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Dallas Lease Returns

Dallas, TX

5.0
6,819 Reviews
Over 19 years ago Dallas Lease Returns decided to change the way car buying is done. They lowered overhead and teamed up with affiliated leasing companies to cut out the "Dealer Only" auto auctions by offering one-owner, off-lease vehicles direct to the public for 45 days. No longer would you have to deal with high prices, pushy salesmen, and confusing finance managers- prices would be fair and the only vehicles offered would be to the highest standard. Today, DLR has completed over 10,000 transactions becoming the DealerRater National Dealer of the year for 2023 and the DealerRater Texas Dealer of the year for 17, 18, 19, 20, 21, 22, & 23. DLR and its partners have been featured in many local and National publications including Auto Dealer Monthly, Vehicle Leasing Today, Dallas Morning News, and Fort Worth Business Press to name a few, and even appear in eBay marketing ad campaigns. Kris Gaerlan, DLR- "True we have many awards but awards are not necessarily rewarding. I am proud of what we have achieved but more importantly, it’s why. We do good business and treat our customers fair. The true reward is seeing a customer for the 2nd, 3rd, 4th, or 5th time or getting a call from a customer’s friends and family. That’s when we know we have done the job right."
Contact Dealership

14335 Inwood Rd

Dallas, TX

75244

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Showing 6,820 reviews

February 17, 2023

Pete will work tirelessly to find the right vehicle to meet customer needs and wants. I’ve purchased 4 vehicles from him and will buy many more knowing that he’s got my best interest in mind. He’s a true More

by dramsey23
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pete Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Dallas Lease Returns responded

Congratulations on your new purchase! It's great to hear that Pete is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns over the years. We truly appreciate your loyalty to us.

February 17, 2023

I had a great experience with this dealership. They sell high quality vehicles with great service. Chris Mikell was a pleasure to work with throughout the process. More

by John
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roel Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Dallas Lease Returns responded

Thank you for choosing Dallas Lease Returns. Your feedback and rating mean a lot to us. We're glad to hear that Chris was able to help, and we hope to see you again!

February 16, 2023

Chris Mikell was friendly, attentive and knowledgeable! We was accessible throughout the purchase process and I highly recommend him and DFW Lease Returns without question. Satisfied Customer !!!! More

by Brian Hood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Dallas Lease Returns responded

Thank you for taking the time to share your thoughts on working with Chris and our team. We're glad to hear we delivered such a great experience!

February 16, 2023

I was in the market to purchase my daughter a car. Chris Mikell really schooled her on what car would be best for her and reasonable maintenance cost for her age. I couldn't thank him enough for his More

by dorseylatasha
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Dallas Lease Returns responded

Congratulations on your daughter's new vehicle! We are so glad that Chris had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope your daughter enjoys her new vehicle, and we look forward to continuing to serve you in the future!

February 16, 2023

Brad went above and beyond to help me feel comfortable with this purchase. When I called to ask about the vehicle, there weren’t any pictures posted online yet. Brad FaceTimed me and walked me through the More

by crm413
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Dallas Lease Returns responded

Congratulations on your new vehicle and thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brad and our team, and we look forward to working with you again.

February 16, 2023

Blanca is the absolute best! She is honest, down to earth, and communicates extremely well so that you have a clear understanding of everything, which is important in car purcha More

by Ketyiawright08
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Blanca Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Dallas Lease Returns responded

Thank you so much for your wonderful review! We are thrilled that Blanca had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Dallas Lease Returns!

February 16, 2023

I bought a car from this dealership for almost $23,000 at the end of last March. I spent almost $3500 fixing and replacing things like putting new tires, leaking sunroof, heater and fuel pump. If you decide More

by alliedlimo1
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Feb 17, 2023 -

Dallas Lease Returns responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Feb 17, 2023 -

alliedlimo1 responded

I was transporting a couple with 2 children to the airport yesterday in a freezing rain. The heater and defrost stop working and as a result I had to stop by the highway 4 times to scrape the windshield. Last month I was picking up passengers at the airport and my car did not start and had to tow the car to a mechanic, the fuel pump was bad. I feel you guys sold me a lemon.

February 15, 2023

Charlie went above and beyond with the best customer service i’ve ever had! He helped me find my dream truck and couldn’t be happier!! More

by Trentwadford46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Pickett
Feb 15, 2023 -

Dallas Lease Returns responded

Trent, Thank you so much for choosing Dallas Lease Returns! Congrats on your new purchase, and let us know if Charlie can be of any more assistance!

February 15, 2023

Sindy was great, I have a hectic schedule and she helped me to where we could do everything prior to me getting there. Appreciate her efforts very much More

by Josh S
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sindy Fernandez
Feb 15, 2023 -

Dallas Lease Returns responded

Josh, Congratulations on your new vehicle! We are so glad that Sindy had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

February 15, 2023

Brad was very patient, knowledgeable and not pushy. He answered all our questions and even drove our new car to our front door for us. Very nice and trustworthy man. More

by Bonniemparker
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brad Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Dallas Lease Returns responded

Bonnie, Thanks for your feedback on your recent visit to Dallas Lease Returns. I'm glad to hear that Brad was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

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