Dana Ford Lincoln - Service Center

Horrible I would have given them 0 Stars if possible. On November 25th I experience my worst car buying experience ever. After only looking at one vehicle a I would have given them 0 Stars if possible. On November 25th I experience my worst car buying experience ever. After only looking at one vehicle and driving it(took a total of 20 minutes), I told the salesman that I would like to proceed buying that one(2011 Ford F150) ..keep in mind I did zero haggling...I specifically asked NOT to have my credit ran as I was going to go through USAA. I was seated in his "office" area in the Lincoln side. I do not know the name of my salesman because he quickly told me he had a sickness and the he had to leave. He turned me over to someone else who was supposed to help me. Before he left I asked him to confirm that they received the loan paperwork from USAA as it was being faxed. I never heard back from him. I was asked however to move from the Lincoln office to the Ford side by a different person. I was in one of the sales cubicles for FORD for about 10 minutes when yet another salesman asked me to move to the "bullpen" area. I said sure, but...can someone please confirm my USAA paperwork made it through. They said they would check and escorted me to the bullpen area. Never heard back from that gentleman about USAA. About 30 minutes later a finance guy comes up to me and says that he can beat my USAA rate...I found this odd since he surely never ran my credit report since I specifically asked them not to...but bottom line I said "no", I would feel better just using USAA. (Later I found out that they ran my credit report 10 times completely hurting that part of my score). 10 minutes later the finance person comes back and says that if I go with the USAA method, I won't be able to buy the car today. I found this really absurd and told him "fine, I guess your dealership is the only dealership that has this dilemma" and I prepared my stuff to depart. A Finance Manager quickly found me and said that "yes" they can do the USAA method. I then stayed in the bullpen area for another 2 hours straight with no one even checking on me. NO TV in that area...just tables and chairs where I got to hear salesman talk to other customers about their private stuff, a DANA SALESMAN complain to another salesman for about 20 minutes on the fact that he wasn't doing anything that day because he heard he was going to get fired anyway....At this point I decided to go get something to eat since it didn't look like they were going to get to me any time soon, so I packed up my things to go eat...in which a salesman came running after me when I made it outside and told me "they had been looking for me because I was next"...yeah right. I could then go on to add they stupidity that followed based off the insurance that I had already switched over....but why bother. SO HERE IS THE REST OF THE STORY. THEY NEVER PROPERLY SUBMITTED MY PAPERWORK, SENT ME THE TITLE. I NOW HAVE THE TRUCK, THE TITLE, BUT NOOOOO LOAN. I FOUND THIS OUT WHEN I TRIED TO PAY THE LOAN THAT DOESN'T EXIST. SO ON THE 26TH OF DECEMBER I CALLED TO HAVE THIS RECTIFIED. I CALLED THE FIRST TIME, NO ONE CALLED ME BACK. I CALLED THE SECOND TIME, GOT AHOLD OF A SALES MANAGER WHO WAS SUPRISED BY THE SITUATION, AND WAS GOING TO GET BACK TO ME QUICKLY. TWO HOURS LATER, I CALLED BACK BECAUSE I HADN'T HEARD ANYTHING. THE RECEPTIONIST TOLD ME THAT THE SAME SALES MANAGER SAID HE KNOWS ABOUT THE PROBLEM AND WILL CALL ME BACK. IT IS NOW THE 15TH OF JANUARY...AND I HAVE STILL NOT RECIEVED A PHONE CALL. ARE YOU KIDDING ME!!!! More

Dana Lincoln service Knowing Maureen Tucci is there,and knowing she always has our safety,comfort and convenience as her highest priorities,makes buying at Dana an automat Knowing Maureen Tucci is there,and knowing she always has our safety,comfort and convenience as her highest priorities,makes buying at Dana an automatic,easy decision.A great service department means everything. Our current Lincoln is another in a long series of either purchases or leases from Dana,and we wouldn't think of using any other dealership or driving any other brand. Peace of mind is critical,and Dana Lincoln and Maureen provide that. Judy and Dan S. More

"The Best Service" Great experience as always with Dana ford. Presently own three Fords that I purchased from them. Besides the best prices, the service is by far the Great experience as always with Dana ford. Presently own three Fords that I purchased from them. Besides the best prices, the service is by far the best.. I had a small problem with my edge last week. My appointment was for today. Within three hours car was finished , washed and ready to go.... Thanks Again, Jamie liga for all of your help. More

Outsanding I was in on Dec 26th for the works and to just make sure my brakes were ok (I wasn't have any issues with them). Alexsandra greeted me with a big smil I was in on Dec 26th for the works and to just make sure my brakes were ok (I wasn't have any issues with them). Alexsandra greeted me with a big smile and a cherry can do attitude. She took my information and showed me were I could wait while my car was being serviced. Alexsandra informed me that the service tech was recommending new tires for my vehicle, took me to my vehicle to explain and show me how low the tread was. I gave her the ok for 4 tires and she offered me complementary ride home. She called and let me know when the tires came in and also when my vehicle was finished. It was a fantastic experience dealing with Alexsandra and I will recommend her and Dana motors to all my family and friends. She is a great credit to Dana Motors. . More

Great experience & Customer Service Matthew Azriel is very personable, and he was the best service writer that I've ever dealt with. He was very caring and considerate of the length of Matthew Azriel is very personable, and he was the best service writer that I've ever dealt with. He was very caring and considerate of the length of time that I needed the vehicle to be finished in service. More