Dana Ford Lincoln - Service Center

Service Hopefully not a nightmare I’m not sure how to rate the service as of yet! I know I had an appointment for 7:30 am. I brought the car down mind you at 710am. Checked car in for I’m not sure how to rate the service as of yet! I know I had an appointment for 7:30 am. I brought the car down mind you at 710am. Checked car in for passenger seat lumbar. The running board motor that was suppose to be ordered under warrant... drivers side window will not go down it was repaired supposedly and 1 month later broke again after it was fixed under warranty! Let’s see if it’s covered even though the warranty ran out! Anyway, reason why I wrote this I go back for my keys I needed that I had left on my ring car was parked in same spot still not looked at! And it’s 2:00pm. I informed the person that I’m leaving for NC this Thursday to visit my son who is a Marine and I would need it back! I will update my review once I see the out come so far not liking what I’m seeing! Last time I took it in I was promised it would be completed I ended up putting parts back on myself! I’m hoping to give it a 5 star review... the More

Sad, Unprofessional, Disgrace! I started a lease approximately in December of 2017. Not even over 2,000 miles on the car, since day 1, the car has been in service more than I’ve dri I started a lease approximately in December of 2017. Not even over 2,000 miles on the car, since day 1, the car has been in service more than I’ve driven it. Starting with paint blemishes, and electrical issues, not to mention the occasional downpour that I get inside my car, like I’m on a water ride. Back and forth and back and forth, the dealer refuses to fix the issues. Instead I’m told that the issues can not be duplicated and therefore cannot be fixed. The owner is nowhere to be found to back up his faulty product. The service manager is unprofessional and rude. I demand that my vehicle be bought back and for me to be treated like a human being as any other Paul g customer. I pick the top of the line Lincoln so I could enjoy myself and this has been the WORST experience and extremely depressing. The only positive thing that I will say is that my service writer Deb, who’s no longer there, and Chuck, still works there, are amazing people and extremely helpful. Let me add - I finally got my car out of service today. After the dealer tells me that they can’t find anything wrong with the vehicle, I go to put my 2 year old in the car with a moldy smell! Buyers beware! More

Chuck Puhan Lincoln Service Advisor In November 2015, we purchased two Lincolns from this dealership and we have been very pleased with them. During that period, my mom and I have had In November 2015, we purchased two Lincolns from this dealership and we have been very pleased with them. During that period, my mom and I have had the pleasure of getting to know Chuck Puhan for our service requirements. He remembers us by name on each visit and his recommendations concerning our vehicles have been right on point. Dana Lincon is fortunate to have such a cordial and efficient employee. More

Service at this dealer sucks Had appt on monday car wasnt looked at for 2 weeks. Bought vehicle brand new with 4k demo miles did not realize those miles will be used against me an Had appt on monday car wasnt looked at for 2 weeks. Bought vehicle brand new with 4k demo miles did not realize those miles will be used against me and charge me instead of covering explorer under warranty. Courtesy vehicle was given to me then im told im being charged 30 dollars a day for courtesy vehicle. This stealership is terrible never again will we buy another FORD 10 more months and we will be returning ford explorer. Service manager agrees with us about the demo miles and still does nothing about it. Complained to FORD CORPORATE and they refused to help as well... BEWARE OF DANA FORD NEVER BUY HERE . THE EXCUSE THEY SAY IS THEY NUMBER 1 IN THE NORTHEAST LMFAO , THEY SUCK PERIOD. More

Besa Grajqevci "Outstanding Service" I have one word to describe Besa service "OUTSTANDING" This was my first time bringing in my car to Dana Ford for service, I was very nervous about t I have one word to describe Besa service "OUTSTANDING" This was my first time bringing in my car to Dana Ford for service, I was very nervous about trying a new service center, My previous service center was closed (Bay ridge Brooklyn) but when I looked up and seen Besa, I was so happy. She is the type of person that makes you feel right at home! She is extremely helpful, very professional and has a broad range of expertise when it comes to knowing exactly what is needed to service the car. She is also very funny! Dana Ford you really have a winner! I left feeling very very satisfied and happy with the service and with how I was treated as a customer. Way-to-go "Besa" 5 stars!!!! PLUS! More

Great Service! Brought my truck in for a scheduled oil change. Service advisor called and recommended 10K maintenance and tire rotation. Also made sure recall was Brought my truck in for a scheduled oil change. Service advisor called and recommended 10K maintenance and tire rotation. Also made sure recall was done as well. Very happy with the service and attention given to keeping our truck safe and running at it's best! Very pleased with the entire team! More

Lost satellite reception!! There were a number of issues that seemed to be related. Lost of Sirius satellite reception, no phone found, and a radio that wouldn't boot up when I There were a number of issues that seemed to be related. Lost of Sirius satellite reception, no phone found, and a radio that wouldn't boot up when I turned on the ignition. Mike Valera was my service representative. He told me that he would give my car to his "wire" specialist. When I called Mike for an update, he knew me, he knew my car, he knew my problem and he kept me informed about the progress of the his trusted technician who found and fixed the problem. Dealing with Mike was a great customer service experience. When I go back to Dana, Mike will be my go-to guy. More

Besa tot understood I am a busy women and just took care Besa tot underrstood my situation with my explorer and took care of it no questions,asked she is amazing made my life easier knowing I can go back to Besa tot underrstood my situation with my explorer and took care of it no questions,asked she is amazing made my life easier knowing I can go back to work and I was in good hands!! More

Surpassed my expectation Michael Varela was very helpful and extremely pleasant. His customer relation style was very professional. I was very impressed. I will recommend Dana Michael Varela was very helpful and extremely pleasant. His customer relation style was very professional. I was very impressed. I will recommend Dana to my contacts. More

Wish they offer negative stars I tried to return a lease to Dana ford, and they told me they wont take it because the car wasnt for them. Instead of the manager being all nice about I tried to return a lease to Dana ford, and they told me they wont take it because the car wasnt for them. Instead of the manager being all nice about it, he was yelling and screaming. Saying I am not making money therefore I wont take this Fu&% car back. I went off on them on their facebook page. They responded that if it was over 70 miles from the original dealer they would take the car. The dealer i got the car is exactly 84.1 miles away fron Dana Ford. If the manager had good customer service skills, he would have taken the vin # down and excused himself while he looked it up on the computer. Instead when my white ford fusion pulled into the service garage he came out like a crazy man. Asking what do we want. My mom and brother was nice and said we need to return the lease it over. That is when he started screaming and yelling. He told my lease guy who came with me becuase ford had a policy where the owner needs to be there. The manager came running out the showroom and told the guy I told them I am not taking the car. To get off his lot. Lucky I make my mom record stuff like this when I am not in her presents. If you wanted to be treated with respect and dignity DO NOT GO TO DANA FORD. Bring your business someplace else. Where they will respect you if you did or didnt get a car from them. More