DePaula Chevrolet - Service Center

Your service is beyond pitiful . I had to bring my truck back for an oil leak when I had just had the oil line repaired . My friend and I saw there was no oil on the dip stem . The service manager told me t back for an oil leak when I had just had the oil line repaired . My friend and I saw there was no oil on the dip stem . The service manager told me the oil level was fine and it was residual oil dripping . That’s the first time I saw residual oil dripping causing no oil reading on the dip stick . . He can not even lie good . Your mechanic also forgot to reinstall my skid plate . Worst service I ever had . xxxx IFF . More

I talked to lady was told one thing on the telephone. Then talked to a man in person was told another thing but in then end very happy and truck is fixed! Then talked to a man in person was told another thing but in then end very happy and truck is fixed! More

No complimentary cars while vehicle being serviced Very No complimentary cars while vehicle being serviced Very expensive oil change and tire rotation Complementary inspection sticker and car wash for p No complimentary cars while vehicle being serviced Very expensive oil change and tire rotation Complementary inspection sticker and car wash for purchasing vehicle there More

They are very knowledgeable and helpful and accommodating. Got me in and out in a timely manner accommodating. Got me in and out in a timely manner More

Very disappointed. DEF tank was bad with no fix in sight!! Took no accountability!!!! Truckless now. Truck is used to run a construction business and i couldn’t even get a loaner!! Brand new truck I sight!! Took no accountability!!!! Truckless now. Truck is used to run a construction business and i couldn’t even get a loaner!! Brand new truck I had for a little over a year. GM needs to figure this out and do something for the guys that thought they bought reliable trucks!! More

No return calls, no accountability. Will not buy or service another vehicle here in my life time service another vehicle here in my life time More

Personalized service that really makes you feel like you are part of something. The service department at DePaula is the reason I made my next car purchase there. are part of something. The service department at DePaula is the reason I made my next car purchase there. More

They were excellent got my truck in and out quick They were nice and polite were nice and polite More

I feel like they only are looking for a sale and if they feel you won’t buy from them, you don’t matter even though you still have service through them. My lease has a maintenance package that we paid for. feel you won’t buy from them, you don’t matter even though you still have service through them. My lease has a maintenance package that we paid for. When starting the lease I told the sales rep that we would be moving and he said we could transfer it to any GM dealer. I tried in august, they couldn’t find it. I called Depaula and the financial advisor never called me back. I had to pay out of pocket $75. This time I called ahead and asked how to transfer it, they said just by the VIN #. When I got to the different dealership, they couldn’t find it either. That it is not through GM. I called Depaula, got put through to the same financial advisor. I called again and was given a manager. I was told “I’ll look into it but I’m not promising a call back tonight…”. I said well I’m here now and I need an inspection plus maintenance now so what am I supposed to do? His response “I don’t know what to tell you…” still no response- almost 24 hours later. I couldn’t feel like I mattered less since they know we moved away and probably won’t get another lease through them… More

Everyone was super friendly and helpful. My only criticism is that it should not take an hour and a half for a routine oil change. criticism is that it should not take an hour and a half for a routine oil change. More