Dana Ford Lincoln - Service Center

THE SERVICE DEPARTMENT SUCKS ! At Dana ford in Staten Island the service department's SUCKS , all they do is BS you and tell you stories upon stories they are not professional they At Dana ford in Staten Island the service department's SUCKS , all they do is BS you and tell you stories upon stories they are not professional they never called back and they lie to the customers so I highly recommend that you do not use their service department ! More

Service Dept I bought my 2011 Ford explore in for service where I explained to Service manager Todd nigh .That I was going on vacation in two days and needed my I bought my 2011 Ford explore in for service where I explained to Service manager Todd nigh .That I was going on vacation in two days and needed my vehicle repaired in order to take this vacation .Todd told me to bring in the vehicle the next day I did this and I asked to have it assigned to Service advisor Jeff Pikarsky Who I have dealt with in the past when bringing my vehicle in for service.Jeff went all out to get me back in my vehicle so that I would be able to go on my vacation .He had my vehicle inspected the next day by day service tech who also acted very professionally and correctly diagnose problem with the vehicle. After this was DAwN Todd and Jeff went to work seeing that the parts were ordered and the repair was done as quickly as possible to my surprise I got a phone call from Jeff the following day indicating that my vehicle was repaired and ready for pick up due to their combined effort to get me back on the road . My vacation was only delayed by one day and I was extremely pleased with the professionalism and integrity shown by Todd and Jeff . I would highly recommend anyone experiencing problems with their Ford vehicle take it to Dana Ford for service thank you Todd and Jeff once again for everything the two of you are an asset to Dana Ford and it is my hope that you both be recognized for this sincerely Joe PALOMBO More

Service was quick and easy I have been going to Dana for years, and the service keeps getting better. They always show respect towards theirs customers. The service department a I have been going to Dana for years, and the service keeps getting better. They always show respect towards theirs customers. The service department and lounge area is always clean and airy. More

Wonderful service department! I dropped my car off for service and I wasn't able to pick up my vehicle before the service department closed. Patti in the service department arrange I dropped my car off for service and I wasn't able to pick up my vehicle before the service department closed. Patti in the service department arranged for me to pick up my vehicle after the service department was closed. When I came into the dealership, she brought me to the cashier who had my keys and paperwork. She introduced me to a salesman by the name of Vinny Langilotti, whom I had a great experience with as well. I highly recommend this dealership! More

Besa Grajqevci Besa was extremely rude, and unprofessional. Rather than trying to provide service for mine and my husbands vehicle, she was trying to service my husb Besa was extremely rude, and unprofessional. Rather than trying to provide service for mine and my husbands vehicle, she was trying to service my husband instead. Anytime she received new information about the status of our car she chose not to share it with me but only with my husband. While in the waiting room she approached me to let me know that she was looking for my husband to talk to him. At the time he stepped outside to make a job related call. I told her that and we would find her when he came back so we can get the update together. Instead she insisted that she speak to him in private and chased him down outside cause she's use to "walking the floor", her words not mine. The entire time she was rude and had an attitude with me and being flirtatious with my husband. And to make matters worse before we left, my husband was walking in front of me and she decides to cut me off and inappropriately touched him and interlocked her arm unto his as if they were a couple. I told her never touch my husband again. But what I should have done was tell her manager since he was right there, so he could know just what she had done. All this would show if you check the cameras for Friday April 28,2017. I was baffled by how this woman could be hired to work at the dealership when she was acting In such a grotesque manner. I was appalled and not to mention disrespected and my husband was sexually harassed for which made him uncomfortable. I hope that no one else has to deal with her unprofessionalism and that her management will deal with her accordingly like they would if a man would have done this. Warning to all couples getting there car serviced avoid Besa at all costs. And men don't let her get away with sexually harassing you, no one should have to endure that type of behavior. More

Service Advisor Chuck in service is always willing to listen , and go the extra mile to assist with my concerns, regarding my leased MKX . This is my third Lincoln fr Chuck in service is always willing to listen , and go the extra mile to assist with my concerns, regarding my leased MKX . This is my third Lincoln from Dana , and should I get a fourth Lincoln , it will be from Dana, because of employees like Chuck. Thank you Chuck. Thank you for everything. You and Anthony make me feel like a friend, not just another customer. More

Great experience Very thankful for Anthony Fallacaro and Besa. They exceeded my expectations and went above and beyond to make sure I was satisfied. I will never go an Very thankful for Anthony Fallacaro and Besa. They exceeded my expectations and went above and beyond to make sure I was satisfied. I will never go anywhere else More

Bad Experience Worst Experience. Glen Mahoney the most unprofessional manager I ever met. After my car is in your shop for over two months and i'm explaining my fr Worst Experience. Glen Mahoney the most unprofessional manager I ever met. After my car is in your shop for over two months and i'm explaining my frustrations, you tell me you don't want to hear attitude. Are you serious? I'm paying car insurance for two months on a car I don't have and you want to charge me $30 for gas on something you never fixed. Really? You need to take a course in humility or even sit with Todd who was WAY more professional then you. At least he understood my frustrations and was not rude at all. It doesn't surprise me you got the lowest rating of all the employees at Dana Ford. More