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Dallas Lease Returns

Dallas, TX

5.0
7,841 Reviews
Over 19 years ago Dallas Lease Returns decided to change the way car buying is done. They lowered overhead and teamed up with affiliated leasing companies to cut out the "Dealer Only" auto auctions by offering one-owner, off-lease vehicles direct to the public for 45 days. No longer would you have to deal with high prices, pushy salesmen, and confusing finance managers- prices would be fair and the only vehicles offered would be to the highest standard. Today, DLR has completed over 10,000 transactions becoming the DealerRater National Dealer of the year for 2023 and the DealerRater Texas Dealer of the year for 17, 18, 19, 20, 21, 22, & 23. DLR and its partners have been featured in many local and National publications including Auto Dealer Monthly, Vehicle Leasing Today, Dallas Morning News, and Fort Worth Business Press to name a few, and even appear in eBay marketing ad campaigns. Kris Gaerlan, DLR- "True we have many awards but awards are not necessarily rewarding. I am proud of what we have achieved but more importantly, it’s why. We do good business and treat our customers fair. The true reward is seeing a customer for the 2nd, 3rd, 4th, or 5th time or getting a call from a customer’s friends and family. That’s when we know we have done the job right."
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14335 Inwood Rd

Dallas, TX

75244

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Showing 7,841 reviews

January 31, 2018

Knowledgeable and Professional Joe is as knowledgeable and professional as you'll find in the car business. Dallas Lease Returns is a first class business. I will definitely be doin More

by Jordan Campsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Wall
January 31, 2018

The Blanca experience!! I had visited several dealerships prior to finding Dallas lease returns. I was looking for a particular Toyota Tacoma. I was disappointed with the sa More

by Ms. Camille
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blanca Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2018 -

Ms. Camille responded

The initial experience was great. However the follow up was not. I had a busted speaker in the passenger door. I replaced it and was told that they would see if it could be compensated, I have not. DMV had to contact me because my AR taxes was not paid and they were supposed to handle that. After several calls back & forth, i ended up paying them myself. $473.00. Dallas release manager decided to pay half (said it was the fair thing to do) Ha!! It was in the deal. How can you not know the taxes of every county if you’re not thorough? So the costumer has to pay for your error? If they have a vehicle that you really want, please pay very close attention to the paperwork part before you sign! And get the vehicle inspected BEFORE PURCHASING.. Personally, I will never shop there again

January 31, 2018

Customer review Our salesman was great. He answered all of our questions and was easy to deal with. We looked at several vehicles and we never felt rushed or pressure More

by RandyW
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Wall
January 31, 2018

Excellent Service Everything has gone perfect, james is a great salesman, I was never forced onto my selection and he did everything he could to get the keys into my ha More

by Noah23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Gaerlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Smith
January 31, 2018

I felt important I'm sure Roel was working multiple deals at the time I bought my car, but I could swear I felt like his only client - never just a number. He was extr More

by amh1557
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roel Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2018

Highly Recommend If you’re looking for a car please check out Dallas Lease Returns, you will not be disappointed! Chris Mikell & all of the staff are the best. I am a More

by MYazza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Castro
January 29, 2018

Excellent and very informative My experience working with Mr. Diakite was by far one of the best I have had. I appreciated both his knowledge of the vehicle I was looking for and hi More

by Randall Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Gaerlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Diakite
January 26, 2018

Great selection! Great pricing! I was buying a first car for my son, and Joe helped me find the perfect one for an amazing price. He texted me on a Sunday night, I put up a deposit a More

by KCTJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Wall
January 26, 2018

Service and follow up were great! Worked closely with the team at DLR on a recent replacement truck for mine totaled in an accident. While we were not able to identify a candidate truc More

by Jccug1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Gaerlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Smith
January 25, 2018

Great Experience ~ Great Salesperson This is my first experience buying a pre-owned vehicle. Joe Wall is an attentive salesperson. I didn’t feel pressured or rushed to make a decision. More

by RMcCoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Wall
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