Dana Ford Lincoln - Service Center

Excelent service This is not the first time I've had my Lincoln Navigator serviced at Dana. Their service exceeds my expectations particularly since the new center has This is not the first time I've had my Lincoln Navigator serviced at Dana. Their service exceeds my expectations particularly since the new center has opened. My vehicle had to be held for the repairs and I was offered a loaner vehicle. The repair was extensive and it took 5 days. However I was completely satisfied with the results and the service adviser (Anthony Fallaca) kept me advised as to the progress being made. Could not have been more happy. More

Jamie LIga is an asset for Dana My first experience (2 years ago) with Dana left me with a bad feeling about them. My car was 2 months old (purchased at another dealership) I was tre My first experience (2 years ago) with Dana left me with a bad feeling about them. My car was 2 months old (purchased at another dealership) I was treated poorly by a young lady. This time it was a completely different experience. My engine light went on so I went to Dana. I had a doctor's appointment in Great Neck at 11:15 for a medical procedure which I could not cancel. Jamie Liga took care of my situation with professionalism and showed a sincere concern for my problem. Not only did he fix the engine light problem but he also had the recall taken care of at the same time. I was willing to return at another date for the recall..I was out of Dana by 10:10 and luckily for me there was light traffic and I was on time for my procedure. I feel that Dana has improved and I will return in the future. More

service The service was quick and explained completly before work was done. Arty was a great service person. It was nice to have a shuttle this made it easy The service was quick and explained completly before work was done. Arty was a great service person. It was nice to have a shuttle this made it easy to get home and back to the dealer. Thank You Margaret Grandstaff More

quick and easy The service rep handled the paperwork quickly and it made the experience very easy. I was in and out of the dealership in a very short time. The service rep handled the paperwork quickly and it made the experience very easy. I was in and out of the dealership in a very short time. More

very good Experience I was met by Charles Puhan who addressed all my concerns. He seemed to be very knowledgeable about the situation of the welcome lights malfunction. I was met by Charles Puhan who addressed all my concerns. He seemed to be very knowledgeable about the situation of the welcome lights malfunction. The next step was to get the car to duplicate situation. Well to no avail the situation could not be duplicated. I was told when the car was ready that a valet would pick me up because, I had no way to get there. I fell please that DANA went the extra mile to try to solve my problem and made it easy for me to get there Mark kaufman More

Emergenct,unscheduled Lincoln service visit My wife's Lincoln truck brakes developed a "screetching" sound when fully depressed.Brakes are not something to fool around with,so we drove straight My wife's Lincoln truck brakes developed a "screetching" sound when fully depressed.Brakes are not something to fool around with,so we drove straight to Lincoln service on Monday,9/28/15.No advance call was made,we had no appointment,we just showed up.Mr.Charles Puhan greeted us,as if he were waiting for us to arrive,never mentioning that we didn't call.He could not have been more courteous or helpful.He listened to the noise,agreed there was an issue,explained what he thought it was-and then got the repair done the very same day.He also,even though we arrived in two vehicles,volunteered a loaner,or rides both to our home and then back to the dealership when the repair was completed.The truck is now perfect,and there was no stress involved in reaching that point,thanks to Charles.Service such as this is why we stick with the Dana dealership.Not bad for a Monday... More

An excellent experience at Dana's Service Center I'm always impressed with the level of service that Charles Punan always provides me with at Dana's. From the moment you walk into the service center I'm always impressed with the level of service that Charles Punan always provides me with at Dana's. From the moment you walk into the service center you feel like part of the Dana Family and know they care about any issue your car is having. They take great pride in getting you back into your vehicle ASAP. Thanks Charles for always providing me with an excellent experience. More

Great Service Very impressed with knowledge, experience & courtesy of Chuck Puhan and Anthony Fallaca. These two men are very professional and know what customer s Very impressed with knowledge, experience & courtesy of Chuck Puhan and Anthony Fallaca. These two men are very professional and know what customer service means, They have made my visits very pleasant. More

maintenance Brought my car in for routine oil change and to check my brakes and tires. Artie was right on top of my car like it was his own. Artie gave me a gre Brought my car in for routine oil change and to check my brakes and tires. Artie was right on top of my car like it was his own. Artie gave me a great deal and had me in and out. I highly recommend Artie and his team of professionals. More

25000 mile check up Jeff attended to my maintenance check up professionally and courteously. He also services my husband previously with the same professionalism. An Jeff attended to my maintenance check up professionally and courteously. He also services my husband previously with the same professionalism. An asset to your business for sure. More