Daytona Toyota - Service Center

Always get my oil change in fast and are quick to complete any warranty issues complete any warranty issues More

Excellent service for my 2012 Corolla. Very effective troubleshooting and reasonable pricing saved me a bunch of money. Getting a military discount was also good. They will get all my m Very effective troubleshooting and reasonable pricing saved me a bunch of money. Getting a military discount was also good. They will get all my maintenance business in the future. More

Toyota dealership was extremely swamped and they took care of us with amazing professional dignity care of us with amazing professional dignity More

My experience with this Toyota location was negative on every level besides my interaction with Michelle in the service center and help from a sales representative via phone call. My car was towed after ho every level besides my interaction with Michelle in the service center and help from a sales representative via phone call. My car was towed after hours due to a key issue. I left a message early the next morning with Toyota’s service department. After not hearing back from them literally all day, I reached out before closing hours that day. I had 2 employees tell me my car was not in on site. The service supervisors attitude and willingness to assist was unacceptable. I had to call Toyota’s main number back and ask for a member of the sales team’s help to simply let me know if my car was on site. I’m still frustrated with the lack of communication from the department and laziness to step outside and look for my car. When I spoke to the first service center employee I explained my car was towed to the back lot. The tow truck driver told me before my tow he would put my car in a numbered parking spot and then would drop my information such as my service needs, make and model, contact information, and numbered parking space into the drop box. It was until I talked to the 4th Toyota employee that admitted the drop box hadn’t been checked all day. I was having keys reprogrammed because my main key was stolen and I couldn’t locate my spare because my belongings were packed. I understand I’m responsible for my own keys, but during a move and crisis situation hearing from 2 employees my car was not on site was beyond upsetting. I literally had to push scheduled moving services back mostly because I couldn’t have movers take my belongings to another state if I wasn’t there first to let them in. I’m being charged a $500 fee for changing my moving service date and had to pay rent again because I couldn’t find hotel short notice that could accommodate 3 cats. I feel the extra fees could have been avoided if Toyota would actually answer their phone and if they could also return an urgent voicemail. I didn’t expect Toyota to reprogram my keys instantly, but if the information Michelle communicated with me would have been done in a timely manner by a team member I could have arranged to stay with a friend. After not hearing back from Toyota after leaving a detailed voicemail and specific instructions from the tow truck driver in the drop box of my needed services. I falsely assumed w the two communications and detailed instructions no follow up questions were needed from me and your team and the process was started. Unfortunately Toyota didn’t even know my car was there. When arriving at Toyota to pickup my keys and car I went to the service department and nobody greeted me. I went to a gentleman’s station that was empty and told him my name and that I received a call my car was finished. He literally told me he was busy and suggested I go to another station. Once I paid for my billl (>$500). I learned that the new keys will not prevent access to getting inside my car. The new keys and fob prevent someone from driving it only. I was not given this information upfront and it partially defeats the purpose of new keys. I could have had my car towed to another place in Daytona that quoted half the price for my keys and fobs, but I wanted to give this Toyota location a second chance. I’m passionate about receiving and giving good customer service and was expecting to at the very least receive that through interactions with Toyota. Additionally while waiting for someone to help me at a different station I asked to speak to a manager and was told a manager wasn’t available. On a positive note. Once Michelle found out about my situation she was understanding, compassionate, and happy to help me throughout the process. I’m thankful for her because if it wasn’t for her being part of your team I would have used my insurance’s roadside and had my car towed elsewhere. More

Excellent staff and quick service. Very detailed oriented on the care and repair of the cehicle Very detailed oriented on the care and repair of the cehicle More

Service was excellent polite and fair in price. I recommend them. But now this format is forcing words I recommend them. But now this format is forcing words More

Convenient, and we like our service advisor, Angel Otero. Sometimes we don't get feedback on all our concerns. For instance, this last time I saw no indication on the bill that our AC filter was changed alt Sometimes we don't get feedback on all our concerns. For instance, this last time I saw no indication on the bill that our AC filter was changed although we requested that service. In the past we've also asked that our splash guard be resecured when we've brought the car in for more substantive servicing. That being said, however, for solving bigger issues Angel is very good. More

Chad helped me a lot, he was kind and considerate and I really appreciate it. really appreciate it. More

Had a problem. They associated it with an aftermarket gas cap as Toyota doe not make one to protect theft. Once diagnosed and replaced, it has worked fine! Steve at They associated it with an aftermarket gas cap as Toyota doe not make one to protect theft. Once diagnosed and replaced, it has worked fine! Steve at Desk 3 is always the best! More

I think I was misdirected as tommy wheel alignment . It was .01 out and I was told it was a critical repair that needed to be done . It was .01 out and I was told it was a critical repair that needed to be done . More