DeCozen Chrysler Jeep Dodge Ram

Poor Vehicle Service Experience On May 17, 2019, I had my vehicle serviced at De Cozen. After getting the vehicle diagnosed, repaired & spending almost a thousand dollars my vehicle On May 17, 2019, I had my vehicle serviced at De Cozen. After getting the vehicle diagnosed, repaired & spending almost a thousand dollars my vehicle broke down less than 24 hours after bringing it home. Customer service has been poor. I was not offered any assistance in this matter by the service manager, Thomas G. or Jeep Corporate. I was then told after re-diagnosis that I would need to pay an additional $800 to fix what had already supposedly been fixed. I am beyond frustrated with De Cozen. I was told that I would be charged storage fees if I left my non-working truck in their parking lot until the part they ordered came in in four weeks. Seems like this is a no win solution. I have been very patient but am at my wits end. I was hoping to come to a resolution with the local De Cozen management team but I have been given the run around.Thomas has even started screening my calls & will no longer answer. Its unfortunate that I will be contacting the State Attorney General & Better Business Bureau about this situation. More

Great experience My first time at this dealership. The process of buying a car,especially at a new dealership can be tense and a bit frightening to be spending a lot My first time at this dealership. The process of buying a car,especially at a new dealership can be tense and a bit frightening to be spending a lot of money with folks you don’t know. These folks are very personable and try to speed you on your way, but willing to answer your questions. My only criticism is how the price escalated every time we sat down. It’d be nice to get the all-in price upfront. Roberto and Carmine very very professional. Nice showroom and a good neighborhood type vibe. More

Great experience This is now my second lease with Decozen and both times were smooth and pleasant. Both Steven and Carmine were extremely knowledgeable and easy to wor This is now my second lease with Decozen and both times were smooth and pleasant. Both Steven and Carmine were extremely knowledgeable and easy to work with. I would definitely recommend Decozen dealership. More

My Experience at DeCozen was Beyond Terrible I bought my vehicle with only about 38,000 miles on it. I did not ever imagine that in less than one month, so many major problems could occur with t I bought my vehicle with only about 38,000 miles on it. I did not ever imagine that in less than one month, so many major problems could occur with this car. I explained at the first moment that I got into the car after my purchase that there was a problem with the heat. I had to ask the salesman to include a note on my contract that this would be fixed, at no additional charge. When I brough the car back for the reapir, I had to leave the vehicle there for several days. When I picked it up, Frank told me 'I flushed the heating core - and it is now working fine". When I got in the vehicle and tested the heat, it was still not working properly. I called the dealership to explain this, since the service dept was then closed. The receptionist said that she would leave a message for Dan to call me. Needless to say, I never received any call from Dan. It gets worse. I explained when I brought the car back for the heat repair that it was also intermittently not starting. When I picked it up from DeCozen after 4 days, Frank told me - "We started it many times, and could not find any problem. I even had one of my guys take it to lunch, to see if the problem would occur, but it didn't". Take the car to lunch???? There is something wrong with the car that you sold me. Many times it will not start, at all. It is also making many squeaking and rattling noises. I should not have been sold a car in this condition - used or not - and it is amazing to me that your dealership would allow this to happen. Incidentally, we purchased two used vehicles from you, on the same day. You would think that we would get something remotely close to high quality service, as valued new customers. Quite the contrary. When I brought the car in for repairs, and my salesman was informed that I was there, he did not even come out to greet me or attempt to ensure that I was satisfied. I am completely astounded at this entire scenario. I would hope that someone of authority from your dealership would at least show the respect of contacting us. More

Extremely happy I have been a customer of Decozen for many years with several vehicles owned and leased thru them. I recently had new tires installed and was very hap I have been a customer of Decozen for many years with several vehicles owned and leased thru them. I recently had new tires installed and was very happy with the service and product. They were even able to give me a loaner car for the day so I wouldn’t have to miss work. More

Couldn't be Happier! I worked with John, he was great and not pushy at all... Reasonably priced vehicles, friendly and knowledgable staff. They were super helpful with th I worked with John, he was great and not pushy at all... Reasonably priced vehicles, friendly and knowledgable staff. They were super helpful with the transition of my old lease to a new one. Would highly recommend to anyone. More

10/10 Love this place!!! If I could have my kids baptism here I would. Employees were excellent especially Juan and Carmine. 10/10 would return and purchase Love this place!!! If I could have my kids baptism here I would. Employees were excellent especially Juan and Carmine. 10/10 would return and purchase future vehicles here. More

Amazing experience Both Steven and Carmine made the experience effortless. I was recommended to see Steven from a few friends of mine, who have bought Jeeps from DeCo Both Steven and Carmine made the experience effortless. I was recommended to see Steven from a few friends of mine, who have bought Jeeps from DeCozen. Steven was awesome in helping me get in the vehicle I wanted at a price I felt comfortable with. I would recommend him 10 out of 10 times. More

Open recalls Service department was a pleasure to deal with. I was able to make a quick appointment and they took care of my problem fast and in a timely manner Service department was a pleasure to deal with. I was able to make a quick appointment and they took care of my problem fast and in a timely manner More

Customer focused and knowledgeable staff Carmine and Steven from the Verona,NJ dealership made our lease of another JEEP seamless. Very customer focused with good communication skills. Had a Carmine and Steven from the Verona,NJ dealership made our lease of another JEEP seamless. Very customer focused with good communication skills. Had a lot of patients in answering our questions. More