Dana Ford Lincoln - Service Center

worst service department ! shut my business down for three days for a minor fix! had to go pick up my truck without getting fixed! and I had an appointment . and its a brsnd n ! shut my business down for three days for a minor fix! had to go pick up my truck without getting fixed! and I had an appointment . and its a brsnd new van bought three months ago from them More

Joe is the STAR at Dana Service I've had a few issues over the past 18 years at the service dept here but the ONLY thing that continues to bring me back is Joe Sansonetti, their seni I've had a few issues over the past 18 years at the service dept here but the ONLY thing that continues to bring me back is Joe Sansonetti, their senior service advisor. He always goes out of his way to make the experience tolerable. Thanks Joe and I hope Todd and Jimmy know what they have in you. More

Came in for a recall on my car, came back overheating. Brought car in for a recall on the steering linkage. When fixed, I noticed the temperature gauge was way over in the red zone, the check engine light Brought car in for a recall on the steering linkage. When fixed, I noticed the temperature gauge was way over in the red zone, the check engine light was on, as was the temperature warning lights. Car was pinging and boiling over. Was told the porters drive the cars and don't know anything about cars. Wanted to charge me $700 for a cooling fan. Puhan and Fallacaro were of no help. Is this how you treat a customers car? Give it back to the customer overheating? PS the steering linkage is still acting up....their answer? Leave it, Maybe you need other work done to it. Be forewarned, these guys are incompetent. Go elsewhere. More

Ripped Tire One of the tires on my 2015 red Ford Mustang was ripped against a curb.. I wasn't sure what to do so I called Bobby Ingrassia who as usual was very po One of the tires on my 2015 red Ford Mustang was ripped against a curb.. I wasn't sure what to do so I called Bobby Ingrassia who as usual was very polite and helpful. He assisted me to get the car towed to Ford within an hour of the incident. Bobby is always available and willing to help me!! I am treated as if I am a family member !! My car needed a new tire. Anthony the service manager was so helpful to facilitate my car getting fixed to my satisfaction. Mike Matthew was so sweet and helpful. He went out of his way to help me when I was picking up the car. Tammy was very polite and tried very hard to please me. I buy all my cars at Dana and it is the excellent service and personal care that you don't get anywhere except Dana !!! More

Excellent Service I saw an icon in the dashboard indicating a low pressure in tires. I called at 7:00am and was able to get the car in and fixed. Service Attendant was I saw an icon in the dashboard indicating a low pressure in tires. I called at 7:00am and was able to get the car in and fixed. Service Attendant was friendly and had a great Philosophy "an eye for an eye will make the world blind" More

Ford Fusion I came into the dealership for my first service visit with my new car. I was greeted by my Salesperson Shaunna and she walked me to service and introd I came into the dealership for my first service visit with my new car. I was greeted by my Salesperson Shaunna and she walked me to service and introduced me to Joe. They both went above and beyond to make sure that I was out in a timely fashion and that I was happy. Thank you Joe, and Shaunna! More

Lincoln service 8/11/16 Our Lincoln truck failed to start Thursday afternnon.Naturally,our first (and only) call was to Chuck Puhan at Dana Lincoln service.And,as usual,the o Our Lincoln truck failed to start Thursday afternnon.Naturally,our first (and only) call was to Chuck Puhan at Dana Lincoln service.And,as usual,the one call was all that was necessary. Lincoln road service came promptly,jump started the truck,enabling us to get to Dana. Chuck was his usual,"all over the problem" self,made sure we were taken care of quickly,and back on the road as soon as possible. What impresses my wife and I the most,however,was the fact that we've had the truck for 2 years. You would think that the early,"let's impress the new customer" approach would have worn off by now.IT HAS NOT.Chuck is as attentive now as he was when we first purchased the vehicle. We find this continuing quality of care quite remarkable. Going forward,because of Chuck's efforts,the decision to stay a Dana customer will be an easy one. Judy and Dan Stevens More