Darrell Waltrip Honda

Bought the oil change and car care package when I purchased my Honda Civic. Went last week to get the service. It was handled by the very capable service rep Brandon Tidwell. Brandon kept me informe purchased my Honda Civic. Went last week to get the service. It was handled by the very capable service rep Brandon Tidwell. Brandon kept me informed on the progress of the service and notified me as soon as my car care was complete. He does good work and I am highly satisfied, therefore I'm giving him a five star rating. Donnel More

Sam Daley was very helpful and friendly when explaining to me about getting my car serviced.Wait time was not bad at all to me about getting my car serviced.Wait time was not bad at all More

I have been a Honda lover for years but lived in Nashville and now moved to Franklin so purchase my new Honda from Darrell Waltrup and had the easiest, quickest and most professional experience of m Nashville and now moved to Franklin so purchase my new Honda from Darrell Waltrup and had the easiest, quickest and most professional experience of my Honda life! I worked with Steve Sheath and Adam Bozeman and I can honestly say that I will never look elsewhere again….Thank you both for my favorite red Honda and the ease of making it happen for me More

I bought my Honda Pilot last year, I have had several issues with the audio system for which I have taken it to the dealer for twice now. Last week I took it in for problems with the audio (again), the a issues with the audio system for which I have taken it to the dealer for twice now. Last week I took it in for problems with the audio (again), the anti lock brake system (the anti lock broke engages at random times and its frightening) and water running down in my headlight when I take it through the car wash. Naturally, they said nothing was wrong with the vehicle. "Everything is working as intended", Rick told me. The rental car ended up costing me $200.00. Rick Nicholls has been the service advisor since I bought the car, he has been nothing but rude and unprofessional since day one. I will not go back to this dealer, I will find another one that has better service that can/will diagnose a problem. More

They got my money. Some how managed to tell me that they gave me the TrueCar price but still charged me MSRP. Discovered that fact later after purchase. Added options (door guards) was a nightmare and very gave me the TrueCar price but still charged me MSRP. Discovered that fact later after purchase. Added options (door guards) was a nightmare and very delayed. Finally had to ask for refund on that over-priced option. Took weeks to get refund. I won't be back, and I won't ever take my passport there for service More

I have used their services exclusively since 2011. Very professional and customer focused. Service Advisor, Kwame Okraku, always remembers my preferences and great at making recommendation with my best in professional and customer focused. Service Advisor, Kwame Okraku, always remembers my preferences and great at making recommendation with my best interest in mind. More

I always get excellent service here. The prices are very reasonable and the staff is exceptional, especially Kwame and Derek. Wait times are also reasonable reasonable and the staff is exceptional, especially Kwame and Derek. Wait times are also reasonable More

The service was fine. Kelly and John were friendly and helpful. Car was in the shop for a recall and to have the navigation system updated. Honda offers a complimentary update on navigation system if you helpful. Car was in the shop for a recall and to have the navigation system updated. Honda offers a complimentary update on navigation system if you do it yourself, if the dealership does it the cost is almost $175.00. Although, I was told ahead of time what it would cost to do this service, I feel Honda should offer it for free through their dealerships. More

I worked with Jerry Robinson in Service, and he was great. He was fast and efficient, and he had a welcomed professional attitude. High marks all around. great. He was fast and efficient, and he had a welcomed professional attitude. High marks all around. More

I've been coming to Waltrip for many years. My service advisor, Jordan Tawfeek, is the best I've ever had at this dealership, and probably, at all dealerships with which I've dealt in the countless years advisor, Jordan Tawfeek, is the best I've ever had at this dealership, and probably, at all dealerships with which I've dealt in the countless years I've had my cars serviced. He represents the dealership very well, and for sure, I'm confident of this word being the truth in an industry known for untruths. David Needham in Sales, and Jordan in service is an unbeatable team. More