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DePaula Chevrolet - Service Center

Albany, NY

4.1
2,184 Reviews

2,184 Reviews of DePaula Chevrolet - Service Center

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August 14, 2021

Terrible customer service and lack of communication between customers and staff. The service advisor Rick was very arrogant towards me. I would never recommend Depaula! More

by Amanda113
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Medico
August 14, 2021

I wouldn’t go back to this place if they gave me a free truck. Passed my van inspection with a death wobble almost killed me and other drivers. Incompetent Chevy dealership More

by Hirschpools
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Plante
August 13, 2021

Service was great and fast but the interior of the vehicle was left in a stare of disarray. The interior was not cleaned and I ended up having to do a full cleaning when I returned home. More

by Redcard9
Recommend Dealer
Yes
Employees Worked With
Jeff Scott
August 13, 2021

Alex in service is a great pleasure to work with....always there to help you and always keeping me updated on all service being done...thanks Alex And DePaula More

by clubberfoot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
August 13, 2021

Upon entering the dealership I was greeted by no less than three people. As always, I received fast and efficient service. It is always a pleasure to come back. More

by damarion63@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Herrick
August 12, 2021

Great service experience as always. Identified the problem quickly, got the part the next day and had my vehicle ready in the time estimated. Professional and polite. More

by CHRISTOPHER.F.GRIMALDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Keville, Alex Haynes
August 12, 2021

Thanks for taking care of my Jeep and installed all new brakes and tires. Truck now feels brand used again and has that nice smooth ride again. More

by KEVILLE93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Keville, Mike Haynes, Alex Haynes
August 10, 2021

Fantastic customer service and quality of work. Chuck was friendly and easy to work with. Work done in a timely fashion. Work was done as expected. More

by joek856
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Henry Phillips, Jason Keville, Chuck Richardson
August 09, 2021

Danielle was the person in charge of our service agent and she did an excellent job of keeping me informed and getting the job done quickly. More

by DECELLESDAVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
August 07, 2021

Great staff very friendly neat clean facility waiting area top-notch people very happy and upbeat atmosphere. Seems to be a great team.I will be returning for service again and again.Thank you, great job More

by KEVILLE93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Keville, Jeff Scott, Rick Medico, Alex Haynes, Chuck Richardson
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