Damerow Ford

SUPER PERSON, VERY KNOWLEDGEABLE. WILL RETURN AGAIN. SERVICE DONE ON TIME AND ON BUDGET. KEPT TO MY SCHEDULE AND SHORT TIME FRAME. WILL RECOMMEND HIM AND THIS DEALERSHIP TO ALL MY FRIENDS. SERVICE DONE ON TIME AND ON BUDGET. KEPT TO MY SCHEDULE AND SHORT TIME FRAME. WILL RECOMMEND HIM AND THIS DEALERSHIP TO ALL MY FRIENDS. More

Very pushy and agressive salesmen who did not listed to the needs we expressed. They would then call two or three days later and talk about another vehicle that was not at alll what we were looking for. the needs we expressed. They would then call two or three days later and talk about another vehicle that was not at alll what we were looking for. More

They worked out the best for us and for more to come. I want to get a new mustang in about 3 yrs and I know this is where to go. want to get a new mustang in about 3 yrs and I know this is where to go. More

Very good salesmen. Extremely alert, helpful, and well dressed. Friendly and fast. I could find no fault at all. I wasn't pushed, and I progressed through the sale with no problems EXCEPT for a very lo dressed. Friendly and fast. I could find no fault at all. I wasn't pushed, and I progressed through the sale with no problems EXCEPT for a very long delay to visit with the finance man. A woman ahead of me had to read every word and comma in the contract and held up other customers. Hint to Damerow: put such customers into another room to study the contract and allow the others to proceed through the finance department. I have a few problems with the new car showroom. It needs painting and updating on fixtures. I felt like I had regressed into the 1960s in there. There is a great need for comfortable seating, more magazines, a decent coffee station, and a few more smiles from the staff upstairs as they came through the showroom. I would suggest they keep in mind who is paying their salary. The salesmen could show them how to be friendly. It is all about impressions. Visit a few other dealerships and take some notes. Update, update, update. Otherwise, I was very pleased. The plates arrived in a month and the salesman put them on. I drove away quite pleased and will recommend the dealership to anyone looking for Fords. More

I went in with the intent to buy. A gentleman by the name of Tracy came out to assist me in finding the vehicle I wanted. Unlike most dealerships where the dealers lurk over you like some kind of vulture, Tr of Tracy came out to assist me in finding the vehicle I wanted. Unlike most dealerships where the dealers lurk over you like some kind of vulture, Tracy gave me some room to scope the cars out on my own yet was on hand any time I had a question. To make a long story short(er), at the dealership, if something could go wrong on my end, it did. Whether it was my insurance getting flinchy, or my contacts not returning calls, Tracy stood by the entire time. After the outrageous time that it took for my insurance to finally ship over the right information (a humiliating 5 hours, embarrasing, I know), Tracy still had the patience to help me get the absolute best deal possible. I came in being told that my loan would have 15% interest, yet with all of Damerow's excellent service, dedicated professionals, and great contacts, I drove away in the car I really wanted with an outstanding interest rate. When they say that they will do anything to help you, they really mean it. Tracy really went above and beyond the call of duty to make sure that I got the best deal possible. I cannot suggest them strongly enough. If you are in the market, go to Damerow and be sure to ask for Tracy. The whole crew is simply the best. More

I went in with my 2002 Mustang GT and needed some new tires put on. I had an appointment at 1:30. I get there a litle early give the keys to Gabe who alks around the car and checks the VIN and then tells tires put on. I had an appointment at 1:30. I get there a litle early give the keys to Gabe who alks around the car and checks the VIN and then tells me Im all set and to have a seat in the lounge. IT TOOK THEM OVER 2 HOURS TO PUT TIRES ON!! 2 HOURS!!!! JUST FOR TIRES! I asked them what was taking so long and I was told they only have 1 tire machine and everyones using it, which was a flat out lie, because there were only 7-8 cars in the bay being worked on and they werent getting new tires put on... Even if everyone was using it, I had an appointment...dont tell me to come in at 1:30 if you cant start working on my car till 3:00. Even worse, I came in with a loud squeak coming from my passenger side front end, which I had assumed was either the balljoint or tie rod end, as these are know to go out in mustangs and I have had to get them replaced before. I told Gabe about this before had and asked him to figure out what it was so I could get it fixed. I even asked how much it would cost to change my balljoints in labor and was quoted about 280. Which, I accepted and was just waiting to hear what I needed to replace.... I get the car back and ask what is wrong and I swear they tell me "we couldn't find anything wrong with it, everything looks fine" Are you kidding me? I come in trying to give this place business, telling them to diagnose a problem so they could fix it in return for money and they just tell me "I dunno whats wrong" Geez man, how are you gonna say that to a customer? I took my car to another dealership right afterwards and they figured it out in 5 mins, it was the balljoint. They even took me in the bay and showed me what was wrong and some other things that were getting worn out. So, Damerow mechanics are either really really bad at the job, or they just lie. either way, its amazing this place is still in business. Do not go to Damerow Ford. More

We went into Damerow ford June 8th to look at a 2005 Ford F150. The salesman Jake Person and Manager sold us the world on the truck. They brought us a Damerow certified inspection sheet and went on about F150. The salesman Jake Person and Manager sold us the world on the truck. They brought us a Damerow certified inspection sheet and went on about how there team is the best and they stand behind there truck etc. Well the radio buttons dont work on steering wheel (I was told I could go pay to have fixed by jake person) and steering wheel is bent in from pressure or other force which is pressing airbag which could cause early activation or not activate at all, heater is super loud when turning on and the seatbelt is unsafe for the road because it sticks all the time. There inspection team marked all of these OK on checklist. We were told they will take care of any problems we may have but have fixed nothing. I complained about rust being on the truck all over bottom and bed and was told by manager that there is a unlimited corrosion warranty on truck from ford and if it rusts through it will be taken care of. Well come to find out the warranty is only 5 years and it just expired on the truck and it has rust hole under new bed lining they installed and all underneath truck with a warranty that didn't really exist. (They did spray undercoat but did not fix rust hole after) I asked about the checklist, and why they checked items off that worked, when in turn they didn't. The sales manager gave me a direct statement that the service department assumes things work with visual inspection. Assuming that things work, he said that they cannot physically check everything. Therefore, they have put themselves in a bind now. The service team "assumed" everything worked, and come to find out it doesn't. Showing a consumer a check list of working parts, makes you believe that a full inspection was done. Also, the sales manager specifically stated that the service dept. knew the seat belt needed to be fixed, and when the part came in it wasn't the right one. Then they sold the vehicle to us before the right belt came in. To date, the seat belt is now fixed; however, there are other underlying issues that need to be resolved. After being sold on the vehicle from their sales team that EVERYTHING was in working order, and then shown the checklist that EVERYTHING is in working order, we the customers should not have to "once over" on the vehicle. If the dealership is telling us that EVERYTHING works, then it should. In the end the cruise control doesn't work and the audio functions do not work on the steering wheel. The check list is wrong, as well as the sales team. Not EVERYTHING worked on the vehicle. We want them to live up to what they sold us on the vehicle. In order to make this happen the dealership needs to replace all wiring that they told us was completely cut up, and if the steering wheel needs to be replaced in order for these functions to work, then they need to do that as well. More

Wish I would have read over the other reviews before I began my nightmare of purchasing my car through them! They tell you one thing to get out the door, and its a while different story the next day after began my nightmare of purchasing my car through them! They tell you one thing to get out the door, and its a while different story the next day after you've already signed the paperwork! I have never taken time to write a review like this, but thought it was necessary because I wouldnt want anyone else to go through the hassle I had to go through. Its been 6 weeks since my purchase with them, and I am STILL dealing with them, in trying to get all of my paperwork straightened out. That is absolutely absurd, I have purchased several cars before this one and it has NEVER taken this long to finish up with everything!! I would never ever suggest this dealership to anyone, this place is a joke!! More

truck was not ready at 5pm as aggreed on when i made the appointment a week in advance and when i dropped it off at 8 am, I had to wait until 6:10 pm which made me late picking up my children at daycare an appointment a week in advance and when i dropped it off at 8 am, I had to wait until 6:10 pm which made me late picking up my children at daycare and having to pay additional money to the day care provider for the overtime care. Of course my children did not eat until much later causing my diabetic child to go into insulin shock and requiring medical care that night. All for a brake job on my ford truck............... More

We stopped by Damerow on the way home from a Costco authorized dealer where the salesman had been very helpful, and had sold me on the idea of the Fusion Hybrid with a test drive. He had what I was int authorized dealer where the salesman had been very helpful, and had sold me on the idea of the Fusion Hybrid with a test drive. He had what I was interested in, but it was black. He probably said he could get a white one, but we were only browsing, so I thanked him and left. We had decided when we were ready for a new car, the Fusion Hybrid with most options, in white, would be it. I told Matt, the Damerow salesman, that we were just looking, and that the previous dealer didn't have it in white. I just wanted to see one. He offered a test drive and I said yes, that my husband hadn't gone on previous test drive, so would like him to try it even though they didn't have the one that I wanted to look at. I said my car had been totaled, and I was planning on buying a used Windstar. During our test drive, Matt said that there was a tax credit on the Fusion hybrid. I told him, no that had ended 3/31 the day I was rear ended, as I had checked online. He assured me there was another one after that, but was only around $800.00, not as much as the one that had ended in March. It would be over sometime later in April or May. That statement got me in the showroom. In the showroom we were double teamed by the addition of what I assumed was a step up salesman, to help Matt. His name I was later told by Matt was also Matt which was what had me confused. He was also very pleasant in a salesman kinda way( though that isn't reflected in my friendliness rating as I don't consider lying and manipulating friendly behavior). He was able to find our perfect car, at the same price as the costco dealer. "They would be losing 700.00, or 800.00,( I'm not sure of exact #) on the deal but they wanted to make a sale" I of course knew this to be salesman cow poo, but I didn't care, if they would meet what I thought was a reasonable price, for the car I wanted. They would have to bring it from Olympia though, and the car would have additional miles on it, since it was coming so far. Next step was the finance guy, who said he had been "friends" with my husband's late father. We were of course idiots(my word, just the way we felt) if we didn't buy his product, and before it was over, we had agreed to things that only sick, injured, and tired, people give in to. I had previously agreed to the etch nonsense, then he got me with the extended warranty. I had already put 2K on my credit card, which would "keep my car from being sold". I was now asked to write a check for the balance, which I told him I would cover the next day, as I didn't have 30k in my checking. I told him I would get it from another bank, and put in my CU account. He said no problem. It never occurred to me they would cash it before I had even seen the car, let alone before the deal was finalized. While I was talking with Bret, my husband asked Matt how we get the tax credit? He answered your tax guy would take care of it. I'm thinking that's odd, isn't there some paperwork? So we left exhausted with no information or paperwork of any kind. Not even my credit card receipt. Next morning, brains working, so I called young Matt, and told him to cancel the 2K worth of add ons. He was very pleasant, and said no problem. I asked, shall I come in and get my check, and write a new one? He said, "we would do that when we come in to get the car" I went to the bank were my money was, to get money to deposit in CU to cover new check. I decide to save time I would just put it in checking there, and write the new check on that account. Next I go online to find the procedure for Fed tax credit. As before, no tax credit. Called State of OR, no tax credit. Returned to Damerow to cancel deal based on mistake(lie). The older Matt brought papers to prove tax credit was still available. I showed him it was over by date on the printout, so he continued farce by going away, and coming back with another printout, which I said wasn't dated, he left and returned, then agreed it was over, and that they just weren't aware it was over, so they would give us another maintenance contract for free. I said we had only been going to buy car now, because of tax credit, so there was no reason to buy a car today, without a looming deadline. I said we're hungry,so will discuss new offer over lunch.At this point I should have asked for check back, but since I was already told that I would get my check back when the car came I didn't even think about it. They said don't make a decision until you see the car. We of course weren't hungry as we had lost our appetites over all the cow poo! I asked my husband if he wanted to check out Landmark, where friend had bought. My husband was very disapointed we weren't able to buy a new car as he thought I deserved it, after all I'd been through, between the accident, injury issues, and then Damerow(or he just wanted a pretty new car). At Landmark a very helpful saleswomen verified that yes they knew the credit had expired. She showed me exactly what I wanted, to my surprise, because Damerow had to get what I wanted from Olympia. As I told Damerow I really wasn't going to buy today we just hoped to see a car in white with leather. She stopped a dealer trade so I could have it, if I decided I wanted it. Should have clued me in, but I'm slow. She matched the price I had from Damerow,that I originally got from Canby, but not the additional maintenance plan that was Damerow's last offer. At this point I would have paid more, rather than go back to Damerow, so that wasn't an issue. She told me yes, it was a good price, but they would still make something on the deal:)I told her I thought they just did this for the fun of it! The Landmark business manager offered us add ons, and respected our decision. No pressure? Oh, and it turned out the car I bought fom Landmark, with 2 miles on it after my test drive, was the same car Damerow said was coming from Olympia with extra miles on it. What were they going to do with my car, to get the mileage where they said it would be? Yes it was the same vin# as the printout Damerow gave me about the Olympia car. Happy ending right? Not! I drove up to Damerow in my new car, which the sales manager, Jake asked if I got from Landmark. He said Landmark called, and said the trade was off, as it was sold. He added he also thought the rebate was still in effect, when I told him was the reason for our bailing out. He then told me, since I didn't call, (which I did a couple of hours before, before I purchased at Landmark, but Matt didn't return it)I had to wait until morning to get my check back. The same check Matt had said, I could get when I came in to get my car. I gave them extra time the next day, and returned in the afternoon. Was told to sit on couch and wait.....After short wait, I was afraid I might lose it, so called my husband to save me from myself, and I left. He drove from the eastside to pick up check. The 4th person to tell us he thought the credit was still in effect, said he was in a meeting upstairs and he would have to inform the staff of this fact. He then told my husband that the check was already in the system. Upon hearing this, I went to my CU to find it had bounced. I then put a stop on it, so it won't keep racking up charges. Luckily I had paid Landmark from the other account. The one I funded to cover the new check I was going to write to Damerow, to replace the one I told them not to use the morning before. One more issue that at this point I didn't know was an issue. I was watching the 2K charge to my credit card that had been pending all this time. I knew how that worked. It would expire, and I wouldn't actually be charged if they didn't finalize it at Damerow. Yep, 24hrs after I asked for my check back they finalized the pending charge. I called visa to verify that was actually what had been done. Visa was very helpful, so in the end it won't be a problem, but good grief! Expensive learning experience? Could have been worse...I got out! I've read other peoples experiences...To bad I read them after my shopping trip, not before Update: Young Matt called today 4/9. He said he was returning my call. He didn't realize that it was made on the day of my car purchase 4/6 (The call I made from Landmark to tell Damerow we were definatly not accepting their last offer). I told him that the mistake about the tax credit, what I considered a lie, was the deal killer. He then accused me of sneaking around behind their backs, prior to when we actually went to Landmark, and before we went in to Damerow to cancel the deal. He also told me the tax credit was still in effect, and read dates and dollar amounts to me. He said I should check it out, I assumed since I had bought one? He also said before or after the reading of the info, I don't remember, that it was cancelled because it ran out of money, but no one knew it.I told him they knew it at Landmark. I said something about slimy tactics, as he was giving his revised version of what happened. He said he was a good saleman and he didn't need to lie to sell cars, and I was a liar, and the worst customer he had ever had. By the end of the conversation, I was shaking and he was speaking loudly and not letting me comment on his tyrade. He then hung up on me. At this point if he had appologized for my inconvenience, I would have accepted his apology and gone about my financially strained life, with my pretty new car, and chalked the ordeal up to one of life's downs, that make you appreciate the ups. Instead I'm back here trying to type away my frustration. OK, done....Unless I have something positive to say:) Update: This is as positive as I can get...I talked on the phone to the other Matt who as it turns out is the general manager. He was not aware that Brett told me it was no problem waiting until I transfered funds. He was not aware I called at 9:15 the next morning and said I would write a new check, to reflect the 2k difference after cancelling the add ons, and pick up the old check, or that Matt said that it wasn't necesary to come in, we could do it later. He was not aware I called within an hour of leaving damerow to say I would be in to get my check, but Matt didn't return my call. He wasn't aware Matt finally returned my call yesterday 4/9/10. He wasn't aware that Matt continued to read me outdated information about Tax credits, or that he acused me of being a liar and went on and on about what a terrible person, and a customer I was. He said it is my fault for writing the check and not having 30,000 in my checking account when I wasn't planning on buying a car, or trusting the finance guy, or the salesman to do as they say,(true enough, duh, at my age you would think I would know not to trust anything you are told, by anyone at a car dealership, at least Damerow). Wouldn't it be nice if I was credited 2000.00 to my credit card, without having to go through the dispute process. The older Matt said they would:) More