Dana Ford Lincoln

We bought our brand new 2011 Ford Explorer ($40k) from Dana in July. The dealership since has been uncooperative in issuing a military incentive promised by Ford at the time of purchase. The incentive wa Dana in July. The dealership since has been uncooperative in issuing a military incentive promised by Ford at the time of purchase. The incentive was for $500 and both the dealership and Ford Motor Co. customer service have given us a run around for months. Both have ignored our requests and when reaching out to Dana Ford we get the "eye rolling why are you bothering us" response. Additionally, at the time of the sale we were promised the all weather mats and were once again given the run around for weeks before a sales manager realized how stupid it is for them to make a big deal out of $60 mats. To add insult to injury, we have already serviced the Explorer twice. Once for a "loose wire" that caused the rear A/C to go in and out sporadically and just recently another issue with the cooling fan needing replacement. I would never go back to Dana ford to purchase a vehicle or to service the current one. Should have went with the Honda Pilot. Dealing with Ford is like dealing with a call center in another country ... useless. More

Recently, I purchased a car from Dana Ford. A Recently, I purchased a car from Dana Ford. A salesperson asked me to do him a favor. He said in his E-mail, "There's a website &qu Recently, I purchased a car from Dana Ford. A salesperson asked me to do him a favor. He said in his E-mail, "There's a website "Dealer Rated.come/rateus that folks use to learn about car dealers. We rely on views like yours to keep us going." As for myself, I prefer to take the wait-and-see approach before rating a car dealer. I am so glad I did. Initially, I had a great experience at Dana Ford. The staff was very friendly. Frank Curry and Richard Harley helped me with the purchase of my vehicle. They were very professional, courteous, and a pleasure to deal with. In short, they did A+ work. It is too bad the rest of my experience with Dana Ford wasn't A+ as well. A short time after the puchase, I realized Dana Ford overcharged the amount of documentary fees(plates and registration) and was due a $152.00 dollar refund. Not a lot of money but still my money. So I call them up and was told my money they overcharged me would be returned to me. Days and weeks go bye and still no money. I call up again and I am told my money is on its way. Finally, I receive my check six weeks later after the purchase. However, on the back of the check there is a disclaimer on back that states in capital letters: "IN FULL SETTLEMENT OF ALL CLAIMS AGAINST DANA MOTORS LTD." My first reaction was, What's This? Why would I want to put my John Hancock on something that states, "IN FULL SETTLEMENT OF ALL CLAIMS...." So I call Dana Ford up and have been told it is their policy to issue their checks this way. In fact, I was told the checks are preprinted that way but that is clearly not the case since the DISCLAIMER LANGUAGE was STAMPED---NOT PREPRINTED. I point this out to Tony, a manager, and he said there is nothing he could do. I politely remind him it's MY MONEY-MY MONEY and I would like it back with no strings attached. In a nutshell, I told them I would sign the check if they were to reword the language as such: "IN FULL SETTLEMENT AS IT PERTAINS TO THE OVERCOLLECTION OF DOCUMENTARY FEES" Otherwise, why would I want to sign something that states, "IN FULL SETTLEMENT OF ALL CLAIMS...." Now hypothetically speaking: What if I were to find out I was overcharged elsewhere by DANA FORD? Woundn't I POTENTIALLY be giving up that claim as well? Hypothetically speaking again: What if there was something wrong with the car or something that should have been disclosed about the car and wasn't( FOR EXAMPLE,THE CAR HAD FLOOD DAMAGE AND THEY KNEW ABOUT IT AND DID NOT DISCOSE IT)? Would I be giving up that claim as well? DANA FORD COULD NOT ANSWER OR EXPLAIN WHAT THE DISCLAIMER LANGUAGE ACTUALLY MEANT. I FOUND THAT VERY CURIOUS. BASICALLY THEY SAID WAS JUST TO SIGN THE CHECK. In my opinion, if you ever have to file a claim it may cost a lot more in legal fees for a lawyer to determine what was meant bye signing a check which in very general language states, "IN FULL SETTLEMENT OF ALL CLAIMS AGAINST DANA MOTORS." What happens if there is some type of problem with the purchase? If the lawyer sees the money returned was for being overcharged specifically, he or she does not have to worry about the general, "IN FULL SETTLEMENT OF ALL CLAIMS..." nonsence. As a result, and based on principle, I REFUSE TO SIGN SOMETHING LIKE THAT--- AND BYE THE WAY THE MONEY I WAS OVERCHARGED IS MY MONEY-MY MONEY------ DANA FORD---EVEN IF THE AMOUNT OWED IS NOT A LARGE SUM. Consequently, I contacted the New York department of Consumer Affairs and there response was try to work it out--sounds very reasonable to me. Thus, I called Dana Ford back, but to no avail. They did not call, e-mail, or fax me any information. Dave Dioro, a manager, said he could not help me. So I had to contact the New York Department of Consumers Affairs again. In short, HORRIBLE HORRIBLE CUSTOMER SERVICE --IN REALITY HORRIBLE HORRIBLE MANAGEMENT SERVICE. To put the situation nicely: SHAME ON YOU DANA FORD-SHAME ON YOU!!!!! To be quite sure, I would like the return of my money without any general discaimer language that states...IN FULL SETTLEMENT OF ALL CLAIMS..." If I have to go to court I will, although i think the situation is very unfortunate. I was told by management their lawyer said this disclaimer language was appropriate for overerpayment but I disagree. I asked them to fax or mail me information as to what IN FULL SETTLEMENT OF ALL CLAIMS ...actually means by their lawyer but they said they WOULD not do it. The obvouis question is why not? I firmly believe this was a reasonable request. In a nutshell, to make you jump through hoops to have them return your own money is plain---WRONG. So if you are going to purchase a car from Dana Ford or any other car dealer, I would wait-and-see before you rate them. Initially, they are very happy to take YOUR MONEY. Also, know what you are signing. Time will tell if you are truly happy with a dealer. For example, What happens if you are overcharged, or car has some mechanical issues and you need servicing? Their reponse and actions are critical to overall dealer performance. I sincerely hope this letter will help future car purchasers. REMEMBER, A DEALER'S RATING MAY BE ENHANCED IF THEY ARE AGGRESIVE ENOUGH TO ENCOURAGE YOU TO WRITE A REVIEW SHORTLY AFTER YOUR PURCHASE WHEN YOU ARE GENERALLY HAPPY AND THE DEALER IS HAPPY TO HAVE YOUR MONEY. YOU WILL NOTICE THE DEALER-RATER BROCHURES AT DANA FORD AND THEY MAY ASK YOU TO RATE THEM. IN MY OPINION, YOU SHOULD TAKE A WAIT-AND-SEE APPROACH. THUS, THE DEALER RATING MAY BE POTENTIALLY MORE ACCURATE. HAD I RATED DANA FORD INITIALLY AFTER PURCHASING THE CAR THEIR SCORE WOULD HAVE BEEN MUCH HIGHER. Sincerely Yours, JRjr11 More