Dana Ford Lincoln

Overall experience was a pleasure. Salesman were knowlegible courteous and willing to go over the product and options. I will highly recomend this dealership to my friends and family. knowlegible courteous and willing to go over the product and options. I will highly recomend this dealership to my friends and family. More

The sales experience I had was excellant. Dion was great, answered all my questions and really went out of his way to make sure I was satisfied. Joe Giaconia was right on the money when it came to sealing th answered all my questions and really went out of his way to make sure I was satisfied. Joe Giaconia was right on the money when it came to sealing the deal. I can't say enough about Frank Curry who showed his expertise in the technical aspects of having my phone synced with my new car which at first I thought was a problem. Problem solved thanks to Dion and Frank. Upon taking delivery of my new Edge I found some damage to the right and left front door handles as well as having a good amount of water in the interior of the vehicle. Tony Donato assured me that the handles would be replaced (they have been ordered) and will detail the entire vehicle at my convenience (probably when I bring it in for the new door handles). Once again problem solved. To summarize, the individuals that I dealt with were all respectful, professional and very friendly making my experience with Dana an excellant one. More

I have waited almost 7 weeks to write this review because of issues that I had and still have it with my 2012 f150 3.5 Platinum. My hell started during the purchase process, Dana Ford in Staten Island did a of issues that I had and still have it with my 2012 f150 3.5 Platinum. My hell started during the purchase process, Dana Ford in Staten Island did a great job to make my life miserable during this whole process. I purchased my truck on Friday and I made my decision based on reviews found on the Internet about the F150, I tried a couple dealers before the purchase and finally made a decision to get it at this dealer because I found the one I wanted there. During the purchase process we reached an agreement and the truck was delivered to me with out the proper delivery process, the salesman and managers kept telling me several times about filling out this survey Ok or excellent for them. I received very little information about the truck; they didn’t explain all the truck features or worse the specifics about it. When I got home the first thing I found out was the truck was larger than the one I traded in (Toyota Tundra Limited) and I couldn’t close my garage and got very upset because I found out that night that this one was longer than my previous truck, I felt it during the ride from the Dealer in New York to my house in New Jersey. Very unhappy about it I made my own Internet research and found out the truck comes in different sizes like 145” and 157” long and comparing to my old one I needed the 145”. When you spend a lot of money on a car, you want to get what you paid for and you want to get what you want and the truck that makes you happy, this wasn’t the case for me with this truck because It felt longer and It wasn’t the one I wanted. I made the wrong decision to go back to the dealer and get the truck I wanted, the 145” that’s the truck size I been driving the last 5 years for almost every day. Back at the Dealer with 54 miles on the truck odometer, the salesman and the sales manager, first thing they did is to look for a way to take advantage of the situation and tried to get more money from me. After I checked others F150s with different specifics and one with a lower price of about $ 1,200.00, they proposed to me to sell me the new one and trade the one I got the day before with 54 miles on the Odometer and pay them on top 2,800.00 to get the 145” size truck. I got very upset because in the way they wanted to do business with the newer truck they were clearly taking advantage and telling me in my face that I was stupid, that’s how I felt and that’s how I still feel. After all discussions making the deal, which in the first place I thought they would just exchange the truck for me and any money difference will be paid either by me or by them depending on lower or higher price of the new one. They sold me the $ 1,200.00 lower price truck at the same price for my first purchase, so I knew I was loosing that money, having me in a place that I didn’t know what to do with a truck I didn’t want, I accepted to buy the 2nd. Truck, very, very unhappy I signed the papers and drove home with the other one. They did the same thing with the second truck, gave me a pre-filled delivery truck sheet with all the options crossed out saying the truck is Ok, repeatedly saying to me “to make sure when I get the Survey I should fill it with all excellent for them because depending on that survey will be the salesman’s payment “. When receiving the truck I found the leather of the console top in the truck was scratched and asked the salesman to be addressed at what he immediately responded they will order a new cover and replace it, the salesman brought his Customer Relations Manager to take a look at it, then he affirmed that they will put a new piece on and they will call me to schedule it. Waiting for almost a week I made a decision to call the dealer and ask for the console cover and also talk to them about what I found on the truck tailgate. The Platinum F150 tailgate cover was coming off on one corner, I spoke to the salesman and the first thing he answered to me after listening to my complain about the tailgate is saying “ that is your responsibility because the truck has been with you for almost 1 week”, unfortunately not the best professional answer for a customer. Anyway I made an appointment to bring the truck to the dealer to check it, but before my appointment the truck steering wheel column started to make a grinding noise, a clear sign that something is wrong with it. I came to the dealer and spoke to the salesman about it, they were not happy that I was complaining and bringing something new to the table. A technician checked the truck and agreed that something is wrong with the steering wheel column but proceeded to tell me that I should wait a little longer and see if the noise goes away and that they will check it again on the day my truck will be on service for the console top and tailgate cover. Made an appointment for the following week to change the top of the console, fix the tailgate cover and check the steering wheel column again. Basically they gave a very hard time to fix my truck, they never called back when they said they would, they wanted to do touch up work on everything since day one, wanted to buff up my console cover, they patched tape the tailgate cover and they didn’t want to fix the steering wheel column they told me that I should have some tolerance on this issues because every truck and car always will have some imperfections. After many calls to Ford Customer Relations Team I had the luck to talk to some people who helped me one way or the other, Cynthia McGregor helped a lot and I thanked her, but sometimes even for her this problem got very difficult. After all this complaining, they finally changed the console cover, they replaced the steering wheel column but during this work in the shop they scratched the 2 covers of the steering wheel base, scratched my truck left mirror and front bumper. Lastly this last week I had to insist and try to get my registration and plates ready because I been asking all these passed 5 weeks but they didn’t have my name on file either, that’s what the ladies at that department said to me when they were asked for my papers and plates from me. It took almost 6 weeks and my calls to Cynthia (Manager from Customer Relations Team), for them to get it ready but I have argued many times before with Kendra and the other authorities at the dealer to get my truck registration and plates ready. She even hung up on me on the phone once because they couldn’t keep their promises to have the registration and plates ready at the day they said it would be ready. Last week I brought my truck to have the steering wheel cups replaced because they scratched it when replacing the steering wheel column, they also replaced the tailgate cover and sucked at it, they installed the new one incorrectly because now I have the same issue on the opposite side of the tailgate cover (Left side). Lastly one of the Sales Manager had the audacity to come to me and confront me asking “Why I have given them a bad survey, because the only thing he had done for me was Help ” That shocked me because I wouldn’t expect that from a Manager (I found out his name is Juan and he speaks Spanish, I don’t know his last name) because he would be the right person to know what their errors and mistakes were with me when purchasing the truck and with the dealer Customer Service. My truck tailgate still looks awful with factory quality control issues, but one thing I’m sure is that never, never in my life will I go back to this dealer and buy a car from them. Because for me to go through this hell, it has been a huge nightmare and I don’t want anybody to pass it, I have been aggravated more than too many times during all this process, they disrespected me not doing/fixing things on time and in a professional manner what they had to do in the first place. They didn’t try to do what they promised to do, of course they did something but they did it because Cynthia and myself had to be there to push them to do it. Just to let you know how un-professional they are I’m going to let you know that this weekend when having my truck washed at the carwash when the truck was getting dried, the Tailgate rear Ford emblem fell off, at this point I didn’t know if I should scream, cry or just pray to god for better days for me with this truck. For your information Rich at the Dealer Shop showed me that they will need to take a part the tailgate to replace that cover and that’s what they did, I saw it with my own eyes because I was brought to see part of the process, I saw they took the emblem off and other parts too to install the new tailgate cover but when they did this, they broke the emblem tabs and to put it back they just pushed the emblem in but the emblem never was going to hold on to its base because the tabs were broken, It held it a little but not enough to support the wind coming from the carwash blower. Now the emblem is all scratched off because it fell on the carwash track chain. I will place reviews of this dealer on all the places I can like Google and other search engines, because I do not wish for other customers to get what I got in this dealer. The last thing I would like to say is that I hope Ford comes to me and calls me to get all these issues resolved but It will have to be at a different Ford dealer, I’m not coming back to this dealer again in my life. Good Bye Dana Ford Lincoln More

I have dealt with Shaunna Boreham for the last 4 cars I leased from Dana and she is so sweet and wonderful.... The managers have also treated us very well.. Juan and Dave have been very helpful as well. leased from Dana and she is so sweet and wonderful.... The managers have also treated us very well.. Juan and Dave have been very helpful as well. More

Nick was PHENOMENAL. He was so helpful from beginning to end and made the sales experience so pleasurable with no stress or pressure. Both he and Joe went above and beyond to get me the best deal possib to end and made the sales experience so pleasurable with no stress or pressure. Both he and Joe went above and beyond to get me the best deal possible to get me in the new truck I always wanted. Nick was pleasant and patient and understanding and I truly felt he wanted me to be happy as soon as I began dealing with him. Joe worked out the financing in the best possible way to fit my budget. Steve went through all the paperwork quick and painless and explained all the service plans so I would understand what I need. Nick is truly an asset to your company and I will be sending him everyone I know who is looking for a car. Thank you for all your help. More

Everyone was friendly, left me alone when I needed it and were there quickly when I made my decision. Got me into my car on the sal andme day without any hassle. When and if I hear friends talking about gett were there quickly when I made my decision. Got me into my car on the sal andme day without any hassle. When and if I hear friends talking about getting a new car, I will direct then to Dana. They were professional AND human. More

Anthony is a wonderful salesman. He helped make our car buying experience a much more pleasurable experience. Very personable and sincere. Your lucky to have him. buying experience a much more pleasurable experience. Very personable and sincere. Your lucky to have him. More

I was so happy with my service at Dana Ford Lincoln. My sales associate Shaunna did everything to my satisfaction. She delivered my truck to me and went over all the features of the truck. I could not ask sales associate Shaunna did everything to my satisfaction. She delivered my truck to me and went over all the features of the truck. I could not ask for more. I think she is a great asset to the company. More

Went to purchase a new Ford Edge with my wife. Excellent experience. Juan and Rich were extremely helpful, friendly and proffessional. I highly recommend this dealership. experience. Juan and Rich were extremely helpful, friendly and proffessional. I highly recommend this dealership. More

Everyone involved in this deal was extremely motivated to make this deal happen within the constraints of financial limitations. In addition, when I was scheduled to pick up the new vehicle, I suffered a sev make this deal happen within the constraints of financial limitations. In addition, when I was scheduled to pick up the new vehicle, I suffered a severly blown disk in my back the night before delivery and was in great pain. All parties went out of their way to accommodate me in any way they could. The sales pressure was subtle but not overpowering. They made it fun and had an open mind to close this deal. I am completely satisfied with the way this dealership has handled my transaction. More