Dana Ford Lincoln - Service Center

Slow Service Went in for oil change and inspection and had an appointment for 7:30am When I made the appointment I told them I needed the updated GPS card that Went in for oil change and inspection and had an appointment for 7:30am When I made the appointment I told them I needed the updated GPS card that you have to pay for the upgrade. I explained that on the last service they didn't have one in stock so please make sure you have it this time. After 3 1/2 hours of waiting and complaining what is taking so long, my vehicle was ready but they didn't have the updated GPS card in stock AGAIN. Poor service!!! If my vehicle wasn't under warranty I would never go back! It's a Joke when the ask you to please write a good review when they keep doing the same thing all the time. Finally left there at 11:00 DISGUSTED!!! More

Worst service ever Michelle is absolutely rude and she huffs at everything said to her. She made the whole service unpleasant and she argued with my warranty company ove Michelle is absolutely rude and she huffs at everything said to her. She made the whole service unpleasant and she argued with my warranty company over minor things which made my wait longer. More

Great experience Great service and sales staff, all issues where resolved quickly and correctly. And love my car and the price I paid. Please consider them if your in Great service and sales staff, all issues where resolved quickly and correctly. And love my car and the price I paid. Please consider them if your in the market for a Ford vehicle. More

Excellent Service as always!!! Excellent dealer with great staff Tom A. is a great salesman who cares about his customers needs and wants when not only purchasing a new car but also Excellent dealer with great staff Tom A. is a great salesman who cares about his customers needs and wants when not only purchasing a new car but also when they bring it in for service. Tom Always says hello and asks how everything is going with service and if there is any issues that he could help with he is always willing to go the extra mile. More

Great Price and service This is a place to go for great price and service i recommend it for any one who wants to buy new or used car and service too. This is a place to go for great price and service i recommend it for any one who wants to buy new or used car and service too. More

Terrible on Every Level They first xxxxx me on the price of the piece of xxxx 2016 pre owned ford focus for $26,000!!!!!!!!!!!!!!!!!!!! the car had 2,700 miles on it...I di They first xxxxx me on the price of the piece of xxxx 2016 pre owned ford focus for $26,000!!!!!!!!!!!!!!!!!!!! the car had 2,700 miles on it...I didnt' know any better at the time and signed,.... I've had multiple problems with the car. Cracked steering column that was seen after I drove the car off the lot and still has not been fixed, 2 years later they are still waiting for the part...the water pump went in the first year.... The most recent was the car was hitting over 1500 RPM's while in park ... I brought the car in on Nov 15th, they told me they were too busy and the car was ok to drive and that i should call and make appointment, which wouldn't be available for about 6 weeks.... The following week 11/21 the check engine light went on so i bring the car back and told them i will not take this car until it is fixed...I was then informed the car was being recalled for a faulty fuel system... the recall was dated 2 weeks earlier from when i originally brought the car in.. NO ONE TOLD ME>>>>> So they keep the car and tell me it will be ready in a few weeks...they it for 8 weeks, the car still runs like xxxx, and im stuck with it a LEMON that I owe 17,000 on still!!!!!!!!! Ive been dealing with this dealership for a while and can tell you the people who run are thieves...they try to rob you blind from the minute you walk in the door... they treat their employees terrible which is why every time you go there its never the same people...except management..they are all the same.. BUYER BEWARE... you've been warned,,, More

Worst service ever My car sat there for a week while they were supposedly waiting for parts. I finally had enought speaking with Glenn and Keith and picked up my car w My car sat there for a week while they were supposedly waiting for parts. I finally had enought speaking with Glenn and Keith and picked up my car with nothing done. I had to pay for a rental because they wouldnt give me a loaner even though I made an appointment a month in advance. More

Terrible for service I went recently to the service department and it was terrible. They had my car for 5 days and did nothing. The service agent apologized on the 5th I went recently to the service department and it was terrible. They had my car for 5 days and did nothing. The service agent apologized on the 5th day because one of the mechanics must have left my car on the side. More

TERRIBLE.. Buying a car there is a pleasure, we have two cars and one truck brought from Dana Ford, Staten Island. GOOD LUCK GETTING IT SERVICED IN A TIMELY MAN Buying a car there is a pleasure, we have two cars and one truck brought from Dana Ford, Staten Island. GOOD LUCK GETTING IT SERVICED IN A TIMELY MANNER. No concern for client's time. Pitiful. Waited two weeks for a tire. Called and told to bring truck in - no tire. Went home. Called again and went Saturday 7:15 am and.....no tire came in. If it wasn't for all the acting out, I would of never got the tire. They went to Bridgewater NJ to get a tire. Waited 5 hours! Will be trading in both cars and Ford truck for another dealership. Will never go through nonsense again! More

Great Service All i can say is thank you to Pete and Will for making my old car run great again! I am very happy with the service department. They had it fixed up a All i can say is thank you to Pete and Will for making my old car run great again! I am very happy with the service department. They had it fixed up and running in no time! I appreciate everything and mike service writer too More