Dana Ford Lincoln - Service Center

SYNC Service call I went to Dana to speak to my Sales Rep Anthony G only to find out that he is no longer employed there. I was not very happy about this as I have work I went to Dana to speak to my Sales Rep Anthony G only to find out that he is no longer employed there. I was not very happy about this as I have worked with him for a long time and built a trust in him. While I was there I spoke to Chuck Puhan about SYNC problem and he said bring the car in tomorrow and with that immediately set me up with a Brand New loaner car. Brought the car there the next day and in a short time the SYNC was fixed and I had my MKZ back. Thanks Chuck you are always helpful More

service on car which i purchased there in 2009 I needed my directional signal fixed and found out there was a recall. I brought my car in, and was offered to wait no more than 2 hours, it was less I needed my directional signal fixed and found out there was a recall. I brought my car in, and was offered to wait no more than 2 hours, it was less than that. Its a pleasant place to wait and they make sure i get all my points and extras too. More

Always Superb Service This service center is by far the best I've ever experienced. Every time you walk into the service center you feel like your visiting Family. Servic This service center is by far the best I've ever experienced. Every time you walk into the service center you feel like your visiting Family. Service specialist Charles Puhan goes above and beyond to ensure that my experience with Lincoln meets every expectation I have. He is a true asset and Lincoln should be honored to have an employee take such pride in his work. Charles is a true pleasure to deal with and an excellent service specialist. More

Service dept. Dana Center is an excellent and professional service Center and I was lucky to be serviced by Jamie Liga. Thank you very much my friend Jamie. Nagy Mo Dana Center is an excellent and professional service Center and I was lucky to be serviced by Jamie Liga. Thank you very much my friend Jamie. Nagy Mohamed More

1 week of hassle After bringing my car in to dana ford service on Thursday February 11th I received the car back on Wednesday February 17th. All that needed to be done After bringing my car in to dana ford service on Thursday February 11th I received the car back on Wednesday February 17th. All that needed to be done was tire pressure sensor reset, horn to be fixed, and noise when turning the steering wheel. I called several times for updates and was promised a call back on more than 5 occasions, finally on the 6th attempt I received a phone call back, this was over the course of 4 days. After finally getting my car back and getting home, I noticed that the bumper wasnt fully on. They forgot to put retaining screws into the wheel well liner and under the bumper causing the liner to drag and scrape my tire. After calling about this I was told to come in within 30 minutes and it will be taken care of right away. I came in and was told it will be an hour or two to put in the 6 screws missing. I said thats ridiculous and asked them for the screws and that I would do it myself. They happily provided me with the screws and I laid on the floor in the service center screwing in these screws by hand. Oh and they promised that the techs checked the fluid level but the anti freeze was never refilled so I had them do that when I came back as well. In summary this experience was on the level of some shady mechanic and not something one would expect from a dealership. More

Excellent experience My first visit. Had an appointment was taken on time. Comfortable waiting area with clean rest room. Easy checkout. I was worried because I did not pu My first visit. Had an appointment was taken on time. Comfortable waiting area with clean rest room. Easy checkout. I was worried because I did not purchase my car at Dana but they were professional and courteous More

oil change, tire rotation, check levels,sync phone When I arrived the tech said 45 min, It was more like 1 1/2 hrs. So now after 45 Im watching the clock.I really didnt expect the car in 45min but tha When I arrived the tech said 45 min, It was more like 1 1/2 hrs. So now after 45 Im watching the clock.I really didnt expect the car in 45min but that is the point.Late arrival you can get anywhere even at ford However I really like the car wash with service,and your waiting area, large enough so you dont feel like your on top of the other customers, instead its bright, airy, coffee available , you can charge your phone or i pad while you wait very nice,comfortable More

Great Service advisor Jamie was very good in communicating to me what the concerns were with my Ford Escape,worked out a plan to rectify the situation, although didn't an Jamie was very good in communicating to me what the concerns were with my Ford Escape,worked out a plan to rectify the situation, although didn't anticipate the money I had to spend with this service ,I'm completely satisfied with the outcome thank you for your courteously and putting me in a loaner until my truck was ready More

Good service. I have been buying cars from Dana for the past decade. I have leased 4 cars and bought 1 and never had a problem. Recently I had an issue with damage I have been buying cars from Dana for the past decade. I have leased 4 cars and bought 1 and never had a problem. Recently I had an issue with damage to my bumper, but it has since been resolved. More

Enjoyed A Fine Cup of Coffee While Getting Some Email Out Dana Ford has become my go to dealer for all my Ford service needs. I have had nothing but satisfying and positive results whenever I bring my vehicle Dana Ford has become my go to dealer for all my Ford service needs. I have had nothing but satisfying and positive results whenever I bring my vehicle in for service or repair. The staff is outstanding from the professionals who politely answer the phone and schedule appointments to everyone of the service advisors I have had the pleasure of dealing with. Yesterday I met Anthony, but on previous visits I have dealt with Joe, Charles and Jeff. They all have done an excellent job keeping me informed and updated on all repairs and needed service work. Kudos to all the mechanics and assorted service personnel as they have made expert one and done repairs every time. I have to thank Charles especially for enrolling me in the service rewards program. I highly recommend this program. Called just before noon yesterday to inquire if I could get an oil change, spoke to someone who said no problem even though I couldn't get there until 1pm. Once I got checked in, I went to the customer lounge and made a coffee. I did some work on my laptop and fired off a couple of emails in an hour. It was then I went to stretch my legs and get some air out front. Stepping outside I noticed an Explorer just like mine, same color, but much nicer, being parked out front. Wait.... it was mine, Thanks courtesy wash for erasing winter storm Jonah, it was crusted in salt when I brought it in. Now for the best part. I went to the service desk to pay and get my keys, Bonus I had a complimentary oil change coming via the rewards program. It does not get any better than that. You may not always be out in an hour as I was but the desired results of a well maintained and repaired vehicle has added up to all my travels in that Ford being trouble-free and Dana Ford Service is one of the top reasons for that. More