Dana Ford Lincoln - Service Center

Horrible stay away This is the worst Dealership I have a 2017 Ford Explorer they give goods deals although please believe me "Worst " customer service !! My car needed This is the worst Dealership I have a 2017 Ford Explorer they give goods deals although please believe me "Worst " customer service !! My car needed to serviced they don't provide loaner cars and if they do an exception you will have to wait your turn for a loaner car they never call I called for 3 months I call repeatedly the point I gave up but now airbag is not working on passenger side the light came on they still are not taking in my car I called and finally got a car for this morning I called this morning and nobody knew what I was talking about finally the Manager Anthony gets on the phone and says I'm playing games and I'm a LIAR!!!!!!that I was supposed to get my loaner yesterday I told him to speak with his partner todd his partner todd tells him I was supposed to come this morning and still say I'm playing games and we're not able to help me I hung up I didn't want to start cursing I held in my anger and hung up I am now making a complaint and trying to figures out where and how to fix my car Skip Dana Lincoln buy or lease your car from another location!! More

Excellent Service One place I always try to avoid is the dealers service center. I must say that the Dana service area was a pleasant experience. Besa Grajqevci was ve One place I always try to avoid is the dealers service center. I must say that the Dana service area was a pleasant experience. Besa Grajqevci was very professional and a pleasure to work with. She kept us up to date on our car. Since it was a diagnostic problem, we didn't know what we were in store for. She had the problem diagnosed and the repair completed quickly. The car wash was an unexpected perk. More

Excellent Customer Service An excellent customer service representative is Besa. She is courteous, personable, and professional. I experienced a minor issue dealing with one of An excellent customer service representative is Besa. She is courteous, personable, and professional. I experienced a minor issue dealing with one of the indicators on the dashboard giving error readings. From the moment that I entered the property, the car was diagnosed, Besa provided an overview as to the information relayed from the technician, and then I was sitting comfortably in the lounge area waiting for the error to be corrected. The error was corrected and I was on my way under two hours. Besa is a reflection of the highly skilled, trained comportment exhibited by the employees at DANA/Ford. More

Always Very Helpful You always know when your vehicle needs service, you can trust Dana Ford Lincoln to work their magic. They will always go above and beyond to make sur You always know when your vehicle needs service, you can trust Dana Ford Lincoln to work their magic. They will always go above and beyond to make sure you are completely satisfied. More

I would like to commend Besa Grajqevci, Service Advisor. I would like to commend Besa Grajqevci, Service Advisor, at Dana Ford Lincoln, Staten Island, NY. She is very knowledgable, pleasant and experienced I would like to commend Besa Grajqevci, Service Advisor, at Dana Ford Lincoln, Staten Island, NY. She is very knowledgable, pleasant and experienced in all aspects of cars. She was helpful in explaining the problems I was experiencing with my Ford Explorer. She kept me informed about the progress being made with repairs to my car. When I picked up my car, I was extremely pleased with results. My Explorer feels like a new vehicle thanks to Besa. She is an asset to Dana Ford Lincoln. More

A Joke 2 plus days and my car has not been looked at by mechanic. Was told sometimes it takes 2 weeks!!! Spoke to so called Service director and he said we a 2 plus days and my car has not been looked at by mechanic. Was told sometimes it takes 2 weeks!!! Spoke to so called Service director and he said we are very busy and number one in the nation and if I don't want to wait take car Back. I owed 10 plus Ford vehicles never bought any from them and when I told him that he said that ok we don't need your sale. Nice I live 3 miles from them and I don't know anyone who has had a pleasurable experience. More

Just Don't Do It. My first review was unethically removed, but as my car goes back today (to a different dealership thank God), It's only fitting to walk you through my My first review was unethically removed, but as my car goes back today (to a different dealership thank God), It's only fitting to walk you through my entire 2 and half year lease from Dana Ford. I'm going to list all my experience in bullet points, as it would come out to a short novel otherwise... Day 1 after buying the car, I call to see when registration is being sent: I was told both salesmen quit. Soon after, a tire needed replacing. Upon buying the car, I was told my tires and wheels were fully covered for ANY Ford dealership. Guess what? They snuck in a 3rd party warranty, forcing me to come back to their dealership for any repairs. Later that year, I needed a wheel replaced. I was told it would take 1 day. 3 days later, they still didn't have it fixed, and I was being LIED to by 2 different employers at the dealership. Each telling me my wheel was undergoing something different. NOTE: I was a college student, and this was my ONLY car. Throughout the next year, employees I was trying so desperately to work with continued to be FIRED, leaving me with NO connection to anyone in the dealership, time after time and again. I noticed a strange popping sound coming from the steering column of my car, so I took it in to Dana (Unfortunately). This is where they took the car, and kept it for OVER A WEEK. They REMOVED the steering column, but could not figure out what was going on... so they put everything back in, and handed me an even more broken car. PLEASE UNDERSATND WHERE I'M COMING FROM. The first day they took the car in, they told me it will be fixed THAT DAY. I waited in the dealership for EIGHT hours. I missed a full day of work, and class, and had to have someone pick me up, even though they really couldn't. This is where I met other disgruntled customers, and heard their stories. My first review on this website ended here, before it was removed unethically. I was approached by the dealership, and they asked me to come in and see if there was anything they could do to help (they wanted me to take down my review). They put me in my car with the "mastertechnician" (lol)... We drove around Staten Island, while he showed me pictures of his motorcycle, and girls he likes (while he was driving). I was asked that same day, oh so kindly, to remove my review. I DECLINED AND IT WAS REMOVED ANYWAY. All of this is only the main points that make Dana Ford a MUST AVOID. I don't care how many positive reviews they're getting. Stay away. Did you know Dana Ford uses their "New Giant Dealership" as a selling point, when someone was actually killed during construction? Going into this dealership in my early twenties literally changed the person I am today. I simply did not think xxxx of this nature existed in the front lines of local business. I HOPED that it was reserved for top tier politicians, and sociopaths, but I was very wrong. More

Much much better experience this time I must say this time around it was a good experience here today. Everyone was helpful and I was out fast. They replace the battery and ordered the rub I must say this time around it was a good experience here today. Everyone was helpful and I was out fast. They replace the battery and ordered the rubber in my sunroof track. Thank you again Anthony Fallacaro! More

Disaster Multiple unfixed problems.faulty parts sold and unproffesional service.got overcharged for parts installed that didnt work and they broke other aspect Multiple unfixed problems.faulty parts sold and unproffesional service.got overcharged for parts installed that didnt work and they broke other aspects while pretending to repair. More

6 weeks and still not fixed Took my car for repair on May 17. After about 6 weeks, car still the same and not fixed. Charged me for idler pulley and alignment, but original prob Took my car for repair on May 17. After about 6 weeks, car still the same and not fixed. Charged me for idler pulley and alignment, but original problem still not resolved. After contacting Ford corporate offices, dealer seemed pissed off and didn't return calls . so picked up my car June 24 and took it to another Ford dealer. Tom's Ford diagnosed problem in transmission and quickly repaired car. Avoid Dana and take your car to a real dealer More