DCH Wappingers Falls Toyota - Service Center

Service Everyone was wonderful! From the person who scheduled my appointment to the check in and out of service. The only thing I noticed was my seats and m Everyone was wonderful! From the person who scheduled my appointment to the check in and out of service. The only thing I noticed was my seats and mats were not covered. Overall I am very happy with my experience Thank you More

25000 k service on my 2016 Tundra As usual, I am very happy with the service at this dealership. They have always treated me fairly and with respect. They respect my time and as a resu As usual, I am very happy with the service at this dealership. They have always treated me fairly and with respect. They respect my time and as a result they get the job done in an expeditious manner; correctly and professionally. More

Excellent The service advisor was pleasant, very accommodating, attentive and helpful which I very much appreciated. From what I observed she went beyond and ab The service advisor was pleasant, very accommodating, attentive and helpful which I very much appreciated. From what I observed she went beyond and above of what was expected of her. More

Good experience so far visit for state inspection yesterday and so far I had all my Prius maintenance there. Price is reasonable and quality of work good. So far so good. visit for state inspection yesterday and so far I had all my Prius maintenance there. Price is reasonable and quality of work good. So far so good. More

Great service department. Quality work and very fair prices. Very friendly staff and nice modern dealership. Highly recommend.have had a lot of work done over the years and bee Quality work and very fair prices. Very friendly staff and nice modern dealership. Highly recommend.have had a lot of work done over the years and been taken care of with full satisfaction. More

It ain't necessarily so For the (5th) time my wife's car was either misdiagnosed or DCH does not keep accurate records... (1) the oil pan was stripped out by a DCH mechanic, For the (5th) time my wife's car was either misdiagnosed or DCH does not keep accurate records... (1) the oil pan was stripped out by a DCH mechanic, so why should I pay for a new one? xxxx I can meet you half way but, not the whole nut... (2) The spark plugs were replaced on the previous visit at the Newburgh dealership; in fact, the car was acting funny after that service, so I took it to DCH, and they noted that "They had to replace one of the "New" spark plugs, which "may have been incorrectly installed".. (3) the leaky timing belt cover... guess who "said they replaced the timing belt", a Toyota mechanic at the Newburgh location, the same one who "claimed they replaced" the spark plugs. To date, our 2010 RAV 4 sits back in the repair lot where we purchased it, with a knocking engine and slipping transmission at the Newburgh, Toyota dealer... So, yes DCH is the better deal of the two dealerships that we frequent, and the attitude of the service representatives are more pleasant to communicate with than the Newburgh dealers. . Finally, we are in the market for a new car, and (1) used, and it definitely looks like we will be going back to DCH, as they are the better dealership, and of course, Toyota is a pronominal assembly of equipment. However, we first have to decide what to do with the seemingly lemon, or deceptively maintained Ravenous 4, we bought from the other guy... that was a mistake. More

A very positive experience My routine maintenance was completed within the estimated wait time. The service rep kept me and many other customers well-informed about the progres My routine maintenance was completed within the estimated wait time. The service rep kept me and many other customers well-informed about the progress of the work being done - on an especially busy day. I especially appreciated the rep honoring a coupon that had expired a week earlier - I was unable to have the work done earlier because of a family emergency. More

Excellent & timely service experience! I am a 2nd time owner of a RAV4, my first was an '05 that I was extremely happy with and traded in to purchase my '18 RAV4! This was my first service I am a 2nd time owner of a RAV4, my first was an '05 that I was extremely happy with and traded in to purchase my '18 RAV4! This was my first service visit for the new car! Alicia Verven took very good care of me and was very pleasant and knowledgeable! The required service were completed and I was out in less than an hour. More

Courtesy, efficient , timely. I am a second time lease holder. I appreciate the fact that DCH Wappingers over extend themselves with reminders & accommodations . They always go out I am a second time lease holder. I appreciate the fact that DCH Wappingers over extend themselves with reminders & accommodations . They always go out of there way to help & answer questions. I do recommend them to those I know & meet Thank you DCH Toyota Daizy Alvarez More

Great No hassle. Service was fast and friendly. I got to the facility at the appointed time and was out in less than an hour. I was also able to get an appo No hassle. Service was fast and friendly. I got to the facility at the appointed time and was out in less than an hour. I was also able to get an appointment on the same week. More