DeNooyer Chevrolet - Service Center

Excellent customer service with Bob Anderson I had bought in my Chevy Silverado on 5/12/2020 to get service. Bob Anderson was amazing he explained everything in details about what will be done an I had bought in my Chevy Silverado on 5/12/2020 to get service. Bob Anderson was amazing he explained everything in details about what will be done and needs to be done on my vehicle. My husband usually bring the truck in for service not me but my 1st time experience with the service department was like wow especially Bob. Thank You very much we need more people person like you. Keep up a excellent job :) . More

John is always very helpful and listens to my concerns Good job . did not have to wait as long as in the past. Not much more to say at this time . Thank you very much Good job . did not have to wait as long as in the past. Not much more to say at this time . Thank you very much More

I am very pleased with the customer service I received from Jonathon Cordi. Mr. Cordi was very welcoming and he got the job done without a schedule appointment. from Jonathon Cordi. Mr. Cordi was very welcoming and he got the job done without a schedule appointment. More

Oil Change There is never a place to whenever I come to this Dealership. It is very frustrating. My wife drove her car to pick me up so we didn't have to wait There is never a place to whenever I come to this Dealership. It is very frustrating. My wife drove her car to pick me up so we didn't have to wait inside and she had to park across the street in another business parking lot. More

Service Repair The service repair of my vehicle was done in an efficient and timely manner. The service individual answered all of my questions and checkout was fast The service repair of my vehicle was done in an efficient and timely manner. The service individual answered all of my questions and checkout was fast. More

Excellent John Atwood was there when I arrived and knew what needed to be done and that I was going to remove my inspection sticker. I have tinted windows (doct John Atwood was there when I arrived and knew what needed to be done and that I was going to remove my inspection sticker. I have tinted windows (doctor’s script) the last time I had my Trailblazer there my film was cut. John assured me that I would be able to take care of it. He was there while I did it and the tech put my new.inspection sticker on. More

Overall, getting a new set of tires on my truck went well. Check-in w/ Bob Anderson went smoothly. Service area was quieter than usual for a Saturday morning. Tire installation started quickly. Service tech Check-in w/ Bob Anderson went smoothly. Service area was quieter than usual for a Saturday morning. Tire installation started quickly. Service tech seemed to know his business but was self-conscious and asked that I not watch him work (from outside the service bay). I found this to be odd, especially when I am having $900 of service work done. As an engineering manager, watching skilled tradesmen is part of my job and I found it strange that your mechanic would be uncomfortable with me observing his work. I appreciate all of the help I got from John Cordi in setting up my appointment and keeping the bill manageable. My new tires perform very well...thanks for a job well done. More

Chase Alpart was awesome. He kept me updated all the way. Best advisor I've ever had during any of my servicing at DeNooyer Chevrolet. way. Best advisor I've ever had during any of my servicing at DeNooyer Chevrolet. More

Worthless Warranty When I leased my 2015 Z71 Silveraldo I informed them that I would be purchasing the truck at the end of the lease as long as I was satisfied with the When I leased my 2015 Z71 Silveraldo I informed them that I would be purchasing the truck at the end of the lease as long as I was satisfied with the truck. It was recommended that I purchase the Paint and Fabric defense protection plan because it would cover any paint issues or fabric issues your truck may have. Examples were stains that couldn't be removed or punctures from a pen. Other examples for exterior were paint fading or rust all within the time frame of the warranty.I made a appointment to have the driver seat and the rear passenger quarter panel looked at. The driver seat has a wire or cable that runs up the center of the seat and is wearing a hole in the seat. I also explained I am getting rust on passenger quarter panel. My truck has 52000 miles and is kept spotless. To be informed that there is nothing you can do about the hole that is wearing in my seat was totally unexceptable. Also to be told that the body shop has moved and I would have to check with them was also unexceptable. I purchased this warranty with the expectation that I would be able to bring my truck here and the issues would be taken care of. This was a waste of my time and $1300.00 for the warranty I paid for. If this is how you take care of your customers after they purchase a $44,000.00 vehicle I assure you I will never purchase from you again. I would gladly spend a little more at time of purchase and know that I would be treated as a valued customer instead being treated like I am bothering you when I have an issue with my vehicle. Jonathon was very polite but whoever he was working with didn't want to be bothered. More

I was happy with the way I was treated, my truck was picked up serviced and returned to me...thank you for your help Robert Anderson picked up serviced and returned to me...thank you for your help Robert Anderson More