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Dallas Lease Returns

Dallas, TX

Overview
Employees
Reviews
Vehicles
5.0
6,825 Reviews
Over 19 years ago Dallas Lease Returns decided to change the way car buying is done. They lowered overhead and teamed up with affiliated leasing companies to cut out the "Dealer Only" auto auctions by offering one-owner, off-lease vehicles direct to the public for 45 days. No longer would you have to deal with high prices, pushy salesmen, and confusing finance managers- prices would be fair and the only vehicles offered would be to the highest standard. Today, DLR has completed over 10,000 transactions becoming the DealerRater National Dealer of the year for 2023 and the DealerRater Texas Dealer of the year for 17, 18, 19, 20, 21, 22, & 23. DLR and its partners have been featured in many local and National publications including Auto Dealer Monthly, Vehicle Leasing Today, Dallas Morning News, and Fort Worth Business Press to name a few, and even appear in eBay marketing ad campaigns. Kris Gaerlan, DLR- "True we have many awards but awards are not necessarily rewarding. I am proud of what we have achieved but more importantly, it’s why. We do good business and treat our customers fair. The true reward is seeing a customer for the 2nd, 3rd, 4th, or 5th time or getting a call from a customer’s friends and family. That’s when we know we have done the job right."
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14335 Inwood Rd

Dallas, TX

75244

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Showing 6,825 reviews

February 17, 2023

Kayla made our car shopping experience amazing! She was very relaxed, kind, patient, and even held our baby for us as we looked at cars. It's so hard to find great customer experience these days, b More

by Netty
Recommend Dealer
Yes
Employees Worked With
Kayla Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2023 -

Dallas Lease Returns responded

Thank you for sharing your thoughts about your outstanding experience with Kayla here at Dallas Lease Returns. We look forward to sharing this fantastic five-star review and your compliments with Kayla and our crew. Congratulations on your new purchase, Netty! We appreciate your business and look forward to having you as one of our valued customers for years to come.

Helpful
February 17, 2023

I’m fairly new at the car buying experience. Lenny Gomez is making it as simple as possible and has spent so much time on the phone with me answering all my questions and going over options, ver More

by Varano88
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lenny Gomez
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Feb 18, 2023 -

Dallas Lease Returns responded

Thank you for choosing Dallas Lease Returns. Your feedback and five-star rating mean a lot to us. We're glad to hear that you found your experience with Lenny to be a positive one. We look forward to serving you in the future.

Helpful
February 17, 2023

Eric Taylor delivered outstanding customer service. He was upbeat, consistent, patient, and dependable. I trust his knowledge and because of Eric, I will be purchasing from Dallas Lease Returns again!! More

by Joanna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2023 -

Dallas Lease Returns responded

Congratulations on your new purchase, Joanna! Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We're thrilled to hear of your fantastic experience with Eric here at Dallas Lease Returns. We look forward to having you as one of our valued customers for years to come, Joanna.

Helpful
February 17, 2023

Brad and Christian did a great job securing a good deal for me. Highly recommend this place to anyone who’s looking for deals on great used cars. More

by audir10
Recommend Dealer
Yes
Employees Worked With
Christian Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2023 -

Dallas Lease Returns responded

Thank you for this five-star review. We are very happy to hear that both Christian and Brad provided you with such a positive experience! Congratulations on your new purchase. We sincerely value your business and look forward to your next visit.

Helpful
February 17, 2023

Pete was tremendous I left feeling like family instead of a customer, real class act guy I’ll recommend anyone to him bless you brother More

by Cbed85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2023 -

Dallas Lease Returns responded

Congratulations on your new vehicle and thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pete and our team, and we look forward to working with you again.

Helpful
February 17, 2023

Pete will work tirelessly to find the right vehicle to meet customer needs and wants. I’ve purchased 4 vehicles from him and will buy many more knowing that he’s got my best interest in mind. He’s a true More

by dramsey23
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pete Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2023 -

Dallas Lease Returns responded

Congratulations on your new purchase! It's great to hear that Pete is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns over the years. We truly appreciate your loyalty to us.

Helpful
February 17, 2023

I had a great experience with this dealership. They sell high quality vehicles with great service. Chris Mikell was a pleasure to work with throughout the process. More

by John
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roel Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2023 -

Dallas Lease Returns responded

Thank you for choosing Dallas Lease Returns. Your feedback and rating mean a lot to us. We're glad to hear that Chris was able to help, and we hope to see you again!

Helpful
February 16, 2023

Blanca is the absolute best! She is honest, down to earth, and communicates extremely well so that you have a clear understanding of everything, which is important in car purcha More

by Ketyiawright08
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Blanca Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2023 -

Dallas Lease Returns responded

Thank you so much for your wonderful review! We are thrilled that Blanca had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Dallas Lease Returns!

Helpful
February 16, 2023

I bought a car from this dealership for almost $23,000 at the end of last March. I spent almost $3500 fixing and replacing things like putting new tires, leaking sunroof, heater and fuel pump. If you decide More

by alliedlimo1
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Pete Hankins
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Feb 17, 2023 -

Dallas Lease Returns responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Feb 17, 2023 -

alliedlimo1 responded

I was transporting a couple with 2 children to the airport yesterday in a freezing rain. The heater and defrost stop working and as a result I had to stop by the highway 4 times to scrape the windshield. Last month I was picking up passengers at the airport and my car did not start and had to tow the car to a mechanic, the fuel pump was bad. I feel you guys sold me a lemon.

Helpful
February 16, 2023

Brad went above and beyond to help me feel comfortable with this purchase. When I called to ask about the vehicle, there weren’t any pictures posted online yet. Brad FaceTimed me and walked me through the More

by crm413
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2023 -

Dallas Lease Returns responded

Congratulations on your new vehicle and thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brad and our team, and we look forward to working with you again.

Helpful
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