Dallas Dodge Chrysler Jeep RAM

Had an appointment. Arrived on time. Still had to wait an hour and 40 minutes for an old change and an inspection. Why have an appointment if they are not going to turn Arrived on time. Still had to wait an hour and 40 minutes for an old change and an inspection. Why have an appointment if they are not going to turn your car around quickly. Will not be back. Wasted my time. I saw people who dropped their car off after mine leave quicker than me. Service advisor could not have cared less. Crummy dealer service. More

Advisors and mechanics not on same page takes too long to get a repair over a week get a repair over a week More

Check engine light check at dealership. Total repair cost was estimated to be $1,606.15. Told service rep I didn’t want the repair done there. Said I could get everything done at my previ Total repair cost was estimated to be $1,606.15. Told service rep I didn’t want the repair done there. Said I could get everything done at my previous mechanic for $250.00. Went to pick up the car, had to wait 45 minutes. Saw the mechanic with my car (fob and paperwork to determine what the check engine light identified) packet talking to another service rep for 10 minutes BEFORE he gave the packet to my service rep. Paid my bill and was given my key fob. Was told my car would be brought up to the front shortly. Waited another 10 minutes. Finally, my service rep came outside and asked if they had brought me my car. Saw a car like mine parked at a parking lot to the left of the service bays. I asked her how someone was going to bring me my car when I had the key fob. She took it and my car was the one in the parking lot to the left of the service bays. Whole experience took an hour for me to get my car back. Will I be back??? Don’t think so. More

Not impressed with the customer service from the service advisor and the phone operator. Did not follow through with my request and didn’t answer my question after the job was done.no one call to tell me my advisor and the phone operator. Did not follow through with my request and didn’t answer my question after the job was done.no one call to tell me my car was ready. More

I had service on my jeep. Instead fixing the problem is worst it leaks antifreeze lost a day of work. Instead fixing the problem is worst it leaks antifreeze lost a day of work. More

Good service , Hector is very professional and friendly He answered all my questions great service friendly He answered all my questions great service More

They are the slowest dealership ever. When I originally bought the car, they lost the keys and I had to leave and come back. Then they lost the key to my tire locks and almost tried to ma When I originally bought the car, they lost the keys and I had to leave and come back. Then they lost the key to my tire locks and almost tried to make me pay to get new tires after waiting around for two hours just to get my tires rotated. Then, I made an appointment for an oil change and still ended up waiting an hour and a half. I should’ve just gone to Jiffy Lube for the same price and half the wait time. More

Excellent customer service from Johnny in the service department! He made everything smooth and easy. department! He made everything smooth and easy. More

They had the Jeep I wanted on the lot. Came in pre-approved, got good trade in value. Easy day. Came in pre-approved, got good trade in value. Easy day. More

We had a fantastic experience purchasing a New 2022 Jeep Wrangler. Our sales team member Melvin made the transition from our old Wrangler to the all new Wrangler quickly and smoothly. Also Todd and Chris an Wrangler. Our sales team member Melvin made the transition from our old Wrangler to the all new Wrangler quickly and smoothly. Also Todd and Chris answered all of our questions and we got the Deal we wanted! Great team.Thanks guys. More