DCH Wappingers Falls Toyota - Service Center

I was very satisfied. We had a miscommunication on the price quote, otherwise the service was great. The employees were professional and knowledgeable and I was pleased wit We had a miscommunication on the price quote, otherwise the service was great. The employees were professional and knowledgeable and I was pleased with the whole experience. More

11 year old Toyota Tundra continues under warranty Josephine Nikolla, assistant service manager, hand held me thru a difficult problem with a replaced frame for my truck. The frame was still under war Josephine Nikolla, assistant service manager, hand held me thru a difficult problem with a replaced frame for my truck. The frame was still under warranty (sic) therefore there was no charge for the replacement. In addition, Ms Nikolla suggested additional parts to be paid by me for a discount over normal cost. Since the replaced parts were 11 years old, it represented a substantial discount versus regular costs. Fine job for the others who worked on the truck. I am a satisfied customer since 1985 of Wappingers Falls, New York dealership. Again, thank you all for the employees who worked on the truck that i did not mention. More

Friendly staff The staff kept me updated on my wait. They were wonderful! I would highly recommend this dealership to my friends and family. Kathleen waa great! The staff kept me updated on my wait. They were wonderful! I would highly recommend this dealership to my friends and family. Kathleen waa great! More

Dependable service, reasonable cost Took my RAV4 in after straddling a volleyball sized rock on the Taconic. They shopped for used replacement parts to lower the cost, supplied a loaner Took my RAV4 in after straddling a volleyball sized rock on the Taconic. They shopped for used replacement parts to lower the cost, supplied a loaner RAV4 at minimal rates, and replaced a tire that had a nail in it (instead of selling me 4 tires) while performing some way overdue maintenance. Staff is friendly and helpful, coffee is free. Waiting area very comfortable. More

insulting and outrageous I came in for a recall item, the passenger air bag. When I came in I spoke spoke to Mike. He asked if I needed anything else, oil change etc. I repl I came in for a recall item, the passenger air bag. When I came in I spoke spoke to Mike. He asked if I needed anything else, oil change etc. I replied no, nothing else. He said it would take approximately 2 hours to re-place the air bag. A half hour later He approached me with $865 worth of recommended repairs when I already told him I needed nothing else. So the first thirty minutes was spent going over the car looking for things to sell me. The car did not need a brake fluid change, new spark plugs, fuel injection service, or transmission fluid service. It did need license plate bulbs. So I had those re-placed. The rest was insulting to my intelligence. That if why I never go to DCH for routine service. Now this is no reflection on Mike who was courteous and doing his job as trained. My gripe is with DCH policy to go over the entire car when I said I was just there for the air bag. A half hour later,(one hour total) The car was ready. So the air bag only took less than an hour not two. The other hour was reserved in case I was stupid enough to authorize $865 in unnecessary repairs. I don't appreciate the tactics used to sell the customer. More

Excellent Service Truck was brought in right on time and I was out in an hour. I liked the fact that all the upcoming service needs were captured and given to me. My se Truck was brought in right on time and I was out in an hour. I liked the fact that all the upcoming service needs were captured and given to me. My service person was very attentive to my needs. Thanks again, Rob More

Excellent Service. I went for maintenance of my RAV 4. It was done in timely manner and I was kept updated on the process. Service Representative was very knowledgeable I went for maintenance of my RAV 4. It was done in timely manner and I was kept updated on the process. Service Representative was very knowledgeable and explained things completely. More

Everyone was kind and professional. Dena was excellent. The only person I really interacted with was Deena. She was very personal and professional. She knew how to explain what needed to be done and why. Sh The only person I really interacted with was Deena. She was very personal and professional. She knew how to explain what needed to be done and why. She instilled confidence and trust. She should get a raise... More

First visit Our first visit to this dealer was quite a pleasant one. The staff was very professional and courteous . The waiting time was exactly what they said i Our first visit to this dealer was quite a pleasant one. The staff was very professional and courteous . The waiting time was exactly what they said it would be. The waiting lounge is so clean . The free coffee was delightful . More

Very pleased with the service The employees try very hard to please the customer and make them comfortable. I always feel my car is in really good shape when I leave the facility. The employees try very hard to please the customer and make them comfortable. I always feel my car is in really good shape when I leave the facility. They check everything and are extremely knowledgeable and friendly. More