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Dallas Lease Returns

Dallas, TX

5.0
7,850 Reviews
Over 19 years ago Dallas Lease Returns decided to change the way car buying is done. They lowered overhead and teamed up with affiliated leasing companies to cut out the "Dealer Only" auto auctions by offering one-owner, off-lease vehicles direct to the public for 45 days. No longer would you have to deal with high prices, pushy salesmen, and confusing finance managers- prices would be fair and the only vehicles offered would be to the highest standard. Today, DLR has completed over 10,000 transactions becoming the DealerRater National Dealer of the year for 2023 and the DealerRater Texas Dealer of the year for 17, 18, 19, 20, 21, 22, & 23. DLR and its partners have been featured in many local and National publications including Auto Dealer Monthly, Vehicle Leasing Today, Dallas Morning News, and Fort Worth Business Press to name a few, and even appear in eBay marketing ad campaigns. Kris Gaerlan, DLR- "True we have many awards but awards are not necessarily rewarding. I am proud of what we have achieved but more importantly, it’s why. We do good business and treat our customers fair. The true reward is seeing a customer for the 2nd, 3rd, 4th, or 5th time or getting a call from a customer’s friends and family. That’s when we know we have done the job right."
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14335 Inwood Rd

Dallas, TX

75244

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Showing 7,850 reviews

May 22, 2022

The buying process was super easy and painless. Everything was in order and organized . Once I made it to the dealership to pick up my daughters car it was fueled and ready to go . Thanks Edgar for More

by Lakira2009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Dallas Lease Returns responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Edgar met your expectations. Thank you again for choosing Dallas Lease Returns, we look forward to having you as one of our valued customers for many more years to come!

May 21, 2022

I can’t recommend Dallas Lease Returns and especially Bianca highly enough. Bianca was completely transparent, kind and professional throughout the whole process with absolutely no high pressure tactics More

by keeblestephanye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blanca Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Dallas Lease Returns responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 20, 2022

I waited to write this review until all issues with the purchase were resolved, and I'm happy to say that Pete exceeded my expectations. There was a leak in the rear windshield, and I was able to work wit More

by Mswelch30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Dallas Lease Returns responded

Thank you so much for your kind words for Pete, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! If you need any more assistance, please do not hesitate to give us a call!

May 20, 2022

Satisfied every concern when buying a pre-owned vehicle. I had time constraints because of work and Chris managed it well. Thank you Chris. I would recommend Dallas Lease Returns to anyone buying a vehicl More

by Michaelcarney280
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Dallas Lease Returns responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 19, 2022

Excellent service. Professional sales team. Fast in and out sale. No nonsense. No up sale. More

by itr1227
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Zegarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to serving you again!

May 19, 2022

Richard Bell was the agent that assisted me on getting my 3rd car from Dallas Lease Returns! Amazing person in a great environment. He listened to me and what I was wanting, He went above and beyond to get More

by Geovanny Velasquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Dallas Lease Returns responded

Thanks for your feedback on your recent visit to Dallas Lease Returns. It's great to hear that Richard was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle, and we look forward to working with you again!

May 19, 2022

After a terrible experience at a well-known dealership in town, which was a “bait & switch”, we went to DLR on a friend’s recommendation and they were GREAT! Carl was kind and made us feel comfortable. No More

by nancymulder95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl White III
May 20, 2022 -

Dallas Lease Returns responded

Thank you so much for sharing your experience with us, Nancy! We're happy to hear it went well and hope your son enjoys his new vehicle. We truly appreciate your kind feedback for Carl and our team!

May 19, 2022

They were on top of things very nice and never stopped trying until I got a vehicle and nice at that!! More

by holguin_becky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Gomez
May 20, 2022 -

Dallas Lease Returns responded

Thank you for choosing Dallas Lease Returns, Becky, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 17, 2022

Eric Taylor was very helpful and super quick with everything! I love my new vehicle More

by lainey lampier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Dallas Lease Returns responded

Lainey, Thank you so much for your excellent review! We are so glad that Eric had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

May 17, 2022

Worked with Eric Taylor on a purchase and was super simple. Car originally had a hold but Eric kept me in the loop and all the way through the process More

by Tommy Vongphakdy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Dallas Lease Returns responded

Tommy, Thank you for your very kind review. Eric and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Dallas Lease Returns.

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