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Darrell Waltrip Honda

Franklin, TN

5.0
773 Reviews

1430 Murfreesboro Rd

Franklin, TN

37064

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773 Reviews of Darrell Waltrip Honda

December 22, 2020

Excellent service, both timely and minimal people waiting, providing the necessary social distancing necessary. Such professionals! Kwame, thank you! As always, my wait time was minimal. More

by jacelynann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Galyean, Kwame Okraku
Dec 23, 2020 -

Darrell Waltrip Honda responded

Jacelynann, your wonderful feedback and rating mean a lot to us. Kwame Okraku is a great team member, and we are glad you enjoyed your visit. Thank you for your recommendation, it will be a pleasure sharing it with the team. Have a great day!

December 09, 2020

Well organized set up for maintenance. Team work is clearly visible and technically competent. The on site rental is a great benefit for the customer so you can get on with your business and not sit o More

by Francis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kwame Okraku
Dec 11, 2020 -

Darrell Waltrip Honda responded

Francis, your wonderful feedback and rating mean a lot to us. We are glad you enjoyed your visit and we know Kwame Okraku and the rest of the team appreciate your recommendation. Thank you, and have a great day!

December 02, 2020

I have worked with Darrell Waltrip Honda now for the past 20 years and have bought almost all my family's cars with them. This past weekend I came home with another great car and again it was a good experien More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
December 01, 2020

With appointment I waited 1-3/4 hour for an oil change and tire rotation. Seems a bit long for this type of service. Thanks More

by Debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Forrest, Kwame Okraku
Dec 02, 2020 -

Darrell Waltrip Honda responded

Hi Debbie, we are disappointed to hear you had a long wait time for your service. We will look into the situation and try to understand how to improve our process. We do appreciate your recommendation, and we know Kwame Okraku and David Forrest will appreciate it as well. Thank you and have a great day!

November 16, 2020

Service was great. My contact person, Jordan, was very informative and polite. I was a little disappointed by the cost of the repair as we just spent $4000 back in the spring. More

by christie wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
Nov 16, 2020 -

Darrell Waltrip Honda responded

Christie Wilson, we're happy to hear you had such a positive experience with Jordan Tawfeek during your service visit. We appreciate your recommendation very much, and your comments will be shared with the service manager as well as Jordan. Thank you and have a great day.

November 16, 2020

Excellent service department as always! Very professional & timely. I just gave 4 stars instead of 4 bc there were at least 10 people in the waiting area & a lot without masks. Why does this dealership not h More

by Joy Snyder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Web
Nov 16, 2020 -

Darrell Waltrip Honda responded

Joy Snyder, thank you for taking the time to let us know how we did. We do have signs at all of the entrances asking guests to wear masks, but all we can do is ask and hope they do so. We talk about masks every day in our meetings, and we share your concerns. I apologize for your visit not being stellar this time, but please know we appreciate your patronage and we will work hard to make sure your next visit is. We hope you have a great day!

November 16, 2020

This is my favorite Honda dealership. The care for my Honda and the service I receive from the staff is top shelf. This is my third lease of a Honda Accord from this dealership. My leasing specialist h More

by hnphorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Branden, service representative , Greg Schmidt, Alex Leon
Nov 16, 2020 -

Darrell Waltrip Honda responded

Hnphorn, we strive for 100% satisfaction, and it is great to see you continue to have a positive experience at Darrell Waltrip Honda. Greg Schmidt, Alex Leon and Brandon Tidwell are great team members who do a wonderful job taking care of our guests. We appreciate your recommendation and we are proud to have earned it. Thank you and have a great day!

November 05, 2020

I went in to get oil change and check everything else and it went fine. Jerry was my serviceman..and is everytime I go, he takes good care of my car, They had to order a part and I will be back in a few days More

by aosadolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Robinson
Nov 08, 2020 -

Darrell Waltrip Honda responded

Aosadolo, thank you for your kind review; we are happy to pass along your comments to Jerry Robinson and the rest of the team here at Darrell Waltrip Honda. We are always happy to receive recommendations, and we are glad to have earned yours. Thank you and have a great day!

November 02, 2020

My recent visit to Darrell Waltrip Honda was very positive. I felt safe in the customer service waiting area. Kawame Okraku is my Service Advisor. He always provides EXCELLENT CUSTOMER SERVICE! I tha More

by TH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kwame Okraku
Nov 05, 2020 -

Darrell Waltrip Honda responded

Th, thanks for your praise and kind comments about Kwame Okraku and our service department. We are proud to have earned your recommendation and your 5 star rating. We appreciate your patronage and look forward to seeing you again. Have a great week!

October 22, 2020

This dealership is performing very well under severe conditions......caused by middle Tennessee population explosion & Covid difficulties. Brandon Tidwell is our advisor & he is excellent. My income More

by lingles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Galyean
Oct 24, 2020 -

Darrell Waltrip Honda responded

Hello Lingles, we appreciate you taking the time to leave us this feedback, as well as your kind comments and praise. Brandon Tidwell is a great team member and we are glad he did such a great job for you. We know he will appreciate your recommendation and it will be a pleasure sharing it with him. We are grateful your patronage and hope you have a great day!

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