Daytona Toyota - Service Center

Great service done in a timely mannner. Very busy department but also very thorough. Excellent staff that coordinates directly with customer on all service issues. department but also very thorough. Excellent staff that coordinates directly with customer on all service issues. More

Angel Stereo and the service team got my oil change done in record time and changed the batteries in my fobs. in record time and changed the batteries in my fobs. More

Great at getting you in and out. One time didn’t tighten the oil plug and left the dip stick out. the oil plug and left the dip stick out. More

Our rep was not there at appointed time.. Another rep took care of us. Our rep reviewed completed job. Never came back to check us out. Waited 20 min. She was away from desk. Finally checked us out. took care of us. Our rep reviewed completed job. Never came back to check us out. Waited 20 min. She was away from desk. Finally checked us out. More

Fast prompt service. Karen service mgr was excellent. Kept me informed throughout and explained everything. Kept me informed throughout and explained everything. More

I have been coming to Daytona Toyota for over 20 years and was always pleased.. However last year I had a bad experience with one of the customer techs. That representative was fired on that same day. I s and was always pleased.. However last year I had a bad experience with one of the customer techs. That representative was fired on that same day. I still had some reservations about returning. However I have to say that my new representative John Murry was wonderful to work with. I was not feeling well and in a lot of pain when I came in. I explained my situation to him and asked if he could get me out ASAP as I needed to make the doctors office before they closed for the day. He did not promise he could do that but he came through for me. So I was able to get some meds. I have to say I am not only feeling better in myself but John Murry has restored my relationship in my longtime dealership. It is nice to see Daytona Toyota back to its high professional standards. More

Service Center staff are courteous and friendly. Do a good job of explaining what needs to be done and what options are available. good job of explaining what needs to be done and what options are available. More

Love this dealership! Bought 2 cars from here and will definitely buy my next one here too. The service Dept is excellent and the advisors are the best. definitely buy my next one here too. The service Dept is excellent and the advisors are the best. More

It started with the last tire purchase. I was sold tires and told that they would be rotated for the life of the tire. Wrong, every time I would come in it was a conversation that always ended in the advis and told that they would be rotated for the life of the tire. Wrong, every time I would come in it was a conversation that always ended in the advisor doing me a favor and rotating the tires. As a customer who was promised tire rotation, I had a bad taste in my mouth every time. I always wanted to say to the advisor to keep your favors . However I told myself that I would never purchase anything from your dealership again. I was just biding my time. I have actually shared my story about the lack of service convincing at least two people to buy tires elsewhere. However, I was due an oil change according to the sticker in the window so I made an appointment to get the oil change only to be told that I needed back brakes, Rotors, 4 tires and a 4 wheel alignment. I said no not from you guys but Karen Promised to put it in writing this time. She quoted me a price and then I told her of another noise that I was hearing. She said it would be another 138 for a diagnostic fee. She said if the technician finds a problem during the oil change then there would be no diagnostic fee. So I said, just do the free lifetime oil change for now and we can see what they find wrong with the car. Then she immediately responded with, “you are not eligible for an oil change yet.” I was taken back for a moment because that is what my original appointment was for. I went to the car to get the sticker out of the inside of the windshield to show her that the oil change was due, She did not want to see it, she said that it stated the tire rotation was due not the oil. Mmmmm when did that change because I always remembered the the date on that sticker was oil changes. At that point, I was so angry at her mannerism’s and lack of customer service that I responded saying you guys don’t honor tire rotations, as I got in my car and left. I went to Firestone and paid the $1400 for Brakes, Rotors, tires ,alignment, cabin filter, radiator flush, air filter and plugs. I now will get free tire rotations for free at Firestone and you can do the Free lifetime oil changes only. By the way, your deal of buy three tires get one free is still $65 dollars more expensive than Four tires at Firestone. Karen was real clear that she just wanted to get as much commission as she could and she did not want to waste her time with me if I wasn’t buying tires. As the customer who is paying the bill, I wanted to know the total bill before I committed to anything. Unfortunately, Firestone sent me back to you because I need a motor in the rack n pinion and they were very honest with me saying that I should only let Toyota do that job. I would give your service department zero stars if I could. Charging diagnostic fees if the customer asks about a noise but if your technician hears it you’re all about waving the fee. Your service department makes a customer feel like “ I can’t afford to say anything because all your service department does is scam as much money as you can. You suggest problems that do not exist. That’s another story where you just replaced my radiator an two oil changes later you suggest a flush. It is all about money and commissions not about good customer service. Anyone that uses your service department needs to be aware that your advisors like Karen only care about stealing your money. She is not going to help you make the right decisions. She will take advantage of your lack of automotive knowledge. More

This was my first visit to Daytona Toyota. Iwas very This was my first visit to Daytona Toyota. I was very impressed with the speed of service and the good attitude of all the employees. This was my first visit to Daytona Toyota. I was very impressed with the speed of service and the good attitude of all the employees. More