DCH Wappingers Falls Toyota - Service Center

Awesome from reception to finish I was very impressed by the hospitality and professionalism of the receptionist. She even checked on an issue I had and come out to the waiting area I was very impressed by the hospitality and professionalism of the receptionist. She even checked on an issue I had and come out to the waiting area to give me a written report that the noise I had heard was normal!!! More

unusually long wait 9:30am service appointment for oil change and inspection Did not leave service waiting room until 11;45 This is totally unacceptable Service rep cl 9:30am service appointment for oil change and inspection Did not leave service waiting room until 11;45 This is totally unacceptable Service rep claims he "was looking for me for a while" I was sitting in the waiting area the entire time except for a quick bathroom visit of about three minutes at around 10:40. usually, the wait time for service is about an hour, so while this was unusual, it was also unacceptable. It was obvious to me that the service rep probably came while I was in the bathroom and did not come back out "looking for me" for another hour later As a longtime customer, I value the service provided by the dealership. However, my time is valuable and an excessive wait time is not tolerable More

always helpful and professional I have always brought my Toyota (currently with 100,000 miles) to DCH. In the past, have dealt with other dealerships and truly appreciate DCH's sales I have always brought my Toyota (currently with 100,000 miles) to DCH. In the past, have dealt with other dealerships and truly appreciate DCH's sales team and service. I am not over-charged, receive guidance in prioritizing work to be done, and never fail to have my car serviced when it is convenient to me. All staff have been professional, helpful and courteous. More

Great Service! I was handled quickly, everyone was professional. The whole process was clearly explained to me. I would gladly come back. They take customer service I was handled quickly, everyone was professional. The whole process was clearly explained to me. I would gladly come back. They take customer service seriously More

Unresponsive Picked up Toyota Prius on Monday afternoon, but forgot to mention my 10% discount coupon on recommended service. Called that evening to see if I coul Picked up Toyota Prius on Monday afternoon, but forgot to mention my 10% discount coupon on recommended service. Called that evening to see if I could receive the 10% credit and left a message with “Joseph,” whom, I believe, was a call center person, not someone located in Wappingers. He said that someone would get back to me. No one did. I called on Tuesday and left a message with Dena Ramondo’s voice mail asking her to call back. She never called. I checked Lindsay Mahavik’s name below because her name was printed on my receipt. However, I had no interaction with her and she should not be judged by this review. I wrote a review earlier this week but I’m unsure it was actually submitted. It is now Friday and I have not been contacted by anyone from DCH Toyota! More

2014 Corolla Mike was great, he understood all of my requirements and efficiently set up my appointment to conform to my busy schedule. Everything that was suppose Mike was great, he understood all of my requirements and efficiently set up my appointment to conform to my busy schedule. Everything that was supposed to happen did happen on schedule and as promised. More

A Pleasant Experience This was my second maintenance service appointment. Alicia was very pleasant and instructed me to avail of the elevator since I'm temporarily disabled This was my second maintenance service appointment. Alicia was very pleasant and instructed me to avail of the elevator since I'm temporarily disabled and using a cane. The waiting room and bathrooms were super clean. More

Excellent Service People were very courteous and efficient. Vey easy going experience. Mike was very friendly and answered all f my questions. Much better experience th People were very courteous and efficient. Vey easy going experience. Mike was very friendly and answered all f my questions. Much better experience than some I have had in the past More

Long wait I went in for an oil change, And the wait was very long. I was told an hour and it was more like two hours I went in for an oil change, And the wait was very long. I was told an hour and it was more like two hours More