Back

DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,425 Reviews

4,425 Reviews of DCH Wappingers Falls Toyota - Service Center

Sort by
July 04, 2018

2 days to tell me its not covered I was in a hurry at the purchase of the car. I did not want the extra coverage, but it was costing me too much sleep to keep telling the salesman no, More

by RODGERSIEGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allison Croshier
Jul 17, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave us a review, Rodger. However, I am sorry to read about your experience. We pride ourselves in giving each customer a 5-star, pressure-free experience, so this is very disappointing to hear. When you are able, please contact me at 845-296-4200 so we can further address your concerns and work together to come up with a solution. If more convenient, I can also be reached by email at lburns@dchusa.com. Sincerely, Lee Burns, General Manager

July 04, 2018

Great service Dena was great to work with. She was honest and knowledgeable. She was very helpful through the process. It was an overall great experience working wi More

by KSAMM6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Jul 07, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-stars! We're glad Dena took great care of you during your service visit!

July 03, 2018

Thanks I’m giving DCH Toyota high ratings because they were very efficient and kept me in the loop with what’s going on with my car and let me know what I wi More

by GREGDIX_US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Jul 07, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review, Greg! We truly appreciate your business!

July 03, 2018

Excellent Every aspect of more experience was excellence. It is nice to know that even for routine maintenance I can count on the staff being friendly and profe More

by toyotaeli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Lahl
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We're glad you had such a great service visit!

July 02, 2018

A very pleasant experience It was surprising to find out that the DCH Toyota Service Dept was open on Sundays. The wait was exactly what they said it would be. More

by loconc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Verven
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent 5-star review! We're always glad to go the extra mile!

July 02, 2018

Great as always I got an oil change and, more importantly, a free cookie while I waited. It was a fairly quick process and I'll certainly be back again. More

by EH333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We hope you enjoyed your cookie!

July 01, 2018

Good service, BUT... They fixed my broken air conditioning, however I asked the service people to fix it over a month ago and they never even looked at it. This previousl More

by PDLich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Nathaniel Pickett
Jul 11, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the review. While we are happy to hear that you are overall satisfied with our dealership, I am disappointed that not all aspects were worthy of 5-stars. I sincerely apologize for the error and any inconvenience it has caused you. At your earliest convenience, please contact me at 845-296-4200 or email me at bcarlson@dchusa.com so we can further discuss your concerns and hopefully restore your faith in us. I hope to hear from you soon. Sincerely, Ben Carlson, Service Director

June 30, 2018

Service Excellent friendly service. I was checked in quickly.Dena was very friendly. The car was ready when promised. I would recommend to anyone . Been going More

by The Irishman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We truly appreciate the recommendation.

June 30, 2018

fast good service team the service for my vehicle could not have been better. they worked quickly and resolved all of my issues they kept my wait time to a minimum. thanks More

by jammer417@optonline.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of her name and I dont see apic.. your employee has helped me and other with a big smile.. she is the 1st desk in the bay entry east side of the building, Evin Calderon
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the stellar review! We're happy to hear you had a great service visit!

June 30, 2018

Great Service I was in and out in under an hour for a NYS inspection. The waiting room was comfortable while I waited and if I had wanted there was coffee/bagels/c More

by njellis7021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
It was another male service person not listed here
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent review! We're glad your service visit was speedy and enjoyable!

...
387
...