Dana Ford Lincoln - Service Center

Annoyed but. Whatever! I can say Alexsandra Velasquez my service rep was very nice and friendly even tho my 2013 Ford Edge is not the what I had expected but I guess there's I can say Alexsandra Velasquez my service rep was very nice and friendly even tho my 2013 Ford Edge is not the what I had expected but I guess there's always going to be problems with a man made item. My Tech James was very knowledgeable with the vehicle and all its recall problems. So at least that was a relief to know what's going on. More

Knowledge and kindness of the staff Steve Conti and Joe Bogigian are very informative with their knowledge of the vehicles. I am happy to say that this is our third car with Dana and ha Steve Conti and Joe Bogigian are very informative with their knowledge of the vehicles. I am happy to say that this is our third car with Dana and have developed a relationship with Lincoln and now Ford. Their responsiveness has been wonderful. Thank you More

took my car in to be fix When I get there Chuck welcome me he was very helpful with everything and he took care of us.if you need ever service in Lincoln Go see Chuck he is t When I get there Chuck welcome me he was very helpful with everything and he took care of us.if you need ever service in Lincoln Go see Chuck he is the best service person there More

Parts and Service The service was quick and very thorough. The customer service department were very friendly and helpful. Particularly, Alexsandra Velasquez was very p The service was quick and very thorough. The customer service department were very friendly and helpful. Particularly, Alexsandra Velasquez was very professional and courteous. She made diligent efforts to help me with my vehicle with the recall plus some additional problems. The situation has been rectified thanks to her professionalism. Keep up the great work and thanks again for making me feel at home! More

Best service experience ever! I bought a certified pre owned Lincoln from Dana this past summer and I had arranged a service appointment to rectify some minor issues. The gentleman I bought a certified pre owned Lincoln from Dana this past summer and I had arranged a service appointment to rectify some minor issues. The gentleman who assisted me was Chuck Puhan, who was very knowledgeable, friendly , helpful and provided me excellent service despite the fact I was more than a half an hour late for my appointment! He and the rest of the Dana staff provide the kind of service that I haven't seen in a car dealership since the seventies when I was a teenager and used to go with my dad for his quarterly services. I would and do recommend Dana to all I meet who are looking for a vehicle and particularly Chuck who assisted me due to my disablilty and did all he could to make sure I was comfortable and satisfied. More

Good Customer Service I beleive between Jessica and Elliot really went out of the way to take care of my wife and i and part of this service we received, we continue to be I beleive between Jessica and Elliot really went out of the way to take care of my wife and i and part of this service we received, we continue to be part of Ford family.It is a good thing to see team work between mangerment and worker.Jessica should be part of mangerment she really have good people skills. More

Repair on my wife's MKZ Did not have an appt to have some issues fixed with my wifes MKZ. Dealer got me in that day and ordered parts for the vehicle. Dealer told me the pa Did not have an appt to have some issues fixed with my wifes MKZ. Dealer got me in that day and ordered parts for the vehicle. Dealer told me the parts would have to be ordered and vehicle will need to be dropped off...so I dropped off vehicle, they gave me a free Lincoln loaner, and my car was fixed in a few days. Very easy transaction and excellent communication from my service specialist...thank you!! More

Best service experience Went here for the first time and Alex treated me like a long time loyal customer. She got me in and out in an hour. One of the best service experience Went here for the first time and Alex treated me like a long time loyal customer. She got me in and out in an hour. One of the best service experience ever More

Service on my Ford Escape I had my car serviced today for some recall items. I wanted to say that the service was wonderful and that my experience was all good. Alexsandra Vela I had my car serviced today for some recall items. I wanted to say that the service was wonderful and that my experience was all good. Alexsandra Velasquez was a real pleasure to work with, she was courteious, professional, and very knowledgeable. I definitely will be going to Dana to service car again. Keep up the great work Alexsandra and thanks again for all your help. What apleasure. More