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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,503 Reviews

4,503 Reviews of DCH Wappingers Falls Toyota - Service Center

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April 02, 2018

The representative was very helpful. He answered all my questions with a smile and made me feel comfortable speaking with him. Also, he keeps me updated with his progress so the waiting More

by annwebster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Apr 02, 2018 -

DCH Wappingers Falls Toyota responded

Mike is a great employee and we are proud to have him on the team. It will be pleasure to serve you again.

April 02, 2018

Quick, easy, and got an appointment for a Saturday visit. Everything went very well, from the purchase of my new Rav to the 2 normal service visits. My only gripe is not with the staff at the dealership but More

by MLUPICUTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naeem Randall, Mike Giordano
Apr 02, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the review. We are glad everything is going smoothly with your new Rav. We hope to hear from you soon.

April 02, 2018

Service was horrible I was told to bring my car in Friday and that it would take all day to do recall, inspection, oil change, and tire rotation, and checking my tires.... More

by taysyd73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evin Calderon, Kathleen Crosbie
May 14, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. I am deeply disappointed to hear about your frustrating experience. I sincerely apologize for the confusion regarding the servicing of your vehicle and can understand your unhappiness. Please contact me directly at your earliest convenience at (845) 296-4261, or by email at bcarlson@dchusa.com. I would love the opportunity to learn more about your experience and hopefully be able to restore your faith in our service dept. Sincerely, Ben Carlson, Service Manager

April 02, 2018

Great service & Fair Price Was greeted by Mike, given fair prices for synthetic oil change and tire rotation, they also honored a credit voucher, time waiting was reasonable, qu More

by Mcfiorisi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Apr 03, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the excellent review! I will pass your kind words on to Mike and the rest of our sales team.

March 30, 2018

Service Great customer service as always that’s why I continue to buy or lease from this dealership. I’ve been buying since it was Greer Toyota More

by Rvin1911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia verren
Apr 02, 2018 -

DCH Wappingers Falls Toyota responded

We are extremely proud to have earned your loyalty. We strive for excellence. See you again next time.

March 30, 2018

Great Service Brought my car in to check out a leak they found the problem. Allison set me up with a loaner car (the transmission had to be replaced) kept me inform More

by JP28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Apr 02, 2018 -

DCH Wappingers Falls Toyota responded

We work hard to keep our customers happy and we are glad that Allison kept you updated with our process. We hope to see you again for all your car needs.

March 30, 2018

Everything I wanted, and nothing I didn’t! Everything was done, and I got work done in the waiting room. Thank you for the great experience, and I hope to have continued excellent support in th More

by elsloth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 02, 2018 -

DCH Wappingers Falls Toyota responded

It will be a pleasure to serve you again in the future.

March 30, 2018

User Friendly Excellent customer service, Fast turn around time. A personal explanation of my service was provided when work was completed. Your entire staff provid More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Apr 02, 2018 -

DCH Wappingers Falls Toyota responded

We are glad to have exceeded your expectations and needs. Please feel free to visit us any time.

March 29, 2018

Radio and communication screen issue. Allison Crosier diagnosed the problem which was new to the service department and is replacing the radio. Allison was tremendous through the whole pro More

by MRREESE57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Apr 02, 2018 -

DCH Wappingers Falls Toyota responded

We'll let Allison know what a great job she did working with you. If you need anything else don't hesitate to visit us again.

March 29, 2018

Routine oil change. Tom in service was great to deal with. Knowledgeable. Work was done in the time promised. Based on the experience, I will have more servicing done at More

by mull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for taking the time to leave a fantastic review! I am so glad Tom made your experience enjoyable. We look forward to seeing you again soon.

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