Dana Ford Lincoln

A Sincere and Truthful Buying Experience The sales consultant who helped me with my car purchase, Rich Harley, was simply awesome. My wife and I felt his sincerity and truthfulness throughout The sales consultant who helped me with my car purchase, Rich Harley, was simply awesome. My wife and I felt his sincerity and truthfulness throughout the whole buying experience.Dana Ford Lincoln is fortunate to have him around. I will not hesitate to buy from Rich Harley again and recommend friends and family members as well. More

Excellent Service I was having trouble with my Fiesta, so I made an appointment to bring the car in. I have to say from that point on the experience was excellent. I I was having trouble with my Fiesta, so I made an appointment to bring the car in. I have to say from that point on the experience was excellent. I dropped my car off on a Thursday night for service the following day and was met by the nicest service rep I have ever dealt with. Her name is Alexsandra Velasquez. She was friendly and knowledgeable and made me feel like she new me for years and was there to help. She called me repeatedly through the service process to keep me informed on where the service techs were with the diagnosis. When finally diagnosed she called me to tell me the problems which were all warranty items and maintenance suggested. After waiting the weekend for the parts to come in and all the service done, I was back in my car by Tuesday. I have to say that I hope my car stays healthy, but if I do have problems, Alex will be the first person I call. The way she handled this service appointment was phenomenal. More

GREAT SERVICE. I had a problem with my MKX that I bought at DANA LINCOLN. MARTIN FRANKLIN got involved and the problem was gone. He is a man of his word. Thank you I had a problem with my MKX that I bought at DANA LINCOLN. MARTIN FRANKLIN got involved and the problem was gone. He is a man of his word. Thank you MARTIN and DANA LINCOLN. I will continue to buy and have my cars service at DANA knowing that MARTIN FRANKLIN is in charge of SERVICE OPERATIONS at DANA! More

I was wow'ed! I can't say enough about my experience at Dana Ford in Staten Island today. The new showroom and service center are beautiful. The number of cars on t I can't say enough about my experience at Dana Ford in Staten Island today. The new showroom and service center are beautiful. The number of cars on the lot that matched my needs was astounding. If you can't find a Ford there, it doesn't exist! Every single employee that we ran into was smiling, polite and friendly, whether it was the receptionist, other sales people, associates behind the service desk, associates we ran into in the hallways, etc. Our salesman Jesse Cognetta was attentive, knowledgeable and so friendly. He was happy to show us every vehicle we were interested in and offered to let us take a test drive. Driving the Escape was the clincher. Joe Bogigian was amazing, making the numbers fit into our budget. And he did it in a way that made you free pressure-free. He made you want to do business with him! Finance Manager Jeffrey Beyer was also very friendly and took the time to take us through the finance steps very patiently. And kudos also goes out to Mary Graffeo for helping us complete the transaction hassle-free. Overall, it was a great experience for us and I was thrilled to take my new Ford Escape Titanium home the same day. And to think, I only came in for a test drive! :) More

Annoyed but. Whatever! I can say Alexsandra Velasquez my service rep was very nice and friendly even tho my 2013 Ford Edge is not the what I had expected but I guess there's I can say Alexsandra Velasquez my service rep was very nice and friendly even tho my 2013 Ford Edge is not the what I had expected but I guess there's always going to be problems with a man made item. My Tech James was very knowledgeable with the vehicle and all its recall problems. So at least that was a relief to know what's going on. More

Knowledge and kindness of the staff Steve Conti and Joe Bogigian are very informative with their knowledge of the vehicles. I am happy to say that this is our third car with Dana and ha Steve Conti and Joe Bogigian are very informative with their knowledge of the vehicles. I am happy to say that this is our third car with Dana and have developed a relationship with Lincoln and now Ford. Their responsiveness has been wonderful. Thank you More

Only dealership I will ever buy a car from I was extremely satisfied with the customer service and absolutely feel like I couldn't trust anyone else because there are not enough words to show m I was extremely satisfied with the customer service and absolutely feel like I couldn't trust anyone else because there are not enough words to show my appreciation! No hassle buying! It is what it is! If DANA can't do it noone can! More

took my car in to be fix When I get there Chuck welcome me he was very helpful with everything and he took care of us.if you need ever service in Lincoln Go see Chuck he is t When I get there Chuck welcome me he was very helpful with everything and he took care of us.if you need ever service in Lincoln Go see Chuck he is the best service person there More

Parts and Service The service was quick and very thorough. The customer service department were very friendly and helpful. Particularly, Alexsandra Velasquez was very p The service was quick and very thorough. The customer service department were very friendly and helpful. Particularly, Alexsandra Velasquez was very professional and courteous. She made diligent efforts to help me with my vehicle with the recall plus some additional problems. The situation has been rectified thanks to her professionalism. Keep up the great work and thanks again for making me feel at home! More