DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,503 Reviews of DCH Wappingers Falls Toyota - Service Center
The representative was very helpful. He answered all my questions with a smile and made me feel comfortable speaking with him. Also, he keeps me updated with his progress so the waiting He answered all my questions with a smile and made me feel comfortable speaking with him. Also, he keeps me updated with his progress so the waiting did not appears long. He is what you call a very good customer service representative. More
Quick, easy, and got an appointment for a Saturday visit. Everything went very well, from the purchase of my new Rav to the 2 normal service visits. My only gripe is not with the staff at the dealership but Everything went very well, from the purchase of my new Rav to the 2 normal service visits. My only gripe is not with the staff at the dealership but with Toyota management that asks for way too many surveys!!! More
Service was horrible I was told to bring my car in Friday and that it would take all day to do recall, inspection, oil change, and tire rotation, and checking my tires.... I was told to bring my car in Friday and that it would take all day to do recall, inspection, oil change, and tire rotation, and checking my tires.... I got no call all day I finally called at 330 got told first that my brakes and rotors were being done and I lost it because I wanted a call first.... then I get another call saying no one actually looked st my car all day that I needed to leave it over night.... Saturday came and went no call again I called at 2 and they said it was finally being done. I am NOT happy at all. I have spent A LOT of money with Toyota and the service and lack of it was horrible! More
Great service & Fair Price Was greeted by Mike, given fair prices for synthetic oil change and tire rotation, they also honored a credit voucher, time waiting was reasonable, qu Was greeted by Mike, given fair prices for synthetic oil change and tire rotation, they also honored a credit voucher, time waiting was reasonable, quality employees, clean dealership, complimentary bagels and coffee, explained work that is due next, overall a positive experience. More
Service Great customer service as always that’s why I continue to buy or lease from this dealership. I’ve been buying since it was Greer Toyota Great customer service as always that’s why I continue to buy or lease from this dealership. I’ve been buying since it was Greer Toyota More
Great Service Brought my car in to check out a leak they found the problem. Allison set me up with a loaner car (the transmission had to be replaced) kept me inform Brought my car in to check out a leak they found the problem. Allison set me up with a loaner car (the transmission had to be replaced) kept me informed and had the repair done when she said it would. More
Everything I wanted, and nothing I didn’t! Everything was done, and I got work done in the waiting room. Thank you for the great experience, and I hope to have continued excellent support in th Everything was done, and I got work done in the waiting room. Thank you for the great experience, and I hope to have continued excellent support in the future. More
User Friendly Excellent customer service, Fast turn around time. A personal explanation of my service was provided when work was completed. Your entire staff provid Excellent customer service, Fast turn around time. A personal explanation of my service was provided when work was completed. Your entire staff provided one on one concern for my satisfaction which they all exceeded. More
Radio and communication screen issue. Allison Crosier diagnosed the problem which was new to the service department and is replacing the radio. Allison was tremendous through the whole pro Allison Crosier diagnosed the problem which was new to the service department and is replacing the radio. Allison was tremendous through the whole process and a real asset to the team. More
Routine oil change. Tom in service was great to deal with. Knowledgeable. Work was done in the time promised. Based on the experience, I will have more servicing done at Tom in service was great to deal with. Knowledgeable. Work was done in the time promised. Based on the experience, I will have more servicing done at dealership. More