Danbury Kia

Our experience at Danbury Kia was a spectacular display of incompetence and shady business practices, particularly exemplified by their finance/business manager. The entire car buying experience was a cri of incompetence and shady business practices, particularly exemplified by their finance/business manager. The entire car buying experience was a cringe-worthy affair, leaving me questioning the dealership's integrity at every turn and nothing short of a disaster. The entire ordeal was marked by incompetence, excessive wait times, and the shameless use of every stereotypical car dealership sales tactic in the book. We spoke with the sales rep (Jose) on a specific model that just came in. Everything down to the price and fees were agreed upon over the phone and we left a deposit to come see and purchase the car the next day given it was a 2 hour drive from NYC. Jose was great, over communicated and understood where we were coming from with our 8 month old baby. However, when we arrived, we were forced to wait close to two hours for our scheduled appointment to finalize the transaction. It's baffling that a supposedly professional dealership can be so disrespectful of customers' time. Once we finally got to the business side of things with the finance/business Manager (Jeff Campaniolo), it became painfully clear that honesty and transparency were not in Danbury Kia's vocabulary. Jeff took center stage in turning an already dreadful experience into a masterclass in unscrupulous behavior. His demeanor was reminiscent of a used car salesman from a sketchy movie plot, more concerned with trickery than genuine customer satisfaction. He quickly ran through the paperwork without allowing us to review the documents. When we started to read through any document, Jeff would become brash, impatient and wanted us to leave his office to review the dozens of paperwork and come back in an hour or so with any questions. I don’t want to drag this on so long story short, it was clear we fell for all the stereotypical car dealership tactics from the moment we stepped on the lot. From coercive upselling to burying fees in the fine print, this individual embodied the worst stereotypes associated with car dealerships. It's disheartening to see a business resort to such underhanded methods rather than providing a straightforward and ethical car buying experience, turning what should have been a celebratory occasion into a frustrating and disappointing nightmare. More

Quick service with a comfortable waiting area including all the amenities. Another great experience at Danbury KIA! all the amenities. Another great experience at Danbury KIA! More

I was disappointed that the recall I had on my Kia Niro was not able to be repaired and I would have to make another trip to the dealer later but with respect to the service supplied and the waiting facili was not able to be repaired and I would have to make another trip to the dealer later but with respect to the service supplied and the waiting facility, they were excellent. More

This was the best experience I’ve had at a dealership. They went out of their way to get me the best deal. They went out of their way to get me the best deal. More

Very nice experience as all of my previous appointments . Took it right in on time & even finished a liitle early. My only comment is parking is very tough but service is really good Took it right in on time & even finished a liitle early. My only comment is parking is very tough but service is really good More

I had a great experience. Kevin Davis is excellent! He worked with me to arrive at a deal that worked for both of us. We are loving our new Telluride! Kevin Davis is excellent! He worked with me to arrive at a deal that worked for both of us. We are loving our new Telluride! More

Sebastian was attentive and knowledgeable. I was kept updated on the status of delivery of the vechicle.. 5 stars for Sabastian! I was kept updated on the status of delivery of the vechicle.. 5 stars for Sabastian! More

This is my second KIA Sorento that I bought from this dealership and I am very happy with it.. I will be back for a third one when the time to trade this one comes. dealership and I am very happy with it.. I will be back for a third one when the time to trade this one comes. More

They worked with us and found us a beautiful vehicle, everyone was friendly and professional everyone was friendly and professional More

Excelente el servicio y la atención del personal es muy bueno se lo recomiendo a las demás personas bueno se lo recomiendo a las demás personas More