Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
3,877 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,877 Reviews of DCH Wappingers Falls Toyota - Service Center
Sort by
July 22, 2015
Unsatisfied Why is there service advisors working for a company like Toyota that have no idea what there doing? Generally speaking I have never had an issue but w Why is there service advisors working for a company like Toyota that have no idea what there doing? Generally speaking I have never had an issue but when I'm talking to someone who works there it would be nice if they knew what they were doing or better yet cared about there job. The service advisor Diana D has no clue about selling anything or acknowledging customers. If she's going to sit there and talk to every guy that walks past her maybe she should find a new job. I must have been to old because she could careless about helping me. More
by Jacklynx
Employees Worked With
Evan
Helpful May 28, 2015
Smooth experience all around How I appreciated the courteousness and professionalism of Evin Calderon and D. Church (technician) in handling a couple of safety recall issues and p How I appreciated the courteousness and professionalism of Evin Calderon and D. Church (technician) in handling a couple of safety recall issues and putting together a list of recommended services for my car. Thanks again! More
by R&N V
Employees Worked With
Evin Calderon; D. Church
January 28, 2015
HORRIBLE SERVICE I TOOK MY TOYOTA FJ CRUISER IN TO HAVE A CALIBER REPLACED. THEY DID THE JOB A DAY AFTER BEING PROMISED. THAT IS NOT THE HARD PART. THEY USED AUTOZONE I TOOK MY TOYOTA FJ CRUISER IN TO HAVE A CALIBER REPLACED. THEY DID THE JOB A DAY AFTER BEING PROMISED. THAT IS NOT THE HARD PART. THEY USED AUTOZONE PARTS AND CHARGED FULL TOYOTA PRICES. THE CALIPER IS $83.99 AT AUTO ZONE. DCH KINDLY CHARGED ME $140.00 FOR THE SAME PART. I REPLACED MY FRONT ROTORS AND PADS AS WELL. I'M SURE THEY WERE MARKED UP TO FULL TOYOTA RETAL JUST THE SAME. MY FJ CRUISER AND CAMRY HAVE SEEN THE LAST OF DCH. More
by job1066
Employees Worked With
SERVICE
August 13, 2014
Beyond Exceptional After Sales Service! My husband and I would like to express our deepest gratitude and appreciation to Mr Leroy Porter for his outstanding and beyond after sales service t My husband and I would like to express our deepest gratitude and appreciation to Mr Leroy Porter for his outstanding and beyond after sales service today. 7 months ago we bought our first CPO Toyota from My Porter and my husband totally in love with it. Today not only Mr Porter helped us with the service issue which does not belong to his department but also successfully made us felt important personally. We will never forget your kindness and definitely will not bring our business else where. Thank you again! More
by Poh
Employees Worked With
Leroy Porter
August 08, 2014
Not a good experience I brought my 6-day old Highlander for some "we owe" items to be installed. Service advisors fought over who had to deal with me, just to tell me to g I brought my 6-day old Highlander for some "we owe" items to be installed. Service advisors fought over who had to deal with me, just to tell me to go across the street to someone else. Shuttle driver could have been polite about where I was asking to be dropped off. We had to argue about whether he would drive me or not. Getting a return shuttle was way too much of a hassle. I'm only 10 minutes away. Only 2 of the 3 accessories from the "we owe" were actually done when I came back, after being told I was done. If I was within the 3 day return policy, I would return the vehicle and get the same from another dealer. More
by brtownse
Employees Worked With
Robert was fine, it was service, Robert Schaeffer
March 12, 2014
I would like to thank Tommy Jordan (Service advisor) very much for his help in getting my 2009 Toyota corolla fixed for the water pump issue, and the unexpected issues that came up during regular inspection much for his help in getting my 2009 Toyota corolla fixed for the water pump issue, and the unexpected issues that came up during regular inspection as well. He was kind and patient as he explained the various options and coordinated the entire repair in a professional and friendly manner. Also, greatly appreciate the assistance of Jeff Walsh who helped coordinate the warranty repair for the vehicle. Thank you, Ajay Anand More
by ajayan12
Employees Worked With
Tommy Jordan
February 08, 2014
i went to this dealership because they have a high rating. The service dept, matthew gaynor in particular, was very helpful and courteous. My car was fixed correctly and quickly. One of the parts wa rating. The service dept, matthew gaynor in particular, was very helpful and courteous. My car was fixed correctly and quickly. One of the parts wasn't available and he rushed to get it fixed quickly in the middle of a snow storm. That is going above and beyond in my opinion. thank you mattew. More
by robanddeb
January 27, 2014
I have had an ongoing relationship with DCH Wappingers Falls Toyota since March of 2009 when I purchased my 2009 Toyota Sienna LE. My minivan has only been serviced by this dealership and I must say thei Falls Toyota since March of 2009 when I purchased my 2009 Toyota Sienna LE. My minivan has only been serviced by this dealership and I must say their service department is superb. They are kind and very descriptive and do all they can to make your experience a positive one. I have dealt with Tommy Jordan and he has always gone above and beyond to make sure my van is running correctly and has always done right by my family of 6. He is very honest and has the customer's safety and best interest at heart. He treats his customers with respect and gives them as much time as they need even on his busiest of days. I look forward to purchasing many more vehicles from DCH Toyota and having Tommy Jordan take care of our car's maintenance/service needs. Keep up the fantastic work! More
by aertel
Employees Worked With
Tommy Jordan
January 03, 2014
We're from out of town, and when we broke down and had to be towed in I worried about what customer service would be like in the north. But these folks are extremely friendly! Then I had a dispute ab had to be towed in I worried about what customer service would be like in the north. But these folks are extremely friendly! Then I had a dispute about the repair, but they went out of their way to give satisfaction. They really do put the customer first! More
by JonathanEM
Employees Worked With
Jeff Walsh
May 20, 2013
I'm not one to write product reviews but I felt I needed to write a review about my experience at DCH Toyota. My wife was visiting the Fishkill area when her 2002 Toyota Sequoia broke down. Not kno needed to write a review about my experience at DCH Toyota. My wife was visiting the Fishkill area when her 2002 Toyota Sequoia broke down. Not knowing any mechanics in the area, we opted to go to DCH. I worked with Matthew Gaynor, the Assistant Service Manager, who was very knowledgeable and gave us confidence that he would take care of us. The initial reason for going in was to replace the drive belt which had snapped. While there, I decided to have a few extra things done (ie: broken door handle, broken rear hatch handle and the timing belt replacement which was due). I don't look forward to spending money but, in this case, it was well worth it. All the work was completed professionally and my wife and I are extremely happy with the way things turned out. I called Matthew to personally give him my thanks. He displayed excellent customer service and I look forward to continue bringing my vehicles there when I move into the area shortly. Thanks again! - Al C More
by acannale
