Dana Ford Lincoln - Service Center

My 2007 Mustang GT was having transmission issues one morning. I was only able to drive 15mph (DR1) and was very frustrated over the whole ordeal. I had called Dana Ford, because I had bought my car ther morning. I was only able to drive 15mph (DR1) and was very frustrated over the whole ordeal. I had called Dana Ford, because I had bought my car there and I was the right call. The next day I had my car towed over there and had finally met Joe Dunn in person. He was friendly and was very respectful. I received my car four days later and it was like I had just bought it. Mr. Dunn took the time to explain the problem as well as how it was fixed. He also told me his concerns involving some front end work that I need. I will definitely be bringing my car back for service. Thank you, Don Isoldi, Jr. More

I brought my truck in for service and was very satisfied with the overall experience. My transaction was handled by Mr. Joe Dunn. The work was done in a timely and professional manner. Mr. Dunn kept me upda with the overall experience. My transaction was handled by Mr. Joe Dunn. The work was done in a timely and professional manner. Mr. Dunn kept me updated on the progress of my service and the work was completed in the time frame promised. More

I have dealt with Tom Ciranni, in the service dept. before - he is courteous and his professionalism is an asset to "Danna" It's a pleasure to deal with service people like him. before - he is courteous and his professionalism is an asset to "Danna" It's a pleasure to deal with service people like him. More

I was driving with my newborn when my Ford Fusion started smoking and making grinding noises. I brought the car to Dana and dealt with Joe Dunn. Joe called me right away to explain what was wrong with the ve smoking and making grinding noises. I brought the car to Dana and dealt with Joe Dunn. Joe called me right away to explain what was wrong with the vehicle and had the car ready for me to pick up in 1 day! I was amazed. I was on my way to go rent a vehicle at Enterprise and didn't have to because the service Dana provided was so quick. Joe was a true professional and was always courteous and polite when I called to ask questions. He explained everything in detail and was reassuring. As far as customer service goes, I would deal with Joe a million times over! I am glad that I can trust in someone for the safety of me and my newborn daughter...and do it with a smile and fast! More

I brought in my 2002 Taurus for an estimate on some servicing. Dana Ford was nice enough to run through each item and price up all the work. I decided to proceed with the most important item due to my servicing. Dana Ford was nice enough to run through each item and price up all the work. I decided to proceed with the most important item due to my budget. While waiting a few days for the car to be completed, I called another Ford service center, just to price shop. They quoted the same work for 30% less. When I picked up the car, I told the guys at the shop about what I learned, but also stated I agreed to the work and the price. Ford customer service called me as a follow up (which was refreshing). I also converyed my only complaint.. the work was a little pricey. Remember, I had already paid, and was not expecting anything to come of this. So, I was very surprised when I received a voicemail from the head of Dana Service, Rich Durgin. At this point, I realized that Dana, and Ford, were pretty serious about customer satisfaction. I called three other Ford dealer's service departments to quote the work. I wanted to ensure I had accurate quotes. I finally spoke to Rich. I conveyed my incredible satisfaction with the work, and his staff. I also told him I had called a few other dealers just to make sure I wasn't completely off base. I also confirmed with him that I paid what I had agreed to, and was not expecting all this hoopla. Rich explained how important complete customer satisfaction is, so he reviewed my invoice and proceeded to offer to fix another item on the list on him. I was stunned. Dana proceeded to replace both front brakes (with he better pads and rotors) and installed a new horn. Dealer service centers had come to get a bad rap. I am here to tell you to not believe the hype. Dana Ford of Staten Island, their service team, and Rich Durgin are serious about ensuring that everyone leaves completely satisfied. And, in my case, he has gained another loyal customer. More