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DePaula Chevrolet - Service Center

Albany, NY

4.0
2,184 Reviews

2,184 Reviews of DePaula Chevrolet - Service Center

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December 18, 2021

Took five hours despite having made an appointment, $600 over what I expected to spend. More

by pmongolia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jake
December 18, 2021

I was not pleased with the service. My car was there for 3 days before I received a call to tell me that nothing could be done because their service department did not special in Infiniti. More

by Angie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jake
December 18, 2021

They are the Slowest place there is and compaire there prices with others first they are extremely expensive . More

by NLOUBIER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Medico
December 18, 2021

Rick kept in excellent communication. The technician did a great job on the repair. Parts took a while to get because of Covid, which is not the dealership’s fault. More

by Rob Cohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Medico
Dec 18, 2021 -

Rob Cohn responded

Rick did a great job. He has some of the best communication skills I have experienced. The technician did a great job on the repair.

December 16, 2021

Alannah in service has the greatest customer service skills! She was thorough and incredibly helpful. Everyone I encountered was friendly and helpful. Great team and dealership! More

by CANDICEHORTON94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alannah C
December 16, 2021

You always provide excellent service. Everyone was friendly and helpful. The shuttle is a great service. More

by portialee2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

portialee2 responded

Thank you

December 16, 2021

Very pleasant, and helpful. Explained about my service. Jeff was excellent. Tec Awesome video showing More

by JILLIEFAGAN06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Scott
December 16, 2021

They were great. They matched the price and ordered and installed my new tires. They also did an alignment. More

by DIDOMENICANTONIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Scott
December 16, 2021

Kept me apprised of the status of my car (waiting for a part). Friendly and courteous staff. Fixed my car. More

by ragule97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Richardson
December 16, 2021

Great communication. Tried to accomodate me in a timely manner even though I did not have an appointment. Service advisor Traci was friendly and personable. Great communication. I never had to reach out fi More

by GHALBEDEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Traci, Mark
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