to contact us with any questions or concerns. -Lee Burns, General Manager

January 27, 2014

I have had an ongoing relationship with DCH Wappingers Falls Toyota since March of 2009 when I purchased my 2009 Toyota Sienna LE. My minivan has only been serviced by this dealership and I must say thei More

by aertel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Jordan
Jan 29, 2014 -

DCH Wappingers Falls Toyota responded

Aertel, Thank you so much for your helpful and kind feedback! DCH Wappingers Falls Toyota prides itself in excellent customer service. I am pleased to hear that our goals are being met! Tommy Jordan is a very knowledgeable and courteous team member who always works hard to ensure customers are treated well. I appreciate you sharing your experiences with our service department, and sharing your kind words. On behalf of Tommy, and all of us here at DCH Wappingers Falls Toyota, thank you! We look forward to seeing you again. -Lee Burns, General Manager

January 03, 2014

We're from out of town, and when we broke down and had to be towed in I worried about what customer service would be like in the north. But these folks are extremely friendly! Then I had a dispute ab More

by JonathanEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Walsh
Jan 16, 2014 -

DCH Wappingers Falls Toyota responded

JonathanEM, I am thrilled to hear that our service department was able to assist you while you were visiting up north. Jeff Walsh, our service manager really goes above and beyond to assist customers. Service can be a frightening experience, especially in an unfamiliar area, but I am glad that we were able to provide you with a new perspective of the north! On behalf of Jeff, and all of us here at DCH Wappingers Falls Toyota, thank you for sharing your experience. -Lee Burns, General Manager

May 20, 2013

I'm not one to write product reviews but I felt I needed to write a review about my experience at DCH Toyota. My wife was visiting the Fishkill area when her 2002 Toyota Sequoia broke down. Not kno More

by acannale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 12, 2013 -

DCH Wappingers Falls Toyota responded

acannale: We appreciate this awesome review! It's gratifying to hear that we were able to provide you with a service experience that went above and beyond what you'd expected. We understand that most people do not wish to take the time to register and then leave a review...but that's exactly what makes the reviews we receive so special. We realize the time and effort it takes to leave your feedback and we, as well as many future service customers, do appreciate it. We're glad we were able to resolve any issues you'd had and we look forward to serving you in the future- On behalf of Matthew Gaynor and all of us at DCH Wappingers Falls Toyota, drive safe- Lee Burns, General Manager

...
382
...