Dana Ford Lincoln - Service Center

Besa grajqevci Excellent personality, and very helpful with my questions, it's a,pleasures dealing with Mrs ver a ,always willing to do her best for costumers... Excellent personality, and very helpful with my questions, it's a,pleasures dealing with Mrs ver a ,always willing to do her best for costumers... ........... More

Great service professional staff. I travel from southern New Jersey to this dealership on Staten Island. The reason their service department is first rate.The dealership is a new moder I travel from southern New Jersey to this dealership on Staten Island. The reason their service department is first rate.The dealership is a new modern facility and provides a very comfortable waiting area while service is performed.The service rep ( Micheal Varela) was great going over in detail required service and walked me to my vehicle after completion. Dana Ford makes it easy and the service charges are not excessive.I plan on leasing a new car after expiration of my lease. . More

Best Service I walked into Dana Ford to get a oil change and the first person that greeted me was Besa. She was so nice and professional. She helped me set up an a I walked into Dana Ford to get a oil change and the first person that greeted me was Besa. She was so nice and professional. She helped me set up an account that allowed be to get points that whenever I get a oil change the next one will be free. I am really glad I had her to help me today. More

Always great at Dana Ever since i been to Dana, i have always encountered great friendly associates. The service center always greet you with a nice friendly environment. Ever since i been to Dana, i have always encountered great friendly associates. The service center always greet you with a nice friendly environment. Will recommend Dana any day to family and friends. Will be back soon! More

Excellent customer service Had questions about my Sync3, customer relations manager Frank Curry answered all my questions and walked me through the process, he was very friendly Had questions about my Sync3, customer relations manager Frank Curry answered all my questions and walked me through the process, he was very friendly and knowledgeable and made sure I understood everything about the working of the sync3. More

Noise when driving 20-30 mph I purchased a CPO Expedition El Limited in 3/17. After 6 months I heard a noise and brought it in to Dana. Long story short it was back and forth 4 di I purchased a CPO Expedition El Limited in 3/17. After 6 months I heard a noise and brought it in to Dana. Long story short it was back and forth 4 different times and at the end of the day the noise still there but a Engineer from Ford said it's with in normal specs and if noise gets louder bring it back in. Most people would be anoied but being in the auto business I was perfectly ok with final assessment of my issue due to the nature of complaint. As far as service Dept is concerned Juan the service tech was aces and professional and did find a couple of other issues that were addressed and truck runs nice. He was very communicative and dilligant in trying to find issue. Mike my service writer was on point and kept me in the loop and very professional. Did I mention Dana made sure to put me in a loaner/rental on all 4 visits. Anthony the Service Manager was also a big help in getting things done along with his assistant Todd. I have purchased 5 vehicles over the years with Dana and I highly recommend this Dealership. Thanks guys see you next oil change. More

AMAZING! Besa is a pleasure to work with at this Ford Dealership. She is professional, eager to assist and gets the job done the first time! Her expertise in c Besa is a pleasure to work with at this Ford Dealership. She is professional, eager to assist and gets the job done the first time! Her expertise in car mechanics and her ability to multitask is what makes the experience delightful. Besa is my go to service adviser at this location. I will always recommend Besa to my family and friends. Thank you for all you do for me, Besa. More

Recall service Very good service and great communication! I'm glad I still have a Ford dealer and great workers also! Thanks so much and wish you a happy new year! C Very good service and great communication! I'm glad I still have a Ford dealer and great workers also! Thanks so much and wish you a happy new year! Chris Spoto More

Besa is THE BEST! The ONLY best!! Every time I need to get something done at this dealership it turns into a fiasco. And EVERY TIME without fail Besa Grajqevci comes to the rescue and Every time I need to get something done at this dealership it turns into a fiasco. And EVERY TIME without fail Besa Grajqevci comes to the rescue and as if by wizardry everything gets done! This lady should be the GENERAL MANAGER (not the service manager 0 the GENERAL MANAGER) not standing behind a podium wasting her talents! If it were not for her I would NEVER even THINK of coming here! MOST others at this place are completely unprofessional and seem to have issues. They tend to speak to you like you're an idiot. More

Excellent Brought my car in for an airbag light. Tom Ciranni was my service adviser and was very helpful. He kept me updated as my repairs went along and contac Brought my car in for an airbag light. Tom Ciranni was my service adviser and was very helpful. He kept me updated as my repairs went along and contacted me when it was finished. I would recommend Tom to all my friends and family using the Dana service department. More