Dana Ford Lincoln

HE WAS SO HELPFUL TO MY NEEDS .IT WAS A DELIGHT TO DO BUSINESS WITH YOUR DIRECTOR MR FRANKIN I WOULD TELL MY FRIENDS TO VISIT YOUR SERVICE DEPARTMENT ANTOINETTE GERITANO BUSINESS WITH YOUR DIRECTOR MR FRANKIN I WOULD TELL MY FRIENDS TO VISIT YOUR SERVICE DEPARTMENT ANTOINETTE GERITANO More

I would just like to thank Heidi Stamm for the incredible customer service that I received when my truck was having problems Heidi made it an enjoyable and stress free experience. Her professionalism is unp customer service that I received when my truck was having problems Heidi made it an enjoyable and stress free experience. Her professionalism is unparalleled She not only kept me informed and up to date on all progress but personally went above and beyond to expedite my service This was so important to me because of prior obligation and a winter storm coming in which I was going to need my vehicle Heidi Stamm made my problem hers A very rare thing these days Especially in customer service!! My vehicle got back to me in record time so all obligations could be met She even followed up with a call to make sure all was well with vehicle Heidi is a wonderful person and a true professional And the reason I will be getting another truck from this dealer Thank you again Keith Johnston More

Worst Experience Ever! Do not buy your vehicle here. Worst Experience Ever! Do not buy your vehicle here. When I came into the showroom I was treated well and shown many different model cars. The sal Worst Experience Ever! Do not buy your vehicle here. When I came into the showroom I was treated well and shown many different model cars. The salesman and manager, Glen, both showed interest in helping me purchase a vehicle. Once I signed the deal and got the vehicle, it was down hill from there. Dana Ford staff refused to honor the many promises that were made to me by the sales staff. They claimed that the salesman had no authorization to to offer the stuff that they did. Even small things, such as getting plates, they refused to do. The staff turned into hostile enemies and refused to return my calls just to get things that were promised to me. I will never EVER purchase a vehicle here again. STAY AWAY! More

Went into Dana looking to trade in my current car and look at possibly leasing a 2014 Ford Focus. I was greeted immediately at the door by Jose. I explained what I was looking to do, and without hes look at possibly leasing a 2014 Ford Focus. I was greeted immediately at the door by Jose. I explained what I was looking to do, and without hesitation we went looking at the cars in inventory. I mentioned what features I wanted, the color of the car and found it immediately. I was then brought into the sales area to complete my transaction. I met with Steve regarding the finance part of the deal. My experience went seamlessly and I left Dana with a new car. More

Service department is incompetent and is not fair with customers. While I was waiting for them to service my car, I heard one of the customer service reps quote a price of 210 dollars to an elderly gentle customers. While I was waiting for them to service my car, I heard one of the customer service reps quote a price of 210 dollars to an elderly gentleman to install hood struts on his car. That is like 40 dollars worth of parts and 10 minutes of work. They even told him that they were out of ink to print out an inspection sticker. Never mind that NY has not had that inspection system for like 3 years now. I can't even scrape the surface of the lies they tried to feed to me. Let's just say I was schooled already in the warranty process Ford has and caught them in a bunch of lies. If you don't feel like working on my car because I did not purchase the car at your dealership then just say that up front. Don't look like a fool when I call you out on the BS you are trying to feed me. Nice try though. Their best customers are the uneducated who they can take full advantage of. Shame on you guys. More

The dealer was very helpful in helping me make the right choice. They gave me a great deal and a great rate on financing the car choice. They gave me a great deal and a great rate on financing the car More

The friendliness and help of all employees was great! Tom,Joe B, Martin and Ronnie always go above and beyond to help me and my family! We have been customers for 15 years and I can always say we always Tom,Joe B, Martin and Ronnie always go above and beyond to help me and my family! We have been customers for 15 years and I can always say we always walk out satisfied! Thank you once again guys for my new Ford Escape Titanium!!! Tom Annuziata is always the first one to bring out the cars we desire and does whatever he can to do the right thing. Joe Bogigian helps crunch the numbers and will do whatever it takes to make your deal possible. Martin Franklin & Ronny P. will make sure your car has the best care possible when car is in for service. More

Joe Bogigian was of great help to me in leasing my first car. He was very professional and explained everything to me. Steven Conti was a great salesman , and was very patient with me in choosing my car. car. He was very professional and explained everything to me. Steven Conti was a great salesman , and was very patient with me in choosing my car. More

Doug, Joe and Mike were very helpful with my lease renewal. They went out of their way to make the process of choosing a car a smooth process. I have recommended them to many of my friends and family. renewal. They went out of their way to make the process of choosing a car a smooth process. I have recommended them to many of my friends and family. More

I was not sold on ford being a Nissan customer for 10+ years. It was the service received from Anthony Giagnacovo who was extremely courteous and informative. Not to mention patient because my husband wen years. It was the service received from Anthony Giagnacovo who was extremely courteous and informative. Not to mention patient because my husband went on Thursday 12/26 and spent 4 hours with him. I returned on Friday 12/27 and bought the Ford Edge. My lease was up on 12/30 on my Murano and I was going to get their Pathfinder. I feel that its not the product that sold me but the service. More