Danbury Hyundai

Carlos professional attitude allows informative and easy discussion. Always putting the customers needs as the first priority is felt through the entire experience. discussion. Always putting the customers needs as the first priority is felt through the entire experience. More

I called Danbury Hyundai mid October to have my oil changed & mainly to have them take a look & see why the heat/defrost was not working. I have used them since I bought my Tucson in 2016. Every time I changed & mainly to have them take a look & see why the heat/defrost was not working. I have used them since I bought my Tucson in 2016. Every time I call for servicing in the last year or so they can not seem to fit me in even for an oil change for a few wks time. While this is very annoying I expected it. But the person who answered the call in the service dept let me know they could not possibly fit me in until Dec 8th. After a bit of carrying on since I found this unacceptable as the cold weather was coming he said he would check with the manager. Comes back on the phone to let me know that this is the soonest available. I scheduled the service for 12/11 having felt I had no choice & this was my day off & I would have to wait for the car no matter how long as they do not supply loaner cars. That is if they could even fix it that day. Which I now know would probably not have been possible because it’s likely they would have had to order the part. Seems it was an involved repair. How do I know this??? Because with the cold weather & frost I couldn’t wait & so found an excellent garage who’s mechanic looked at it, ordered the part & fixed it all within a 5 day period. Now with this kind of service at Hyundai (which is not the 1st time) why would I buy another vehicle from them even though they continue to send me mailings & emails to buy my Tucson & sell me something new. Highly unlikely I would use this dealership again. More

The dealer was very accommodating in getting my vehicle to me once everything was taken care of. to me once everything was taken care of. More

Carlos made our whole experience very easy. I’ve dealt with a number of dealerships and sales associates, Carlos is definitely the best. He made us feel heard, appreciated, and respected, which I’ve dealt with a number of dealerships and sales associates, Carlos is definitely the best. He made us feel heard, appreciated, and respected, which is surprisingly hard in this industry apparently. Very straight forward, no games. Am looking forward to working with him again in the future! More

Stay far away from Danbury Hyundai. The service department is a joke. Dropped my car off on 9/1/22 and forced to take it back on 9/25/23. New service manager there, Jay, well he calls The service department is a joke. Dropped my car off on 9/1/22 and forced to take it back on 9/25/23. New service manager there, Jay, well he calls himself a manager lies, mistreats, dances around any questions regarding the work they were supposed to have done along with speaking badly about past manager and techs. They kept my car for 12 & 1/2 months for replacement of 2 major components to find out only 1 part was needed, so they now say, just to get my car out of their lot. The claim adjuster from my extended warranty company along with Hyundai’s mechanic identified the other part was needed. Jay came to Danbury in March. Wanted to get all the cars that had been sitting in the lot for months on end for service back to the owners because it didnt look good for them. Jay stated my car never needed to 2nd part. So I guess he was basically saying the adjuster and his mechanic didnt know what they were talking about?!?! I asked 4 times in person, by phone, email and text and they have neglected to provide me in writing that my car didnt need the other part. I don’t feel safe driving the car. They either dont want to admit to any error or they are hiding something about my vehicle and certainly don’t want the liability. But thats ok because I have a recorded call with Jay saying my car didnt need the part in the event a major issue should happen. They replaced brakes, filters, did a front end alignment, detailed the car and a full tank of gas for $0. That was a nice thing to do but it was a cover up because they never finished or intended on finishing the work!! They also had the nerve to say they replaced my battery, you didnt nor did the battery need to be replaced because it was only a year old. Lies! Maureen from Service stated she had been calling to sign a loaner agreement thats needed every 30 days but I never respond to her. Funny because no one else there had a problem calling me and not to mention, I have been at the dealership for oil changed for the loaner from February till the day you forced me out of the loaner and back into my unsafe unreliable vehicle this past September. That day Steve told me my car was ready and finished that afternoon and the parts needed came in and installed. Then service tells me the vehicle was ready for months. Most all of the employees i dealt with when i first brought in my car have either been fired or they were smart enough to leave on their own. Then dealing with Brandon for financing to maybe buy the loaner i was driving that had 12k in miles on it at the time, he works up the numbers and tries to sell it to me as if it had zero miles. Also embarrassing me when he ran my credit saying aloud for all in the showroom to hear i need a co-signer to buy the car. Don’t think so buddy. I have dealt with this dealership since 2009 bought several vehicles and referred buying customers to them. Last thing to mention when buying a used car they show you and tell you the carfax is clean no accidents. Just to recently find out my vehicle was involved in 3 accidents prior to my purchase. They are liars, untrustworthy, disrespectful, deceitful scammers. Shame on you Bill S. and Steve Y. for allowing a “business” to run as such. Stop treating people like animals, stop the lies, stop talking down to people and taking advantage of a situation. Show the respect and honesty that the customers deserve. But to top it all off, corporate doesnt care either. They dont want to hear or deal with any issues. They are just as ignorant! Much wasted time and energy dealing with them. Your response to this will probably be we need your name to look up my file or we couldnt find your paperwork or give us a call to discuss. The damage is done! Sad because you guys had a great dealership years ago. I will agree with the other posts that Carlos Montoya is great! More

Overpaid for the vehicle. They bait you with a low price then they throw whatever fees they can and drive up the price back up. Chairs are uncomfortable, showroom was very hot They bait you with a low price then they throw whatever fees they can and drive up the price back up. Chairs are uncomfortable, showroom was very hot, the drinks aren't cold. Was at the dealership for 7 hours very slow process. Buyer beware. More

Carlos Montoya made my experience at Danbury Hyundai 10x better than I imagined. Everything was quick and easy. He made sure to show me a vehicle that fit my needs. Highly recommend him. better than I imagined. Everything was quick and easy. He made sure to show me a vehicle that fit my needs. Highly recommend him. More

I just purchased a new 2023 Santa Fe and my salesperson, Chris Matos was awesome. He took care of all of my needs and questions with professionalism and care. I highly recommend letting Chris get you your Chris Matos was awesome. He took care of all of my needs and questions with professionalism and care. I highly recommend letting Chris get you your new vehicle. More

I've had some bad experiences with dealerships throughout my lifetime but with Carlos Montoya, at Danbury Hyundai, I didn't feel pressured to do anything I didn't want to, and he has made MY experience very my lifetime but with Carlos Montoya, at Danbury Hyundai, I didn't feel pressured to do anything I didn't want to, and he has made MY experience very smooth. Even after I received my ride, I had made a few calls, sent him some texts, and he was very fast at responding to my needs. Thank you for professionalism and kindness. Now I can ride off in my new lease and there is a great chance, I will come back again. Gracias! More

Friendly staff and good price but very questionable business practices. Was told to rate 10 on surveys in order to receive promised extras. Sales documentation was very confusing -- abbreviations throu business practices. Was told to rate 10 on surveys in order to receive promised extras. Sales documentation was very confusing -- abbreviations throughout making it unclear what you were purchasing/receiving. Struggled to get terms and conditions from dealer. More